Swiftlane Reviews 

103
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software makes everyday life much easier by eliminating the need to carry physical keys. Consumers really love the facial recognition feature because it allows them to enter their apartment buildings quickly and seamlessly. Users also appreciate the ability to create customized pin codes for guests and deliveries. Some reviewers were not happy with occasional system glitches, noting that the app and front door equipment would sometimes crash or go offline. People also noted that delivery drivers sometimes face minor issues entering the building when tenant phone calls are missed during busy moments.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and convenient it is to... See more

Application

Users describe positive interactions with application, highlighting its user-friendly interface and... See more

Product

Clients share positive opinions on product, highlighting the incredible face recognition and reliable access... See more

Delivery service

Customers expressed great satisfaction with the delivery service, finding it very convenient to generate... See more

Facilities

People report ambiguous experiences with facilities, as many reviewers find entering and exiting the building... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I will say I believe service has improved over time. When it was first installed in my building a year or two ago, Swiftlane would go down more frequently, or the app would occasionally crash. But I h... See more

Rated 4 out of 5 stars

My building used Swiftlane for front door access. Thanks to Swiftlane we could get in by scanning our face, or by using the app to 'manually' unlock the door. I especially liked that we could set up d... See more

Rated 4 out of 5 stars

Never had any serious issues - Sometimes the system has to reboot so you’re waiting to get inside for a couple minutes while it’s setting itself back up! Face ID is really nice too

Rated 4 out of 5 stars

Using Swiftlane makes entering my building easy. However, there are challenges with having this security system. First of all, if deliverypeople come, they will need to call you. If you have a job in... See more


Company details

  1. Software Company

Information provided by various external sources

Swiftlane is a touchless unlock system designed to provide high security, safety, and convenience using face recognition and mobile credentials.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(103)

103 reviews in the last 12 months

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Rated 4 out of 5 stars

Groovy futuristic building entry

My building used Swiftlane for front door access. Thanks to Swiftlane we could get in by scanning our face, or by using the app to 'manually' unlock the door. I especially liked that we could set up different codes to share with family or friends so that they could get in. We wished we could expand 'face unlock' access' to my daughter, but it didn't seem to be an option. The only other confusing thing was that my building sometimes seemed to use Swiftlane for other communications unrelated to the front door and it was never really clear when or why they chose to do that.

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

Swiftlane great tool!

I’ve had a great experience with Swiftlane overall. It’s very easy to use and has been especially helpful for deliveries when I’m traveling frequently—I no longer have to rely on neighbors to collect packages. I also like being able to create access codes for friends. I can set permanent PINs for those who visit often and temporary ones for guests who are just in town for a short time, which is incredibly convenient.

It’s also given me more peace of mind from a safety standpoint. The Face ID feature works quickly and reliably, which is great if I forget my keys.

The only downside is that it occasionally goes offline, but it’s usually resolved pretty quickly and hasn’t been a major issue.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Security features

I love the security features on swiftlane. The feedback from the app to the lock on the doors are immediate. I also use the pin for family members and it always alerts me when someone uses the pin or if anyone needs to be let in.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

No complaints

Been living in my apartment for over 3 years now. Swiftlane has been super user-friendly, especially the app and the face-id scanner to get into my building. I also appreciate the ability to let guests in from the comfort of my home (or anywhere, since the call goes to my phone). Easily the best application I've used for getting into a building.

April 20, 2026
Unprompted review
Rated 2 out of 5 stars

The idea is great but…

The idea is great. The system doesn’t work well in the cold. I have a phone case that blocks readers so I can’t use Bluetooth tap so it would be nice to have a card or RFD tag for my key to tap . It is a pain in the ass to try to open the door, Rangel my 4 year old, and the groceries and the facial recognition doesn’t work. There isn’t a handicap button , and we have handicap people in the building.lots of times it says its unlocked and I can’t open the door and i have to go to the bathroom, and have my 4 year old and i have to walk allllllll the way around the castle to the front to get into the door there it that one works. Get RDF tags or cards or something i can tap and the door opens. Get handicap buttons too.

February 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Swiftlane is a delight.

Using Swiftlane at our office has definitely been an improvement. The ease of setting up visitor access pins and ability to remotely open the office is a delight. The bluetooth occasionally takes longer than we would like unlock but the in app controls are fantastic!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I love swiftlane and use it daily…

I love swiftlane and use it daily if not multiple times per day. It makes building access so incredibly easy not only for myself but also for guests, deliveries, etc. I also love not having to pull up to the scanner near my garage to touch my key fob but rather use my swiftlane app instead.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoy using swiftlane

The building I live in uses swiftlane to make entry safe and easy for residents and guests. I find it to be very easy to use and like that the building has this extra sense of security. It also makes it so easy to allow friends and family to visit by giving them their own guest code and not having to go let them in.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

No more keys!

I have a great experience with Swiftlane in my building, it really makes life easier. I don't need keys me all the time because I always use digital unlocking or face ID in my building, and it's great to have differentiated codes for friends and deliveries.

April 13, 2026
Unprompted review
Rated 4 out of 5 stars

Great, sometimes slow

Swiftlane is pretty handy. Sometimes it can be a little slow or does not read the face, then you have to wait for it to recognize it. Other than that I don't have any issues

April 10, 2026
Unprompted review
Rated 4 out of 5 stars

Works great but…

Work very well with face recognition and pin but at times it is cut off from wifi and no one is able to get in unless with a key.

March 11, 2026
Unprompted review
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Rated 3 out of 5 stars

It’s a good tools to use when living in…

It’s a good tools to use when living in an apartment however I would really love it if they had plate readers so when we pulled in the gate would open automatically without trying to scramble to find the app. Otherwise it’s fine and convenient when I need it

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Swiftlanes software constantly breaks…

Swiftlanes software constantly breaks on their video intercoms and I doubt. They just allow police into apartment buildings with no warrant. They probably don’t care about your privacy or security and I’m sure the developers have not actually made the software and cameras secure. It probably wouldn’t take much now in the AI age to hack the cameras.

Also I was reached out to by Swiftlane to write a review in exchange for payment which is clearly against their rules. So instead of accepting payment I wrote a brutally honest review of this poor company.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Property for over 1 year now

Our property installed a Swiftlane Intercom over a year ago and we've been very happy with the upgrade. Having the ability to unlock the lobby door with your face, remote unlocking and video calls are all big hits with our community members. When we have an internet outage or issue, Swiftlane's support team has been very responsive and helpful. If you're in the market for an intercom upgrade, definitely put them at the top of the consideration list.

April 9, 2026
Unprompted review

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