SwishShop Reviews 

13
TrustScore 2 out of 5

2.0

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Company details

  1. Smart Shop

Written by the company

Online shopping from the UK's most trusted marketplace. Save on thousands of everyday and unique items with guaranteed next day delivery for free.


Contact info

2.0

Poor

TrustScore 2 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(13)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Can not fault - 5 stars

Ordered some new gym clothes, arrived next day with no issues. Price was really good too compared to others like Amazon, etc. I'll definitely be back!

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Came within 3 days - fantastic service! You need to fix the trustpilot I didn't know which one to review

January 25, 2022
Unprompted review
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Rated 1 out of 5 stars

Never heard anything back

Placed an order on the 17th of July (order #20237), never heard anything back apart from the initial invoice. Few days later their website goes down and changes to a new domain (they've changed many times In the past) and their inventory is changed. Trying to get through to them via email is impossible as their emails either no longer exist or get blocked. Maybe i should have listened to my instincts on how too good to be true this seemed..

- UPDATE -
Never received any calls, or emails. No refund received to this date. Even the support email that is currently advertised on the top of their website is broken and is not reachable.

Presumably these good reviews on here are fake. within an hour of my original review, 5 new 5* reviews magically appeared.

July 25, 2021
Unprompted review
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Reply from SwishShop

Dear Mr Fuad,

We tried to call you on the 18th, 19th and 20th July, however, you weren't available. We also emailed you twice asking you to ring us. After having no contact as we couldn't verify your address. We cancelled your order on the 22nd July and issued a refund. A refund of £1.56 (the total amount of your order) was issued on the same day.

As for changing our website - we have indeed rebranded all our websites worldwide to bring everything under one website rather than multiple. I have checked our Email logs for any correspondence from your email address. However, there is no records. Please note, the automatic emails coming from our websites are on a no-reply email. We are updating our inventory to better reflect our customer base. Both our email address and telephone number are available on our website.

Thank you for your feedback. We are constantly looking for comments to help better our services. We will keep your comments on file to ensure our future customers get a better service.

Lee -Web Support

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