Customer BEWARE - Certifiable CRIMINALS!
OMG! BUYER BEWARE! heed previous reviews! PrestigeLocksmiths24h (aka Swift Locksmiths24h) was the top sponsored recommendation; they are also certifiable criminals! They knew they had my adult teen (who was locked out of the flat) in an impossible position. We were only quoted the emergency call-out price after the technician arrived.
The locksmith determined the issue to be a broken multipoint locking mechanism (stated the part to be unrepairable). They quoted my teen a criminal price (after already taking the door apart) and stated that it was impossible to put the door back together, if we decided not to have the repair done, which would also leave the flat unable to be locked at all.
A trying day ended in us being taken for 1300 quid (where they not only extorted a king's ransome), they are aslo stealing from the UK government as they quoted us the price of the new mechanism as 600 quid, plus service call, plus VAT... then when we recieve the actual invoice, they showed the price of the part as 816 quid/ the VAT for part/service was 0!
Not only were we coerced for 1300 quid in total for something that should have been a few hundred quid the UK government is also getting screwed by this HORRIBLE company.
Prestige Locksmiths/ Swift Locksmiths' customer service was horrendous... it took them more than 3 days to send the invoice and when it was sent, they hosed that up too... sending it as if we still owed payment... not showing it as an already paid invoice. I'm chalking this up to an INSANELY embarrassing BAD investment. Sharing my SHAMEFUL experience to help others avoid my mistake! I hope these criminals go out of business, and I hope they are held accountable by the UK government for evading their tax responsibilities!