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Rated 1 out of 5 stars

A completely abandoned device. I'm not sure if the company behind Swimmo still exists, fact is that it seems that they are still selling the watch in their website. But there are no updates in over... See more

Rated 1 out of 5 stars

I have contacted with Swimmo "support" several times, their solutions do not work. Often the watch will not track results and instructs me to sync results even after I have synced. Disappointing. Th... See more

Rated 3 out of 5 stars

For a direct, uninterrupted workout he is perfect. But a workout with breaks still leaves something to be desired, sometimes lost in the laps. The heart beat is not correct (it hardly goes over 100bp... See more

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Rated 1 out of 5 stars

Paid a lot for this watch. After a few uses the screen went dark and is now unusable. Cannot get the courage to throw out this expensive watch. Brought one when it first came out.

1.3

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TrustScore 1.5 out of 5

172 reviews

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1.3

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(172)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Paid a lot for this watch

Paid a lot for this watch. After a few uses the screen went dark and is now unusable. Cannot get the courage to throw out this expensive watch. Brought one when it first came out.

March 26, 2026
Unprompted review
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Rated 1 out of 5 stars

Swimmo watch - given up trying to use it!

I have owned this watch for over a year. To be honest it has been hard to use since the start. The screen seems to lose it’s responsiveness to tapping. Sometimes I have started the watch correctly, began swimming and after 400m or 800m warmup (freestyle and backstroke) I check the watch and find it has stopped recording and doesn’t respond consistently to any tapping or wrist “twisting”. It had worked for me soon after buying and given me useful swim data but it has never really been easy to use as it behaves so inconsistently. I have really tried to like it but have now written it off as useless for my training needs and today deleted the supporting swimmo app from my iPhone.
I haven’t bothered trying to contact thier customer services dues to poor reviews and so can’t comment on how useful they might have been.
Am now using my AppleWatch SE for swimming freestyle.

June 24, 2023
Unprompted review
Rated 1 out of 5 stars

Nothing ever went right

Nothing ever went right. I would love to be refunded. The first time I received it the charger wasn’t working the second time when you sent a new charger every time I hit the water after connecting to the app it went blank total lemon

June 8, 2023
Unprompted review
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Rated 1 out of 5 stars

A completely abandoned device

A completely abandoned device. I'm not sure if the company behind Swimmo still exists, fact is that it seems that they are still selling the watch in their website.
But there are no updates in over 2 years and the repeatetly promised SWOLF and stroke detection capabilities were never delivered.
It's a pity because them at the time of their launch on Kickstarter but got really disappointed.

January 23, 2023
Unprompted review
Rated 1 out of 5 stars

Broke after a few uses, Swimmo hide behind warranty

I used the watch only 3 or four times before it failed. After just a few swims I could see condensation or leakage inside the watch and soon thereafter it died completely. I had owned the watch a little over a year but only used it very recently, and only three or four times. Still, Swimmo declined to help me, hiding behind the 1 year warranty. They know full well that the watch has had very little use as they can track usage on the App. Obviously this is just my experience and I am very annoyed at having wasted all this money on a product that has broken almost immediately. But I for one will never trust Swimmo again.

July 4, 2022
Unprompted review
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Rated 1 out of 5 stars

I’ve had the watch for over a year

I’ve had the watch for over a year. It works sometimes. My concerns are that the tapping face to start and stop the watch doesn’t always work. The battery doesn’t last that long. Also it’s hard to read in a lighted area like the pool. I like the lap read outs and other features when they work. I had an issue with the charger when I got the watch. They sent a new charger. Good idea for the watch; however, too many glitches. Maybe the next generation will be better. I switched to another swim watch and I find it much better.

April 7, 2022
Unprompted review
Rated 4 out of 5 stars

Best swim watch I have used and I have…

Best swim watch I have used and I have used 2 other brands. My criticism however is that I am unable to purchase a replacement charger as the one I have is broken. I emailed the support team but have not had a response...not cool.

March 3, 2022
Unprompted review
Swimming logo

Reply from Swimming

Hello Donna. Thank you for the review. We don't see any recent messages that match your description. Please try using the contact form on our website directly. In the meantime, you can see how to purchase a new charger here: https://kb.swimmo.com/help/can-i-buy-a-replacement-charger

Rated 1 out of 5 stars

2 swims, 200 down the drain

2 swims, 200 down the drain. Long wait for the watch to arrive , customer service v defensive and unhappy with me complaining the watch had broken and requesting a refund . Offered option of new charger or a repair…… another lengthy wait no doubt. DO NOT BUY, go with another brand that can stand over their product

March 2, 2022
Unprompted review
Swimming logo

Reply from Swimming

Hello. We are sorry that you are unhappy with the product. Our customer service has offered a solution which was in line with the described problem and with the warranty terms.

Rated 1 out of 5 stars

Terrible customer service

I ordered a watch for my son for Christmas at the beginning of December. It didn’t arrive until the end of January and I sent it straight back as it was clearly not arriving in time. It’s now the end of February and I’ve just received my refund so this company has had my money for 3months! Their communication was terrible and I had to keep emailing to see what was happening. Even after my Royal Mail tracking said that the parcel had been delivered.
I would never buy anything else from this company.

March 1, 2022
Unprompted review
Swimming logo

Reply from Swimming

Hello Lynn. We are sorry that you are dissatisfied, but your description of the situation is misleading.

The package you've sent arrived to us on the 14th of February after it's been in transit for 37 days (this can be confirmed by yourself on the tracking page, which is still active). We have contacted you via e-mail immediately after receiving the package to provide the credit memo.

Your refund was issued within 48 hours of us receiving the returned item.

It appears that your dissatisfaction should be directed towards the postal service, which took 37 days to deliver your package to us.

On our end you were assisted without any delay at all. We would appreciate if your review reflected this.

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Rated 1 out of 5 stars

Do not buy

Do not buy. Absolutely nothing the watch reports on is accurate and their return policy is ridiculous.

February 16, 2022
Unprompted review
Swimming logo

Reply from Swimming

Thank you for this review. The return policy is a standard one and it was available to you prior to the purchase. It was also sent to you directly, via e-mail. As for the accuracy of the watch - in most cases it's a matter of simple things, like remembering to push off the wall firmly or not to change style mid-lap. Please follow the guide that our support has sent you.

Rated 5 out of 5 stars

The watch is very easy to use and works…

The watch is very easy to use and works to an accurate level. I would appreciate bigger sized digits on the watch, but that probably has more to do with age and eye sight than the watch itself.
The app on the phone is user friendly and easy to track data.
The customer service was excellent, they even contacted me to check my address.
Very happy customer.

January 21, 2022
Unprompted review
Rated 1 out of 5 stars

This was a birthday present from my wife

This was a birthday present from my wife as I am a very experienced swim coach based in the UK and it would have been very useful with my training for charity I was doing at the time. Definitely, the worst customer service I have ever dealt with. From day one the watch had major issues and kept shutting down for no reason. I contacted customer service who told me I had to pay to return it with an explanation of the problem. I asked for a full refund at the time because I was totally disappointed with the product but they insisted I return it. It took over a month to come back and they told me there was no fault..what a joke as to this day it still shuts down intermittently sometimes after a few hours after a full charge. I also had to pay the £14 postage as well which they refused to pay me back. Summing up..they did not listen to me or believe me..I have a very wide customer base and I will not be recommending this product. Thanks for nothing Swimmo

January 11, 2022
Unprompted review
Swimming logo

Reply from Swimming

Hello. Thank you for this review. We are sorry that this was your experience. Your watch was examined as per the warranty terms and no faults were found. We have conducted both "real-life" tests and simulations, as well as tests on a specialized tester device and software. As you were convinced that there was a problem, we took extra time to keep testing the watch, but it worked as intended the whole time it was with us.

Rated 5 out of 5 stars

This is by far the most accurate "swim"…

This is by far the most accurate "swim" watch i have ever used. It is wicked smart. It understands change of direction, flip turns, pace and splits. The heart monitor is exceptional. The user interface at the watch is simple/easy. The user interface at the desktop is HIGHTLY DETAILED. A 3000 yd swim is going to give you alot to digest.

If you are an advanced swimmer, competitor, or coach you are going to want one of these. Coaches - pay attention - you have never had a good tool to monitor heart rates and zone training. Now you do.

I did a deep dive into the other options. In my humble opinion - Swimmo is the only option.

Some have suggested that a Polish company is a bit scammy. They are wrong. The purchase went perfect and the watch was here in a matter of days. Customer service has been very responsive. They know you are a swimmer and they built a watch just for you.

Now do your part - Buy Swimmo.

January 4, 2022
Unprompted review
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Rated 4 out of 5 stars

Had my swimmo for 4 years

I've had my swimmo watch for almost 4 years now. Great for pool lap counting and keeping the timings. The swimmo app is pretty basic but it works well. I swim front crawl 4/5 times a week and aim for 2k each time

If you're after something more professional then you might want to look elsewhere though. Swolf and GPS tracking isn't an option with swimmo. The BPM isn't accurate either but they never are on any watches

If you're frequent swimmer that just wants a swim watch that counts your lengths, whilst keeping track of the distance and recording your time. Swimmo is definitely worth a shout.

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

My Swimmo watch

I have been using this watch for several weeks now and I love it. I swim 2-3 times a week. This is very accurate in counting my laps.

October 28, 2021
Unprompted review

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