Swimming Reviews 

I love my Swimmo have used it for over a year and half. There is lots of complaining I read but it works excellently almost all the time. Ocassionaly it need to be reset or resynced but what bluetooth device doesn't?
Adam

Hello,
I got the swimmo watch too late. I am looking for return it. I have been looking for a phone number but there is nothing to contact you. Any way to do it here? Thanks,

Worked well for the first eight months. Now I can't get the daily time. It's very inconsistent with all its swimming options. It's difficult to access the information I want to use.

unfortunately you need to wear this watch to realise how difficult to use it is, how hard to sync it is, and how common incorrect lap counts are, and once you have worn this watch your 30 day money back guarantee is invalid. so you cannot get your money back no matter how dissatisfied you are. And yes i did contact your customer service. and no they weren't helpful. It was bought through a third party vendor, but you have advised them that i have to pay to send the watch to Poland at my own expense so that you can test it. I don't feel the watch is faulty i feel it is inaccurate. so my complaint is regarding the product, and how i have no means to try the watch without invalidating my 30 day money back guarantee and that fact isn't made clear in the terms.

I used the watch for about 6 months. Lap counting was very insistent, sometimes it was right, sometimes it was wrong. It was never consistently wrong, sometimes it would skip a lap at the start of my swim or at any stage after that. It seemed to just lose a lap sometimes even more.
Battery life started out great and then slowly got worst. Ending up after the 6 months only lasting a 1 hour swim.
I always had problems connecting to the Bluetooth on the phone.
I ended up buying an Huawei GT2 watch and it is a far better watch for swimming and has plenty of other useful features that the Swmmo couldn't dream of doing.

I have bought a swimmo watch and used it from July 2018 to October 2019, an estimated 240 hours of use at the most. Beyond the not exactly accurate lap counting, the hard tapping required and the difficulty to see it in an open pool environment, I was somehow very happy with it.

However, I had to stop swimming for 8 months due to a surgery and then the covid and to my surprise when I restarted swimming now, the swimmo watch display does not light up.

I followed the customer support suggestion to “take the watch to a dark room and see if the display does not show anything at all also in a completely dark setting, or is it just very dim” .

Once it was confirmed that the display was not lighting up I got this “Swimmo stands behind its Products" reply “We cannot replace the unit beyond the warranty period and a paid repair of this specific issue would not be feasible due to the way the watch is assembled and sealed”.

Their proposed solution was to buy a new watch at a “special” 25% discount. So, on top of the 200$ paid, spend 150$ more for a total of 350$ for a non performing, non repairable product that the company will not back after the warranty period regardless of it having a “by no means a common issue”.

I am totally disappointed and wish I would have read the 47% bad and poor reviews before buying it. I would recommend NOT TO BUY A SWIMMO WATCH and look for other watches than have not only the same functionalities but a lot more (i.e. apple) for, in the end, a similar price and a much better stand behind the product policies.

PS Users with the same problem could get a large and thick piece of black fabric, cover yourselves with it and go to the darkest spot in the locker room to turn the watch on and off before/after workout. You will not be able to check information during workouts but at least you will get some information and avoid wasting your money again.

Great service, used them a couple of times and are wonderful. Hope other compnies would follow

I had serious problem with my swimmo watch. After several advice, finally was solved. The help was quick and useful.

About 2 years ago I wrote a review about the Swimmo watch and its great potential. Now, 2 years later, Swimmo has unfortunately been outdated by other more advanced swim watches. There are now multiple watches on the market, which include way more detailed swim metrics (Stroke, stroke count, Swolf).

The updates they promised over again, never came. This is how they advertise: "Buy now and upgrade your watch later with free, automatic software updates! No need to buy new watch."
I have got my watch 3 years now and there has been one tiny little update, which did not improve the watch, but even broke the kick&drill mode almost entirely (at least in my case).

One of the reasons I bought the watch were those free updates in the future. I have been waiting for the stroke stats and even more for the implementation of the open water mode. Stroke stats is still being advertised on the website, but open water has already been removed for a longer period of time now (probably because of the very poor visibility of the watch outside).

I have emailed a lot with Swimmo, the customer service deserves credit for the way they answered all my emails. Unfortunately I have to be honest, I lost faith...

Same comments as the others, difficult to impossible to see the screen in sunlight (I swim outdoors) and it requires charging after each swim. Functions are clunky to use. Disappointed overall and I had the same experience with customer service when I expressed my issues to them. They explain away the issues but stop short of a resolution, which leaves you feeling like a sucker. You guys win for getting my wife’s money for a Christmas gift I used twice. Congrats!

UPDATE: Swimmo replied below, but I know of no email I was supposed to reply to. They explain their screen technology, but it doesn’t matter, it washes out in the sunlight. The short battery life is not addressed.

Disappointed. I’ve been using this watch for six months now and swim almost every day. I’m really disappointed even though Swimmo customer service helped me clarify ways the watch works. You cannot see the watch in any sunlight at all! It is visible when swimming in an indoor pool. The Tapping mechanism to turn the watch on, or pause it, is unreliable. Sometimes I have to put it on the charger to “wake it up” even though it’s fully charged. When I Tap to pause the watch (if your laps are not continuous), it does not always respond. It does not always measure the time of the lap correctly. I’d hoped to use it to measure and improve my swimming goals. But I’m giving up and will buy a Garmin Swim 2. I’d like to send the watch back (I’ve had it 6 months) as it’s advertising promises omit its shortfalls but I’ve wasted enough money. I CANNOT recommend the Swimmo.

And yes Swimmo I do double tap but it is reliably unreliable.

Swimmo I live in Australia where we mostly swim in sunlight but the visibility issue is not clear in you advertising.

My charger got thrown by accident...now i am unable go use my watch...dont know how or where because site is not giving me any kind of option...not cool....(!)..

I think the phrase - love / hate relationship sums up how I feel about this watch.Having swum close to 200 km over 7,636 laps I feel qualified to comment.Everything works (when it works) like it says on the box.One becomes so reliant on it that even the smallest glitch is extremely frustrating - like only looking at the watch after every 1000m and finding that it stopped working at some point? Having no way to reliably check the battery (that I have found) and getting to the pool only to find out it stops working after a few laps or does not come on at all.Connecting to Android can sometimes be a pain - but most blue-tooth type devises are.
There are big pluses though - have thoroughly enjoyed swimming with the watch and become disappointed when I have to swim without it.On balance, I would definitely rather have it than not. Improvements needed in 1. Battery charger cradle 2. Battery indicator access 3. Auto-stop at rest. 4. Consistency of operation. 5. Stop saying you are introducing SWOLF when clearly you are not. After 2 years it is now false advertising.

Still waiting on the refund from this dreadful company for a watch ordered on 2nd December that was never delivered. That was 3 months ago. Do not use this company they are not credible and their customer service is rude and unhelpful. My credit card company is now investigating them.

Best swimming watches I ever had. Very nice design and good features that I need for my swimming. I have them for a 3 years already without problem so hopefully they will works another few years.

After owning a swimmo watch over 4 years I have enjoyed many hours of good fun which allowed me to record my improvement levels over a period of time. The watch was brilliant at encouraging me to monitor my progress. Whilst I have had a few issues the help and support from swimmo has been superb. Unfortunately my watch was stolen in burglary on holiday in February 2020. I wrote to swimmo asking if they could disconnect from there server so stopping anyone else using the watch. They very kindly not only replied but also offered me a replacement with considerable discount.Now at 70 years of age and having open heart surgury recently I feel that my competitive swimming days are over. THANKS Swimmo for providing the incentive to keep swimming up over the last 4 years. BRILLIANT product with EXCELLENT CUSTOMER SERVICE AND ADVICE. Well keep up the good work. Best wishes. Michael Devon ENGLAND

Best Swim Watch, Never Before Ever After!!!

I have purchased Swimmo watch on 2018, Jan, 10. 2 years ago. I tried to use it a couple of times, but I couldn't. The display is awful. It is not possible to see anything on the display even under mild sunlight. Maybe for someone who trains indoors, in a dark place... Additionally, when I bought it, Swimmo was suposed to implement some features not available then, "pretty soon", as they said. Stroke count and stroke rate, for example. Well, 2 years now and no more features implemented. I ended up buying a Garmin Swim which showed to be far more superior than Swimmo.

It’s always hard to work out the positive Vs. negative reviews but I can assure you that this is my view that is genuine and not fake.

For me the watch has reinvented my swimming and my endurance has surpassed my expectations. Setting and reaching my watch goals is both rewarding and motivational and at the end of the day this is the most important aspect of my swimming training.

I’m sure other watches do different, and some may say improved functions yet for me my Swimmo watch has delivered exactly the functions and results that I was looking for!

Thank you.