Something is off with the billing system. You can book a start date from their website, but for some reason, until they have taken the money from your account, the unit is not accessible. It happe... See more
Company replied
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Great understanding of my needs. Customer service was able to guide me through the complexities of changing units simply and clearly. The change was due to size restrictions in the original unit. Ther... See more
Company replied
Ease of using the app to permit access & exit. Cleanliness and “newness” of locker, being able to drive right up to unit, introductory rent.
Company replied
The storage unit was easy to use, no fuss with moving in and the staff are so helpful and so quick to respond to your questions. I highly recommend Swift Storage.
Company replied
Company details
- Self-Storage Facility
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- Storage Facility
About Swift Storage - Flagstone
Written by the company
At Swift Storage, we're dedicated to providing hassle-free storage solutions with a digital-first approach. With our easy-to-use online booking system and user-friendly app, customers can quickly reserve and access storage units from the convenience of their devices.
Our facilities are known for their cleanliness, security, and accessibility, ensuring that customers have a positive experience every time they visit.
We prioritise customer satisfaction and aim to exceed expectations with our exceptional service and support. Whether you're storing personal belongings or business inventory, Swift Storage offers peace of mind and convenience at every step of the process.
Join our community of satisfied customers and experience the Swift Storage difference today!
🚀 Swift Storage – Fast, Secure & Hassle-Free Self Storage
Written by the company
- Your space, your way – instant online booking and app access.
- Manage your storage entirely online with a seamless digital experience. No paperwork, no waiting – just easy, instant access when you need it.
- 🔐 Safe & Secure Storage You Can Trust
- State-of-the-art security to keep your belongings protected. Our facilities feature 24/7 CCTV surveillance, PIN-coded entry, and AI-powered monitoring at select locations for total peace of mind.
- 📱 Digital-First Convenience
- Self-storage, simplified – no office visits required. From booking to move-in, everything is done online. Use our secure app to access your unit anytime, anywhere.
- 📅 Flexible, No Lock-in Contracts
- Month-to-month rentals with no hidden fees. We keep it simple with straightforward pricing, no lock-in commitments, and complete control over your storage period.
- 📍 Convenient Locations Across Queensland
- Find the perfect storage solution near you. With multiple facilities across Queensland, we offer a range of unit sizes to fit your needs – whether you’re storing a few items or a full household.
- 🛠 Exceptional Customer Support
- Our friendly team is here to help when you need it. Got a question? Our expert team is always ready to assist with clear, helpful support.
- 💰 Honest Pricing, No Gimmicks
- Competitive rates with no unnecessary upsells. We offer fair, transparent pricing with no surprises – just great value storage.
- 🌟 Trusted by Thousands
- Real people, real experiences – see what our customers say! Join the many happy customers who trust Swift Storage for secure and hassle-free self-storage.
Contact info
Gates Road 88, 4280, Flagstone, Queensland, Australia
- 07 3497 5072
3.8
Great
13 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
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Delays in booking and getting access to the unit
Something is off with the billing system. You can book a start date from their website, but for some reason, until they have taken the money from your account, the unit is not accessible. It happened twice, where I booked the property, showed up on the site, on the move in day, only to find the billing was not completed, and the unit access was not configured, even though I booked it on their website. There is also no 24x7 support to call on weekends. Once that was sorted (by about 2 days delay), I was then able to access it, with no issues.
So don't show up at the unit, hoping to access it until you get that text message, and the app is updated. The booking date on your form means nothing until Swift sends that details.
April 5, 2026
Unprompted review
Reply from Swift Storage - Flagstone
Thank you for taking the time to share this feedback, and we're truly sorry for the frustration this caused — especially arriving on move-in day to find your unit wasn't ready. You're right that access is only activated once payment is confirmed, and we understand how confusing that can be when a booking date has already been selected. We're actively working to make this clearer during the booking process so customers know what to expect. We also want to let you know that we do have 24/7 phone support available, so if you ever find yourself in this situation again, please don't hesitate to call us and we'll get it sorted straight away. We're glad everything has been smooth since and hope to continue looking after you!
The storage unit was easy to use
The storage unit was easy to use, no fuss with moving in and the staff are so helpful and so quick to respond to your questions. I highly recommend Swift Storage.
September 22, 2024
Unprompted review
Reply from Swift Storage - Flagstone
Hi there,
Thanks so much for the fantastic feedback! We’re thrilled to hear the move-in process was smooth and that our team was quick to respond when you had questions. It's great to know you found everything easy and stress-free — exactly what we aim for. We really appreciate the recommendation!
— The Swift Storage Team
The details and Leigh was very…
The details and Leigh was very pertinent with me, took my around to check the place.she was by phone but i felt she is a present with me.
July 3, 2025
Reply from Swift Storage - Flagstone
Thanks so much for your kind words! We're so glad to hear Leigh made you feel supported and present, even over the phone. It's great to know she was able to guide you through the details and help you feel confident about the space. We’ll be sure to pass on your lovely feedback to her!
Easy to access our storage unit
Easy to access our storage unit. Although it wouldn't let me share with my husband as it wouldn't send him a message through text and there was no other option .
There isn't enough trollies. We have gone there and 1 group is using both trolleys. 2 isn't enough for the whole centre.
June 11, 2025
Reply from Swift Storage - Flagstone
Hi Kimberley,
Thanks for taking the time to share your experience. We're glad to hear access to your storage unit has been easy, but we're sorry to hear about the trouble with sharing access and the limited availability of trolleys.
We really appreciate your feedback — it’s helpful in showing us where we can improve. We’ve passed your comments on to the team to review both the app access options and the need for additional trolleys at the facility.
If there’s anything else we can assist with in the meantime, please don’t hesitate to get in touch. We're here to help!
Great understanding of my needs
Great understanding of my needs. Customer service was able to guide me through the complexities of changing units simply and clearly. The change was due to size restrictions in the original unit. There was no issue with doing the change.
June 11, 2025
Reply from Swift Storage - Flagstone
Thanks so much for your kind review! We're really glad our team was able to clearly guide you through the unit change and help find the right fit for your needs. It's always our goal to make the process as simple and stress-free as possible. If you ever need anything else, we're always here to help!
Awesome facility just wish the price…
Awesome facility just wish the price wouldn’t change after the 2mth period
May 29, 2025
Reply from Swift Storage - Flagstone
Thanks so much for the great feedback! We're glad to hear you're enjoying the facility. We understand that price changes after the initial period can be frustrating — we always aim to keep our rates as fair and competitive as possible while maintaining the quality and security of our service. We really appreciate your support and are always here if you need anything!
The Swift Storage Team
First time using Swift Storage in…
First time using Swift Storage in Flagstone.
First I’d like to start with the positives. First impression I was surprised with the level of autonomous access using the app being a bit of a nerd myself and using smart technology. Storage shed was in great condition and clean interior (could come down to it being a newer facility?)
Now the not so positives.
Given that it is all smart access via the app, I could only imagine if power goes out would you loose access as the gates and storage lock are all electric etc
And the main one for us is that even though the facility is gated and requires access only, it’s not 24/7. Be aware that it shuts at 10pm, we weren’t aware of this until we arrived after 11pm after driving an hour to then learn there’s no access after 10. Was rather disappointed in regards to this.
But besides that, if the facility has some form of power backup incase of a blackout or some form of power outage and if it was 24/7 access then this place is 5 stars.
But for now, given it’s not 24/7 and not knowing what will happen if power goes out, 3 stars.
March 9, 2025
Reply from Swift Storage - Flagstone
Hi Brent,
Thank you for taking the time to review your experience at Swift Storage - Flagstone. We’re glad to hear that you appreciated the autonomous access and the clean, well-maintained condition of our facility. It’s great that our smart technology aligned well with your interests!
We understand your concerns regarding the access hours and the potential impact of power outages. We try to clearly communicate our access hours within the app and in the confirmation emails; however, we acknowledge that this information could have been more prominently displayed. We will take steps to ensure that our access hours are more clearly communicated across all channels to prevent any future inconvenience.
We value your feedback as it helps us improve and serve you better. We hope to meet your expectations fully in the future and earn those two additional stars.
Thanks again for choosing Swift Storage.
The whole process was so simply
The whole process was so simply, the lady Louise i spoke to was very helpful, great system.
January 26, 2025
Reply from Swift Storage - Flagstone
Thank you for the wonderful review, Jason! We’re delighted to hear that you found the process simple and that Louise was able to assist you effectively. We strive to provide helpful and efficient service, and it’s great to know that our system met your expectations. Thanks for choosing Swift Storage and for sharing your positive experience!
Easy to use app great unit so much…
Easy to use app great unit so much easier the key opening like past unit i had else where
December 28, 2024
Reply from Swift Storage - Flagstone
Thank you for your kind words, Kurt! We’re so glad you found our app easy to use and appreciate the convenience of our keyless entry system. Making storage as hassle-free as possible is what we strive for, so it’s great to hear we’ve made a positive difference for you.
Really easy to use and very clean
Really easy to use and very clean. Definitely recommend and use again if needed.
December 2, 2024
Reply from Swift Storage - Flagstone
Thank you for the fantastic review, Andrew! We’re thrilled to hear that you found our facilities at Swift Storage - Flagstone easy to use and very clean. Your recommendation and willingness to use our services again mean a lot to us. We strive to provide an excellent storage experience, and it’s great to know we’ve met your expectations. Thanks for choosing us!
Reply from Swift Storage - Flagstone
Thank you for your feedback! We’re glad to hear that you found the app easy to use and that our security measures gave you peace of mind.
They helped me log in and get the unit…
They helped me log in and get the unit I wanted.
September 5, 2024
Reply from Swift Storage - Flagstone
Thank you so much for your review! We’re glad we could help you log in and secure the unit you wanted!
Best storage locker
Ease of using the app to permit access & exit. Cleanliness and “newness” of locker, being able to drive right up to unit, introductory rent.
August 23, 2024
Reply from Swift Storage - Flagstone
Thank you for the five-star review, Terry! We’re delighted to hear that you appreciate the ease of using our app for access and exit, the cleanliness and “newness” of your locker, and the convenience of driving right up to your unit. We aim to provide an excellent customer experience from start to finish, and your feedback confirms we’re on the right track. Thanks for choosing Swift Storage and highlighting the great features and value we offer!
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