Swiss Cryptobank 

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Company details

  1. Investment Company
  2. Alternative Financial Service

Written by the company

TRADE LIKE A PRO WITH SWISS CRYPTO BANK Start trading the markets with a broker who has it all. We are trading veterans who have put together the best trading conditions with the ultimate security to offer our traders an experience like no other


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Lost over 6btc to them early this year…

Lost over 6btc to them early this year and I recently got it back with the help of experienced professionals at Infra-white that I contacted at the time based on a friend's recommendation. One thing that made me really angry with this company is how rude the manager was, can't really get over it but its all good now

September 6, 2022
Unprompted review
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Rated 1 out of 5 stars

Look away - rather invest in country registered trading platforms

I am Canadian. Overall, I am extremely dissatisfied with Swiss-CryptoBank (SCBk). They do not have "any official" means of communication. The support email address often bounce as it indicated that it does not exist.
There is no feedback, confirmation, acknowledgement of activities from SCBk. Communication is essentially one way by means of calling clients with an unlisted telephone number at any time. Since I receive a dozen of unlisted calls a day that I ignore, I never knew if it was SCBk, and disregarded most calls. On occasion, I answered and got SCBk rep. Nothing could ever be resolve on such call. We had to plan another call. A few follow up call were scheduled and confirmed by email with an advisor but in most case, such eventual conversation was interrupted with no further follow up.

There has been countless Individuals assigned to account since Dec 2021. Truly unstable. It is also sad that it appears that most did perish or left SCBk due to the pandemy.

Lost nearly $10K usd and no follow up call in the last 30 days. Positions are left running... Simply hopeless organisation! I am glad I did not send any more funds when they suggested following the March crash.
I also sense that positive feedback is somehow generated and controlled by SCBk with some creative measures.

July 28, 2022
Unprompted review
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Rated 1 out of 5 stars

"Class Action Law Suite"

There needs to be a "Class Action Law Suite" against S.C.Bank for what they put honest people through!!! Smooth talkers who try to justify their own lies cause they are just energy vampires trying to make big $$ fast, they are part of the lowest of the low out their!!!!

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

They are a scam! Do not trust them!

I made the mistake of investing money. They allow a "test" withdrawal for free. They try to make the amount as small as possible. The next time you go to withdraw they hit you with huge "liquidation" fees you have to pay up front to get your money. They claim it's because your money is secured and they can't access it. Even if you try to pay the fee they just hang up the phone in the end and you get nothing. Good luck trying to contact them for anything after that.

May 3, 2022
Unprompted review
Rated 1 out of 5 stars

This company is a Scam Don't Invest with them

Joined this company in December. I wanted to only trade with $5,000 but after making a profit of over $7,000 over the weekend, they peaked my interest. My account manager convinced me and I put my trust in him. I then put a further deposit and had them trade even more. My account went from $20,000 to $50,000 in a few weeks. They then asked me to put more money. I was reluctant as I had plans for the funds and it was during Christmas. I wanted to use those funds for my family, but my account manager George at the time assured me that it will help with the margins and I would get the funds back in a few days so I went ahead. In total I had put about $27,000US, They had given me a withdrawal of $1,000 and when I had requested my $10,000 back they said it was still in trading and could only do $2,500. So I took it. Ever since then it went down hill from there.

George ended up making a trade on my account that took my account from $87,000 to -$70,000. I lost all my money. As much as I wanted to cut my losses, they insisted and pleaded that I won't lose my money, if I only buy their "insurance" I can recover my account. After going back and forth so many times, I borrowed money from a friend to buy the insurance. They gave me credits to bring my account back up. From then on I decided to no move forward so I asked for my money back (the one I just gave them), it was borrowed funds and I cannot risk it being lost in trading. But they never gave it back, as a matter of fact to get it back they insisted I had to pay taxes and other fees to get the money back, and I paid those fees the first time it was asked. Right after I paid they came up with another fee and scheme. From then on, I decided to let it be and later report it to the police and cyber crime unit. But never got to it, but now I will. Along with posting it on every forum and on YouTube.

On March 16 they sent out a company email to say that the company account got hack and the person I was working with scammed the company and took off with money but my money was still safe and was on a different website for a month. The whole story didn't make sense.

A month later they reached out to me to try to put more money in with every excuse in the book, I declined. I told them to just trade with what I have along with the credits. As I had no other choice and they refused to allow me to withdraw my balance. Because apparently I couldn't make any withdrawals unless my account balance was more than the credits. So they began to trade on my account. It went from 13k to 37k, then to 80k, the account now stands at $205k. My principal is $37,898. As I'm even writing this, they opened about 30 trade positions that I didn't authorize them to do and they know I want my money so there's no reason why trades should be open. They will then either say we can't honor your withdrawal because trades are open or purposefully drain my account. They did both of those things to me, which lead me to sending them more money to restore my account. Right now, they are saying I have to pay taxes on my withdrawal amount which is my principle that I had invested. They refuse to pay me, and I'm super agitated and this has to stop.

I spoke to someone in their finance department and after yelling at them he hung up on me and never called me back. I just saw that they opened so many trade positions without my authorization. Furthermore they said my account manager got sick with COVID so I won't be able to talk to him. So why are trades open on my account.

This company is a fraud, a scam, and anyone thinking of doing business with them should run far away. Make matters worse I referred two friends to them and one lost $20,000 and the other one lost $13,000 in which they are both trying to recover. They both lost it by "the market going against them". I have no positive experience with them. They are not licensed brokers and the excuse that Crypto is deregulated makes so they don't have to get a license to trade makes no sense, because 1) the company still trades forex and stocks on their platform. No matter what it is you are trading as long as you are taking public funds to trade, you must have regulation in the jurisdiction your investors are in. (I've learned all this recently when trying to open my own legitimate hedge fund with my trading partner). Don't use this company they are not legally licensed and regulated to either trade or act as a Trading platform. They will take your money but will never honor your withdrawals or at least large ones.

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

Amateur investors beware

Swiss crypto Bank is an excellent trading platform without a doubt it is definitely the platform that you can make good money on the bad part of Swiss crypto Bank is that some of their brokers should definitely not be working for the company I had an excellent broker in the beginning his name was Barry Ace due to the fact that he contracted covid I was transferred to a different broker named Sam d within four days Sam d totally destroyed everything that Barry and I had developed in 4 months which was approximately $23,000 Sandy came in with an aggressive bullish approach to Trading in which he was continuously trying to get me to throw more money in on two trades that were doomed to fail any experience broker would guide an amateur Trader and explain the proper techniques to Ward's Trading not only did he fail to put a stop loss on a volatile trade but was insistent I'm pouring more funds into a oil trade that was without a doubt doomed to fail due to the Ukrainian War and instead of shutting down the trade he encouraged to set up another trade in which again was doomed to fail I do not blame Swiss crypto bank at all it was partially my fault for trusting an individual that did not have my best interest inside of a trade so for those who wish to invest in Swiss crypto Bank I do not say do not do it all I say is take the time to study and learn the trade platform Candlestick patterns Fibonacci and basic movement before you invest your money I lost everything that I invested because I trusted a brokers so-called years of experience and the fact that he told me that he had 120 clients that he dealt with so I figured him to be a good boat broker to invest with happens to be the ladder if you wish to use a broker pick a broker that does not have so many clients it is eager to do things correctly so that you both can make money and that he has your best interests and is not some wild Cowboy broker as for Swiss crypto Bank I thank you for the opportunity to learn this without a doubt was a learning experience and to those who wish to invest study learn and do not believe everything that a broker will tell you he does not lose any of his own personal money he may not get a commission but he does not lose any of his money and he doesn't really care if you lose yours he has many other clients that he possibly might make money off of or destroy so be careful possible amateur investors do not trust a broker

April 6, 2022
Unprompted review
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Rated 1 out of 5 stars

Swiss-Cryptobank.io should be avoided…

Swiss-Cryptobank.io should be avoided due to their lack of honesty and integrity and also the inability to reach them. They have given me no reason to endorse them as legit. Only if they choose to contact you will you ever hear from them.
1. I have unanswered messages I've sent via "what's app" and "text"
2. The instant messaging system offered on their web page is not available and their phone number advertised does not work. My emails were kicked back as "undeliverable for months, only recently my emails have been delivered but I have never had one answered.
3. I have met all conditions under their "terms and Conditions" to withdraw money but they refuse to make the transaction. I have been on a mission to withdraw money from my account for over 6 weeks.
4. I have had many untraceable phone calls by "account managers" and one phone call by Nichol Schneider from "finance" usually most start with asking for more money but all promising and assuring me that a withdrawal can be made on profits or/and capitol within ones account. Deadlines come and go and now they have quit communicating all together and with no way of reaching them or communicating with them it is impossible to move forward.
5. My capitol investments totaled around $15k US and I was able to realize a profit of about $15K and pay about $5700 in commissions in doing so. But unable to withdraw a nickel of it.
6. I have met, as their finance dept agreed all conditions to have my withdrawal completed, all remaining actions to send me monies can only be done from their end, but they simply ignore.

April 6, 2022
Unprompted review
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Reply from Swiss Cryptobank

Dear,
We will investigate the issue and come with a reply in short,
We always prefer to deal as official communication with the clients, so please send us your case on support@swiss-cryptobank.io

Rated 1 out of 5 stars

The activities of this platform is suspicious

The activities of this platform is suspicious. I have a trade on since late January, 2022, and I have not been able to close this trade. However, support contacted me with this comment in quote below:

"Your account manager is no longer in the company, the company has moved to a different address over a month ago, and your account manager decided not to move your account, and to steal your account, and maybe even money! The bottom line is, the money is safe, it is on a different website for over a month. Everything is ok".

I have sent several email to support that has refused to respond to my mail for over 2-weeks. Instead I got a call from an acclaimed representative who did not seem to be aware of any of the issues highlighted above. I asked follow-up questions to the comment above but no reply. My questions in quote below:

"Why have I not been contacted by a new account manager? Why am I still seeing my profile on the acclaimed hacked website? Can I as well get my invested funds back?"

But no one has responded to me. This is looking like a ploy to steal people's funds, and I will beseech people not to believe most 5-star reviews on this site because they could be part of the same scam to create a belief that the company has integrity and good reputation. Being on Trust Pilot even makes it worse, helping to aid this lies.

March 27, 2022
Unprompted review
Swiss Cryptobank logo

Reply from Swiss Cryptobank

Dear,
We thank you for your review,
We would like to ask our sincere apologies from you and all our clients, we were under a cyber attack related to the war happening, we have managed to full control, we do want to state you were contacted on a daily basis ever since control was regained, you are not responding, we are here for you for every need, as far as we can see your investments are still open with us, feel free to reach out.

Rated 1 out of 5 stars

Bad bunch of thieves

Whatch out about Swiss Crptobank they ara a bad bunch of thieves. I open my site and suddenly I had no money in there !. No call backs and not email response. Police will be on your back soon boys.!!. And do not ask for my email just give a phone number that we can call you that is not fake!!

Now seems that SwissCryptobank is no more. I got a call today from another platform telling me.that my account has been moved. And I still have money there. It is true?!?. That swiss crypto is no more?

March 26, 2022
Unprompted review
Swiss Cryptobank logo

Reply from Swiss Cryptobank

Dear Otto,
Thank you for review, we apologize for he late reply, we wanted to check the situation on our account and investigate the manner and properly respond,
It is unfortunate that you experienced loss on your account, every experience carries risk and we do not hide it, unfortunately the market has went against you, from what we can see you made a successful withdraw from your account, and your account was doing amazing, we also notice that your open communication was lacking, and we tried to call you based on your request on daily basis with updates, and even in the die the market turned against you we tried to reach you numerous times(22/3)-verified with phone records.
If you require any assistance please let us know, we wish you the best.

Rated 1 out of 5 stars

Swiss-cryptobank concerns

This is my updated review as of April 6, 2022. Despite sending $15000 to them and “generating profit that cost me $5700 in my portfolio” Swiss crypto will not remit any money and have quit communicating with me. They are a scam . Despite the fact that I have met all possible terms and conditions from my end , Swiss-cryptobank.io remains unreachable by me and completely ignores my withdrawal request or to close my open positions or to close my account. I did get a call from a Nichol Schneider on March 31st after unsuccessfully trying to get me to cancel my request she said my withdrawal would be completed by Friday April 1st, haven't heard from anyone since...... Thank you Mark from Swiss-Crypto for reaching out,on friday March18,2022 indeed the account dashboard and trading platform is back up and running, however the only email to access assistance "support" still does not accept incoming email querries nor does the "request a call back" tab function work (it redirects you to the support email that does not work either. Mark, on Friday you promised not only that someone would call me, but that my pending tranaction would be completed in a day or so....that was 4 days ago. With no web, email, text or communication with you it seems this venu is my only link with swiss-cryptobank. Not good. I started with swiss-crypto in Nov 2021, March 16,2022 their website and my account information has disappeared and is unaccessable, all internet, phone communication is defunct, sending an email gets kicked back as "undeliverable"

March 17, 2022
Unprompted review
Swiss Cryptobank logo

Reply from Swiss Cryptobank

Dear,
We thank you for your review,
We would like to ask our sincere apologies from you and all our clients, we were under a cyber attack related to the war happening, we have managed to take most of it under control, you will find the website and client area working normally, incoming line works, support email will be functioning within 24 hours.

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Rated 1 out of 5 stars

After funding my account

After funding my account, requested a withdrawl after a few weeks of trading. Miraculously, on the day I requested the withdrawl, the auto trader lost $2400 in 3 days. The trader James Price said it was not working properly because I was not continually funding my account. What a bunch of BS.

January 11, 2022
Unprompted review
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Reply from Swiss Cryptobank

Dear Dave,
Edit:
Following your inquiry we had checked your account, we value your review ,
Upon checking here is our official statement:
You have successfully withdrew from your account twice when you had no open trades , on the 15/12 you had an open trade on your account which according to our T&C didn't allow your withdraw to be released due to not having free margin given the fact your withdraw was submitted on the 17/12 . The managed account feature is not 100% guaranteed , trading carries risk, we do not hide this information, on the 23rd of the month(6 days after your withdraw request and not 3) your account got stopped out, we did try to call you and alert the danger on your account , according to our records you refused to listen due to the fact that your initial investment came through a 3rd party processor not owned by the company.

We hope you will give us a chance to rectify your bad experience, and hope you understand we value your review, and will do the best to improve the service for you and our other clients.

Yours,
Support team

Rated 1 out of 5 stars

What an experience

I was a trusting old man and they cleaned two of my credit cards out to the maximum credit limits to the tune of $ 85oo.oo US. No answers either telephone or e-mails. I advise to be very careful, I think they are a bunch of crooks and scammers. Let's see if they publish this !!! A burned Old Man.
At one time there was a brief note, no accounts for people over 80, is that so, or?

December 22, 2021
Unprompted review
Swiss Cryptobank logo

Reply from Swiss Cryptobank

Dear John,
We appreciate your review, according to our records , you have signed a full Declarations of deposits from your side confirming all the transactions you chose to do with our company, we have a phone number available from 15:00-00:00 GMT time, and we can confirm we did not receive a phone call .

Unfortunately every investment carries risk, and we can not control the financial markets,

If we can help in any way we will do , please contact us on support.

Have a great day

Edit:
"At one time there was a brief note, no accounts for people over 80, is that so, or?"
The only age restriction is Under 18.

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