I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to th... See more
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My flippers were delayed. When they arrived they didn't fit. To send them back will mean that I have spend the cost of the items on shipping here and back that I have to cover. When I s... See more
Company replied
I bought fins in EU size 46-47 (XXL) which turned out to be actually only size about 42. I can only warn to buy fins here; it left me with transportation costs for both ways. Swimaholic did response... See more
Company replied
Ordered Speedo Pro-optical lenses with different diopters and Pro-optical kit. My order was dealt with promptly and delivered quickly. It was safely packaged and exactly as described. Very easy to... See more
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Company details
Written by the company
We are swimming specialists. E-shop with individual approach and sports spirit ;-) Swimaholic is a specialized shop for swimming and other water sports. We offer everything that every professional or recreational swimmer would need: swimming suits, wetsuits, goggles, neoprene shoes, gloves and many more. In addition to that, we also have a wide selection of clothing, backpacks, swimming buoys, towels, swimming electronics and so on. If you are not sure about the product our team is all time ready to help you to choose the best for you! We have gained trust, from those who make their first swimming steps, to those who record significant sports results. Our mission and satisfaction are satisfied and well-equipped consumers who want to have quality and long-lasting equipment, regardless of whether they are swimmers, surfers, divers, amateurs or professionals. We want to enable you to choose and undergo a pleasant experience with the equipment we offer through the brands we represent. We strive to provide our customers with professional and quality support in choosing products and sizes, as well as expert advice for their use and maintenance. 30 Day money-back guarantee or secure shopping are the things we don't need to highlight as those are essential for every reliable seller. "Life is cool in the pool"
Contact info
U průhonu 17, 17000, Prague, Czech Republic
- +420 721 347 527
- info@swimaholic.eu
- swimaholic.eu
2.6
Poor
100 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I am very disappointed
I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to the delivery service yet. Don't try it, buy somewhere else. I regret not reading the reviews before ordering.
January 19, 2026
Unprompted review
Reply from Swimaholic
Hello Jelena,
thank you for your feedback. I’m very sorry about the delay with your order.
One of the items you ordered arrived at our warehouse later than expected. Unfortunately, we also did not notice the delay in time to inform you or offer an alternative product, which we sincerely regret.
We apologize for the inconvenience. Both items are now in stock and ready to be shipped.
Once again, please accept our sincere apologies for the complications. We hope your order will reach you very soon.
Best regards,
Viki from Swimaholic
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Returns are difficult and expensive
My flippers were delayed.
When they arrived they didn't fit.
To send them back will mean that I have spend the cost of the items on shipping here and back that I have to cover.
When I spoke to a customer services representative, explaining that the returns label on the item had a UK address, they were totally unhelpful.
Avoid.
January 16, 2026
Unprompted review
Reply from Swimaholic
Hello,
thank you for taking the time to share your experience with us. We’re truly sorry that this order has been disappointing — first due to the delivery delay, and then because the flippers did not fit as expected.
We understand how disappointing that must have felt.
We are also sorry that you found the return process difficult and expensive. Iternational shipping can unfortunately be expensive, and we understand how discouraging it is to face additional costs when things don’t go as expected.
Regarding the UK return address, it belongs to our logistics partner, but we’re very sorry if our previous communication felt unhelpful. That’s certainly not the experience we want any of our customers to have. We aim to be supportive and solution-oriented, and we regret if we fell short in this case.
We would really value the chance to look into this for you and see what we can do to help. Please feel free to reach out to us directly with your order number — we’ll do our best to find a satisfactory solution for you.
Thank you again for your honest feedback. It truly helps us improve, and we hope we’ll have the opportunity to restore your confidence in us.
Kind regards,
Viki, Swimaholic
Reply from Swimaholic
Hello Ben,
thank you for your review. :) We are glad that you had a positive experience with our shop and service.
We are looking forward to your next visit!
Let´s swim and have a nice day. :)
Viki from Swimaholic
Very disappointing experience with…
Very disappointing experience with Swimaholic. I returned a swimsuit in early July, and the courier confirmed it was received on 04.08, yet the company keeps lying that they never got it. For more than a month, they neither sent the replacement nor refunded my money, despite me paying extra for the return option. Every time I call, I get a new excuse. Dishonest and unprofessional company – I do not recommend!
September 1, 2025
Unprompted review
Reply from Swimaholic
Hello,
We are very sorry for the situation, if the goods do not physically arrive, we cannot process the payment, but we can help you file a complaint with the carrier. If you have any questions, please contact us by e-mail.
Let´s swim and have a nice day. :)
Klára from Swimaholic
Reply from Swimaholic
Hello Tanja,
thank you so much for a great review, we appreciate it!
We look forward to your next visit.
Viki from Swimaholic
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Top Marks for Swimaholic service and products. …
Ordered Speedo Pro-optical lenses with different diopters and Pro-optical kit. My order was dealt with promptly and delivered quickly. It was safely packaged and exactly as described. Very easy to assemble and have worked perfectly in a pool. A very satisfying experience from start to finish and have no hesitation recommending Swimaholic. Thank you.
April 1, 2025
Unprompted review
Reply from Swimaholic
Hello, thank you very much for your wonderful review! We are delighted to hear that you are satisfied with both our service and the Speedo Pro-Optical products.
It’s great to know the assembly was easy and that the goggles work perfectly for you in the pool. :)
We truly appreciate your recommendation and look forward to serving you again in the future!
Thank you once again and happy swimming!
Team Swimaholic
Am still waiting for the order I placed…
Am still waiting for the order I placed and paid for January 3rd.Not happy about this.
February 2, 2025
Unprompted review
Reply from Swimaholic
Hello Kathleen, we shipped your order on January 8, it should have arrived on January 17. Unfortunately there was an error with the carrier and we are addressing this issue with you in email correspondence. We hope that everything will be resolved soon. :) Barbora
It’s ok
It’s ok. Parcel arrived on time and goods are ok as well. However there’s too much plastic in the containers and the swimming cap also came in a plastic bag. It’s Made in China. Due to these reasons I won’t buy anything from this shop again. I don’t want a parcel full of plastic waste and a swimming cap Made in China.
January 23, 2025
Unprompted review
Reply from Swimaholic
Hello,
Thank you for your feedback. We’re glad your parcel arrived on time. :)
The swimming cap comes in a plastic bag from the manufacturer, and we ship items as they are received.
We appreciate your opinion and thank you for your order. :) Team Swimaholic
Parfait
Parfait ! Livraison nickel et rapide ! Je recommande ce site. Perfect, and good delivery ! I recommand without problem this site. See you at prague ;-)
December 18, 2024
Unprompted review
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I don't recommend this shop to anyone
I don't recommend this shop to anyone. There is almost no contact with complaints department. I bought two pairs of swimming glasses (Michael Phelps Ninja). They are faulty and they accuse me that this is my fault which is not true. They say that Michael Phelps (the producer) do not want to give the money back. It's already been two months and I have not received my money back. (definetely swimming glasses are faulty which I've already seen other complaints about the same problem in the internet) I will never ever buy anything in this shop and I hope that no one will ever buy anything in swimaholic. I've already complaint to the Office of Competition and Consumer Protection.
November 22, 2024
Unprompted review
Good quality
Good quality, fast delivery and perfect service.
One item was missing in the delivery, I have contacted the service and got the missing item within a few days
November 11, 2024
Unprompted review
Reply from Swimaholic
Christina, thank you for the lovely review. :) Team Swimaholic
The only shop that has the egg trainer…
The only shop that has the egg trainer anti-paddles.
November 7, 2024
Unprompted review
Reply from Swimaholic
Martin, thank you very much for your review! :) Team Swimaholic
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Ordered came I was impressed how quick…
Ordered came I was impressed how quick my order came.
November 7, 2024
Unprompted review
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase and delivery time. We truly try to do our best.
Swimaholic team
Absolutely disgusting service
Absolutely disgusting service. I ordered a product, it arrived, but we didn't even believe it and immediately sent it away, they didn't even open the bags, didn't open the tags, and after that they told me that they wouldn't return the money, since they don't have enough tags, which we didn't even open. They deceive people, they tear off the tags themselves so as not to return money to people. I didn't recommend working with them, disgusting service.
October 28, 2024
Unprompted review
Reply from Swimaholic
Dear Ludmila,
We are very sorry that you are not satisfied. As I wrote to you in the e-mail, we cannot accept back swimsuits that do not have all the signs and tags as from the factory. For reasons of hygiene, we cannot sell such goods and you, as a customer, do not want to receive such goods either. If the returned goods are in 100% condition, we will refund the money or exchange the product for a different size without any problems (if the customer is interested). Please don't vilify us for a problem we didn't cause.
Swimaholic Team
Gave us incorrect address to return and won’t reimburse
The item we received didn’t fit the form to fill in online for a return wasn’t easy, we were given a UK address to Swimaholic to return, we sent it to there and they are saying they haven’t received it and we have sent it to the wrong address and will not refund us ! Do not buy from this company their customer service is very poor
October 11, 2024
Unprompted review
Reply from Swimaholic
Hello,
you have sent the package to a different address than the one on the website or in the return form. We recommend that you make a claim with the carrier and ask for the return of the package.
If you send it to our address, then we can refund your payment.
Swimaholic s.r.o.
U průhonu 1514/17
Holešovice (Prague 7),
170 00 Prague
the Czech Republic
Team Swimaholic
I’ve been sending an email every…
I’ve been sending an email every morning for 5 days to make a return, no one answers. Terrible service. You shouldn’t buy if you are not sure, you can’t make a return even if it says yes.
October 4, 2024
Unprompted review
Reply from Swimaholic
Hello,
We are very sorry if you have not been able to contact us. Our email address is info@swimaholic.eu.
Unfortunately, I don't see a single unanswered email.
Here I am sending instructions on how to return the goods :) https://www.swimaholic.eu/articles/returns-and-exchanges/
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bed linen set
I ORDERED A BEDDING SET. THE SET CAME WITHOUT SHEET. I REPORTED THE ONLINE STORE ABOUT THE PROBLEM. BUT THEY DID NOT EVEN ANSWER ME. ORDER № 1726505022.
September 16, 2024
Unprompted review
Reply from Swimaholic
Dear Вячеслав,
no e-mail has arrived from you. In the order we see bed linen (bed linen for the pillow and duvet). The package is always complete. I don't understand what you are missing.
Tereza Swimaholic Team
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase. We are sorry about the duration of shipping, we truly try our best.
Swimaholic team
Extremely long delivery time
Extremely long delivery time, quality of the product was good though, all in though I would recommend buying elsewhere if you want the product at a reasonable time
August 2, 2024
Unprompted review
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very sorry about the duration of the shipping, We truly try our best to solve all the issues regarding delivery and get the package to you as soon as possible.
Swimaholic team
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