swiftpoint.com Reviews 

This is about the service I recieved from Aidan T. at Swiftpoint.
I'd hoovered up one of the buttons on my Z2, went through the bag - couldn't find it. Jumped on the website to order the button replacement pack only to find it out of stock at present. Emailed CS to see if I could pre-order a pack from the next production run. Instead Aidan said if I told him which buttons I wanted he'd see if they had any spares around for me F.O.C.
My missing button is now on the way to me - I covered the postage to the UK.
One decent act and they've won a customer for life. I was a Razer fan but the Z2 beats them easily.
Trying to find a reason to get the Z3 but my Z2 still nails it for me.

Big thank you to Aidan T.
Great service!

Ordered a Swiftpoint Z3 on 3 August 2026 for $316 AUD. Swiftpoint’s website promised “Estimated Delivery June/July” and “dispatch within 48 hours”. Both claims are false.

Today is 14 August. My order has been stuck on “Confirmed / Preparing for shipping” for 11 days with no tracking number, no updates, and no transparency. I submitted Ticket on 13 Aug. Swiftpoint’s only reply was an auto-email bragging about their “48-hour maximum response time.” They breached that SLA too — now 5+ hours overdue with zero human response.

This company operates from New Zealand and calls itself “passionate,” but can’t honor basic shipping or support deadlines they set themselves. June/July delivery in mid-August? 48-hour dispatch turning into 11+ days? Support ignoring their own 48-hour rule?

Amazing products! Z3 is absolutely one of the best mouse I ever had. 4 stars only because of the long time taken to ship it and the customer service is a bit slow to respond. Other than that the mouse is phenomenal. I would have given 5 stars if it weren't for the issues described above. Just be a little patient and you won’t regret it.

I saw lots of ads on Facebook. The stuff I usually see advertised is cheap and poor quality, so I tend to avoid them. But this one was reasonably priced and looked like the kind of gadget I like. After enjoying hours of hyperfocused ADHD research, I decided to go for it. Now that I've got it, it's even better than I hoped! The software is the best I have ever used for configuring gaming mice. I've used Logitech, Razer and Mad Catz before. With all these brands, I managed to set up my macros, but it took me a while to figure out how to get them working. Sometimes this involved tweaking, such as setting delays, to ensure they worked quickly and reliably. With Swiftpoint, however, I was able to do it directly. All the macros work perfectly every time, with no noticeable delay.

I can't speak for gamers. I use it for my nerdy job, monitoring an ISP's network, to ensure your internet works smoothly. 😉

This company is just so good. I bought my first Z1 6 years ago and never looked back. They have always helped me whenever I had some issues and thanks to their mouse I'm able to work and play flawlessly. Kudos to Swiftpoint for creating such a unique mouse. And special thanks to Bryce from the assistance team who has always been patient, kind and ready to help. Much love by Giusè aka Kisnou.

I tried several times to contact swiftpoint to see if they could help me with a problem I had with my Swiftpoint Z. The first times I got no response at all.
When I used my work title I got the response that they could not find my tickets. So not only do they not respond until you flex your title. Then they can not find tickets in their own system. I find the product ok. But "Customer service" they can not even spell. If you buy someting from them. You are on your own. What a sad way to treat customers.