Swiftee Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, often highlighting the ability to track drivers live and the overall reliability. Many commend the staff and drivers for being exceptionally polite, helpful, and caring, frequently going above and beyond to ensure secure and successful deliveries. People appreciate the excellent communication and the swiftness of the service, with many packages arriving quickly and as expected. However, some customers mentioned occasional delays, with deliveries arriving later than expected or behind schedule.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising drivers for being polite, respectful, and... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being professional, polite,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... See more

Company replied

Rated 5 out of 5 stars

You guys need to update the website so we can tip the drivers. I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my c... See more

Company replied

Rated 5 out of 5 stars

Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)

Company replied

Rated 5 out of 5 stars

The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man. Thank you. A great experience so far. Let's hope he can deliver successfully.

Company replied


Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Logistics Service

Written by the company

Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(214)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fast and secure

May 1, 2024
Swiftee logo

Reply from Swiftee

Hi there Cheskel! Thank you for taking your time to rate us ⭐
Aimee, Customer Support

Rated 5 out of 5 stars

Great and speedy service

Great and speedy service!
Really hassle free, recommend!

April 2, 2024
Swiftee logo

Reply from Swiftee

Hey Cecilia. Thanks for your recommendation! We look forward to servicing you again soon! 🏆
Aimee, Customer Support

Rated 5 out of 5 stars

Fast, reliable and cheap

A very easy website to navigate. No need to call for a quote - do it all online.

Pick up time was in 20minutes from placing the order.

Could visibilt track the courier on an interactive map.

Much cheaper than any other same day London courier I looked at.

March 5, 2024
Swiftee logo

Reply from Swiftee

Hi Jack!
Thanks for taking the time to leave your feedback. We’re glad we did it snappy for ya 🤩
Aimee, Customer Support

Rated 5 out of 5 stars

Amazing service

Amazing service , as swift as possible ,
Will use it again soon...

February 1, 2024
Swiftee logo

Reply from Swiftee

Hey there Aharon!
Thanks for taking your time to rate our service🥂
- Aimee, Customer Support

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Rated 5 out of 5 stars

I highly recommend this Swiftee for…

I highly recommend this Swiftee for local courier service for its quick, efficient, and fairly priced delivery. I will definitely use it again in the future.

February 6, 2024
Swiftee logo

Reply from Swiftee

Afternoon, Abner!
Your recommendation is highly appreciated. We're glad you had a good experience! 🔥
- Aimee, Customer Support

Rated 5 out of 5 stars

Fast and clear

Simple, fast and straightforward

January 7, 2024
Swiftee logo

Reply from Swiftee

Hey! Thanks for stopping by and sharing your positive experience with us.
- Aimee, Customer Support

Rated 2 out of 5 stars

They overbooked my time

They overbooked my time. I booked for an hour, between 1pm to 2pm. They have arrived 20 mins before and had another customer at 1:15. So I had to ask for my rights to keep an hour booking. Still, they left way before my booking time.

January 7, 2024
Swiftee logo

Reply from Swiftee

Hi Maysa!
Thanks for sharing your experience. After investigating this case and talking to you, it seems that there has been a misunderstanding. The parameters of the service doesn't include a booking of a selected time rather a direct delivery. With that said, we've offered to refund you for the delivery as a gesture of goodwill. We hope to see you back soon!
- Aimee, Customer Support

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Rated 5 out of 5 stars

Fast and Best courier company in…

Fast and Best courier company in London, Top Customer Service and job gets completed within no time.

December 13, 2023
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Leo! Thanks for adding your feedback, we appreciate it! Happy Christmas 🎅
- Aimee, Customer Support

Rated 5 out of 5 stars

Amazing

Amazing! It was as easy as 1-2-3 ! The driver kind and helpful! Excellent service! Thank you!

December 6, 2023
Swiftee logo

Reply from Swiftee

We’re so glad you found our service efficient! Thanks for stopping by and providing your feedback 🔥
- Aimee, Customer Support

Rated 5 out of 5 stars

Amazing job!!

December 5, 2023
Swiftee logo

Reply from Swiftee

Thank you for your review. Great that we nailed it. As usual 😉
- Aimee, Customer Support

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Rated 5 out of 5 stars

Reliable

Quick and reliable

December 4, 2023
Swiftee logo

Reply from Swiftee

Heya 😀
Thanks so much for your feedback. We’re glad you found us reliable. Cheers 🥂
- Aimee, Customer Support

Rated 5 out of 5 stars

Great service

November 21, 2023
Swiftee logo

Reply from Swiftee

Thanks a lot for leaving a positive rating. We’re glad we were able to assist you!
- Aimee, Customer Support

Rated 5 out of 5 stars

grat and fast

it was very helpful

November 21, 2023
Swiftee logo

Reply from Swiftee

Hi Elazar! Thank you for your feedback it’s great that we were helpful 🔥
- Aimee, Customer Support

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Rated 5 out of 5 stars

Amazing

Amazing service

October 4, 2022
Swiftee logo

Reply from Swiftee

Thank you👌
- Aimee, Customer Support

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