Swiftkill Ltd Reviews 

Reply from Swiftkill Ltd

Mar 17, 2019

Hi Julie,
I am very sorry to receive this review and this is a very rare occurrence for us and this is our first negative review in the last twelve monthly working period in this time we have carried out thousands of treatments and are truly upset to receive this as we pride ourselves on the work we carry out, we can only apologise if you feel you didn't receive the level of service you wished for and so I would therefore like to reply to your comments.

You initially booked an appointment with our company on the 23rd February to commence a rodent treatment. The technician completed a thorough assessment of your property internally as well as externally and found an exterior hole which he temporarily proofed this area with wire wool (not cotton wool) which was explained to you in an additional telephone conversation. This area was therefore meant to be permanently proofed on the next visit to your property, which was also explained.

As a company we have kept in close contact with you regarding the next rodent visit to your property and the appointment for the 9th March was cancelled as you were still seeing the rodents so a further appointment was arranged for the 16th March (three weeks following the first). A telephone call had been made to you prior to the technician arrival on the day where a voicemail was left explaining the arrival time and if there were any problems to please call the office to advise us. We were not advised by yourself that you would like to cancel this and the technician arrived as requested at the convenient time you had arranged for.

Our technician arrived to your property being greeted by verbal abuse, which at one point you came face to face with him and screamed. Your daughter who was present during this asked you to calm down and stop shouting and advised our technician he had done a good job on his departure and apologised on your behalf. I myself telephoned you to discuss the matter and was also greeted with verbal abuse. During our telephone call you mentioned there were dead rodents in the traps and that also 3 further ones had been caught within this time which your daughter disposed off.

I would like to advise you that the technician removed three dead rodents from your property and a large uptake of rodenticide had been taken. We would class this as a positive progressive outcome for an ongoing rodent treatment.

It was mentioned during our telephone conversation that if the traps had dead rodents then the technician needs to make an assessment of the property and if so to rebait and reset the traps. You have mentioned that there was no bait in some of the traps, I can assure your that all the traps would have been baited correctly at the time, however there are exceptions where bait can be taken without triggering the trap by gentle feeding mice. It was explained that if there were still rodents at the property we would advise an additional visit for £60 plus VAT not £200 ( The treatment cost you paid initially was £160 Plus VAT for the 2 x visits and a certain level of proofing included. I am not sure how you have arrived at these figures but we apologise if this has not been made clear to you.

Once again we are sorry that you feel this way and have felt that you have needed to do this review when the treatment was working and very nearly completed, and are sorry we couldn't see the treatment through to the end goal to total eradication of the rodents in your property, some jobs cannot be completed in 2 x visits alone even though we do try our best, some infestations are worse than others and would require additional visits.


We hope we have clarified the matter in question.

Kind Regards

Kathryn