Swimply Reviews 

5,389
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-maintained facilities, often highlighting the cleanliness and thoughtful amenities like seating areas, umbrellas, and even fire pits. The staff is frequently described as welcoming, friendly, professional, and accommodating, making the overall user experience smooth and enjoyable. Many people appreciate the ease of the booking process and the accurate descriptions of locations, which often provide a private and relaxing atmosphere. However, some customers also noted issues with the booking system, where confirmed bookings were sometimes cancelled by hosts or were unavailable upon arrival, leading to frustration. A few other people also felt that the platform could improve by providing clearer information about pool depth and ensuring that hosts update their availability more frequently.

What people talk about most

Facilities

Reviewers mention positive feedback about facilities, consistently praising the cleanliness and beauty of the... See more

Staff

People report positive experiences with staff, frequently highlighting hosts as welcoming, kind, and helpful,... See more

User experience

Users describe positive interactions with the user experience, with many reviewers consistently reporting an... See more

Location

Consumers find the locations to be excellent, with many describing them as beautiful, welcoming, and safe,... See more

Booking process

Customers had positive experiences with the booking process, finding it easy and straightforward, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been to multiple properties. The way you can experience a little luxury every now and then paying close to nothing? I'm sold! Just look at these beautiful places to swim intimately with your fami... See more

Rated 5 out of 5 stars

The host was welcoming and the pool was beautiful. They had several seating areas with umbrellas and tables to sit at also with umbrellas. The children and adults had a good time. Their was a cargo t... See more

Rated 5 out of 5 stars

That was an amazing experience, It was our 1st time to use Swimply and that experience made it definitely not the last!!! We simply felt home, unexpected privacy level, well organized and clean, sm... See more

Rated 5 out of 5 stars

I rented this private pool and had the most amazing experience! The space was clean, peaceful, and exactly as described—if not better. The water was crystal clear and the temperature was just right.... See more


Company details

  1. Online Marketplace
  2. Outdoor Activity Organiser
  3. Swimming Facility

Written by the company

Have a blast with Swimply! Swimply is an online peer-to-peer marketplace that allows hourly rentals of pools, courts, entire homes, and many other amenities. Swimply is built for experiences and joy – whether that’s bringing your family to one of our incredible pools, trying a game of pickleball for the first time, or renting a beautiful home for a party, Swimply has a place for your passion. Swimply has +25k listings across the United States, Canada, and Australia and has continued to grow to bring millions of users and hosts together throughout the year. With great listings starting as low as $20 per hour and venues that can accommodate hundreds of guests, you always find the place of your dreams on Swimply. Swimply prides itself on being a way for local communities to engage and benefit from each other. Unlike other companies which displace local residents in favor of tourists, Swimply democratizes access to amazing amenities, homes and pools that would otherwise go unoccupied. This allows homeowners to earn more to maintain these expensive assets, while simultaneously making them accessible to a great number of customers that do not have the resources to own these amenities themselves. Since 2019, Swimply has experienced steady growth worldwide to deliver its mission of providing a place for every passion.


Contact info

  • 726 N Martel Ave, 90046, Los Angeles, United States

  • swimply.com

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.6

All reviews

(5,389)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE -I’ve used this company for a few years

I’ve used this company for a few years. We have limited options to rent in my area so we need to book out of town. On a recent booking I was charged as usual but k went into my credit card account today and saw a random charge of $418.46 from Swimply ? I tried all day to get a number to call but was pushed to use email or the app. They tell me they sold me a membership? What ? At no time did I purchase a membership so they showed me how to cancel it but they won’t refund my money. I’m livid this company can be so scammy!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst booking app I’ve ever…

This is the worst booking app I’ve ever used in my life. First of all, please stop allowing people to book when the host hasn’t recently updated their availability. I was in Atlanta trying to throw my friend a pool party with 10 people. The bookings took my deposit (over the weekend, mind you), & then, the next day, the host would message me saying they were booked at that time or their pool was out of order. They either didn’t want to serve me for personal reasons (for lack of a better word), or the hosts on that app aren’t as diligent with updating information. I wasted so much money that weekend on bookings when the app claims they only take you deposit when the booking is confirmed, not for simple inquiries. I didn’t get my money back on my card until the following Monday. It was a nightmare & I will never use this app again.

June 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Best event of the whole summer

Best event of the whole summer! The scenery was breathtaking. The ~venue~ absolutely idyllic, and so strategically set up! The pool was refreshing with just the right amount of shade. The patio was perfect for our little mimosa mini bar and food spread. Loved having nice turf to lay out on towels. And Christine was an amazing and gracious host! Highly recommend.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Τhe space is wonderful and so fun...

Τhe space is wonderful and so fun for a kid's birthday party. We had kids from all ages who loved the pool and the trampoline and never once got bored for several hours. The parents also enjoyed having so much space to hang around and sit while watching the kids. Janine is lovely and accommodating!

August 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Super clean pool with clear water

Super clean pool with clear water. Heated just a bit which made it perfectly comfortable. Lots of shade, and we'll kept yard. Very easy access from host. Definitely will come back! Thank you.

August 2, 2025
Unprompted review
Rated 2 out of 5 stars

Beware of refund issues; company blatantly lies

I love the concept of the app. In the summer, it's a fantastic option to be able to rent a pool. My issue is the hidden charges and blatant lies the company promotes. I understand companies make money on fees. However, when the app explicitly states you "get a full refund if you cancel up to 2 hours before your booking," yet they withhold part of your payment, it's borderline fraudlent. The company claims it cannot process full refunds, despite it literally saying you'll get one and instead keeps a chunk of your payment.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Had several host reschedule bc of…

Had several host reschedule bc of emergencies . The refund process is messed up bc have to pay cash for the service fees . So I spent way more than I wanted to spend bc of the way this is set up .

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

This was our first time booking on Swimply and our family was a little hesitant but it turned out to be a great day! Everything was clear from the beginning. From what we booked and what was included, the homeowners were very good at communicating. Upon arrival everything was set up for us and we were able to start enjoying our day. The bathroom was right beside the pool and with kids is so helpful! We will be sure to book again soon!

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst Paid Experience in My Entire LIFE!

The pool was great, but when I went to leave the property and exited the backyard to the host's driveway, I was met by her telling me that Amazon had been delivering a package and hit my car. However, Amazon had supposedly already left without the host walking to her backyard to inform me of what had transpired. I contacted Swimply customer care and they said they are not responsible for these types of damages. They didn't even offer me a refund! So in summary, I spent a few hundred dollars to have a relaxing day in the sun, and instead spent that money to have my car smashed in with little to no way forward, and a logistical nightmare. This company could care less what happens to you when you're on-site so I advise to avoid this app altogether.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Secluded Pool

I loved that the pool is tucked away in the back. You have plenty of privacy.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely pool in a beautiful and private…

Lovely pool in a beautiful and private garden. Comfortable chairs and umbrellas if you need shade. Bench incorporated into pool allows you to sit in the water and sun bathe . Great selection of toys and noodles for kids

August 4, 2025
Unprompted review

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