Swiftremovals Reviews 

401
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and hardworking staff who handle difficult moves efficiently, maintaining a cheerful and reassuring attitude throughout the entire process. People note that the teams go above and beyond, ensuring that heavy lifting and complex relocations are managed smoothly and with great care. However, some reviewers noted issues with item protection during transit. A few customers reported that certain belongings arrived damaged or were loaded onto vehicles without adequate covers or proper packaging. Additionally, a small group of consumers experienced frustrating delays or difficulties when trying to address various issues with the office team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Consumers find service to be exceptionally positive, praising the team for being professional, friendly, and... See more

Product

Reviewers highlight negative aspects of product with consumers reporting significant damage to furniture like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Cal... See more

Company replied

Rated 5 out of 5 stars

Our team were Lewis and Richard, who were fantastic, so efficient and hard working. They were extremely kind and thoughtful toward my mum who was finding the move difficult after over 60 years in her... See more

Company replied

Rated 5 out of 5 stars

Yesterday, Richard, Tyrone and Niche moved me and all my belongings. From start to finish, they were completely professional and nothing was too much trouble. They worked tireless over 2 days, and I... See more

Company replied

Rated 5 out of 5 stars

Great experience moving with Tyrone and Harry - they were upbeat and positive throughout, nothing was too much trouble. We didn't feel rushed at any point and they were very careful with our belongin... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(401)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Eddie, Simon & Chris

Must thank the on-site removal team (Eddie, Simon, Chris) for getting us into our new house. They worked tirelessly packing the house and moving us in on the day and the 5 stars is for them, but head office by calling us and chasing us about key access (not that it is within our control) with the threat of van going back to base for storage and consequently not having any furniture/life for a week deserve 3 stars as this just added to an already stressful day. There was a 4:30 cut-off which was not made clear (it is was probably in the paperwork which we missed), we had paid for late key waiver but were not made sufficiently aware of this 4:30 cut-off. Luckily we got key release at 4:15!

January 30, 2025
Unprompted review
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Reply from Swiftremovals

Thanks Rob, we appreciate your custom. Thanks for taking the time to leave great feedback :-)

Rated 5 out of 5 stars

Brilliant service

When we moved in 11 years ago we used a major UK removal firm who turned out to be an absolute disaster so this time we chose a local firm and I am so pleased that we did. Dan came promptly and made a careful survey and gave us a competitive quote for total packing and valeting which we accepted. He was always available to answer my numerous questions, calming and reassuring. On the day Simon and the team came on time and made a magnificent job of packing the house and outbuildings. There was masses of delicate items and scientific apparatus as well as workshop equipment. All was sensibly labelled which was an immense help at the other end. Nothing was lost, broken or impossible to find. All ran to plan and the Swift valeting service arrived just as the last load was removed. The buyers unexpectedly arrived to clean up prior to their moving in and were amazed by the quality of the valeting and there was nothing for them to do, so went away happy!
Moving in was similarly snag free, we were able to go straight in with beds etc in place and the major move went on the next day. Moving is never enjoyable but Swift made this almost a pleasure. We are both in our late 70s and were dreading the process but Swift were the answer to our prayers, I cannot recommend them more highly.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Move without a hitch

Always difficult to decide, who to use for a house move. We received a number of cards through the door from removal companies. After quotes and the ease of dealing with on the phone, we decided on Swift Removals & Storage. Despite only giving them four days notice of move, they didn't let us down. Josh and Jason on the day worked incredible hard, the move went without a hitch. So, would we recommend Swifts, yes we definitely would.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, flexible and first-rate

Swift were very accommodating over the uncertainty of the removal date. They speedily provided additional boxes on request. They got as much done as possible the day before the move including packing of breakables. On the day of the move everything went according to plan. The two removal men, Ian & Dave, were amiable, professional and efficient. We, therefore, highly recommend Swift for the services they provide.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Ian, Dalian, Chris and Dave worked hard packing and moving us, making sure we were in our new home for the weekend. They were friendly, dealt with issues as they arose and got the beds all set up for us.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic removal service

Ian, Dalian and Dave were amazing - nothing was too much trouble. They were efficient, professional and above all cheerful! I would highly recommend

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & helpful

The guys from Swift were really good, from Ashley who did the inventory & explained everything is great detail, to Simon & James, who arrived on time and moved everything smoothly and efficiently, especially as the property I moved to had restricted access, nothing was too much trouble for them.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Stessless move

Ian, Chris and Dave were polite. Good experience saying that they would look after us. Their manner reduced our stress levels. Good characters, good sense of humour.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ian and Dave were brilliant

Ian and Dave were brilliant. They made moving house so much easier and less stressful. They were punctual and efficient and extremely helpful. Nothing was too much trouble. They obviously had a lot of experience , knew how to take care of even the most delicate items and were happy to move the larger items even when I changed my mind. I would definitely recommend Swift.

December 11, 2024
Unprompted review
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Reply from Swiftremovals

Thanks Gillian, Im pleased you were so happy with Ian & Dave :-)

Rated 5 out of 5 stars

They worked really hard …

The team that helped us move house before Christmas (Marius, Ryan and Andy) worked tirelessly for the whole period. They were polite, helpful and definitely went the extra mile working into the night to complete the job on a late Friday evening. I would use this team again.

December 6, 2024
Unprompted review
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Reply from Swiftremovals

Thank you soo much for taking the time to leave great feedback, we appreciate your custom :-)

Rated 5 out of 5 stars

Very well organised

Very well organised , helpful staff. Also worked well with Lucy Rollinson my moving assistant.

November 21, 2024
Unprompted review
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Reply from Swiftremovals

I will pass on your kind words, we are very glad it smoothly, best wishes Swift Crew.

Rated 5 out of 5 stars

Dean Dale and Scott moved us from a…

Dean Dale and Scott moved us from a 4-bed to a 3 bed.
They were careful, polite and hard working, and very helpful too.
I would highly recommend them.

December 18, 2024
Unprompted review
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Reply from Swiftremovals

Thank you for the great review, we will pass on your kind words to the crew :-)

Rated 5 out of 5 stars

Excellent experience

Excellent! Luke and Ryan moved our 3 bed house to a four bed. They didn’t really stop all day and were thorough, careful and kept me informed.

Ash (who did the initial quote) also came to support in the afternoon.

I would 100% recommend from quote to move. Big thanks to Jeremy too.

It made moving house much less stressful

December 13, 2024
Unprompted review
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Reply from Swiftremovals

Thank you soo much Melanie, hope you are settling in well.

Rated 5 out of 5 stars

Top-Notch Service – Mariusz & Andy Outstanding!

From the very first contact with Swift Removals and Storage, the service was excellent. Ashley took the time to understand our needs, explained everything clearly, and made sure we were fully informed throughout the process. Every interaction was polite and professional, making us feel confident in our choice.

The quote was fair and aligned with other offers, but it was Swift's professionalism and attentiveness that really stood out. They made us feel valued, and we knew they were committed to ensuring a smooth move.

On moving day, Mariusz and Andy arrived right on time, despite a 3-hour drive, and were both friendly and respectful of our home and belongings. They worked tirelessly, unloading at our new property with incredible speed and care, making sure everything was placed exactly where we wanted it. They are a credit to Swift and worked exceptionally hard during what turned out to be a very long day.

Looking back, hiring Swift was the best money we spent during our move. We initially considered handling the move ourselves to save money, but after seeing how efficiently and carefully everything was done, we know it was worth every penny. We would absolutely use Swift again and highly recommend them to anyone looking for a reliable, professional moving service!

December 17, 2024
Unprompted review
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Reply from Swiftremovals

Thank you Liam, very pleased that you were so happy. I will pass on your kind words to the crew :-)

Rated 5 out of 5 stars

Fantastic service that exceeded expectations

I can’t thank and recommend Dean, Dale and Scott enough for what we thought was an outstanding service for tricky move with limited access. Nothing was too much trouble. Professional, friendly and kind.

December 16, 2024
Unprompted review
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Reply from Swiftremovals

Thank you Andrew, hope you are now settled in :-)

Rated 5 out of 5 stars

First Class Removals

We used Swift for our move from Shipston on Stour to Malvern.
The whole experience was great. Our removal guys Ian and David took the stress out of it completely. Really helpful and chilled with a great sense of humour.
I’m writing this over a week after and I can safely say everything has arrived in one piece!! I can’t thank Ian and David and the everyone at Swift enough for their help in making our move go so smoothly.

December 5, 2024
Unprompted review
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Reply from Swiftremovals

Thank you for taking the time to leave great feedbcak Neil, its appreciated :-)

Rated 5 out of 5 stars

Swift made it easy

Swift Removals made the traumatic experience of moving house very easy.
From the quoting process, to the packing on the day before and the actual removal day was all excellent.
The removal team Simon, James Shorter, Luke, and Chris were professional and courteous. We would highly recommend Swift Removals

November 28, 2024
Unprompted review
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Reply from Swiftremovals

Thank you Carol, very glad you were pleased. We appreciate your custom.

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