Swisscom Reviews 

⭐☆☆☆☆

Swisscom promised me a fixed price for the entire contract duration but failed to honour that commitment. Instead, they have repeatedly increased the price. When I tried to correct the issue, they simply remained silent and failed to respond. This feels like a deceptive business practice: making promises to attract customers, then repeatedly changing the terms while ignoring attempts to resolve the issue. Completely unacceptable and deeply disappointing.

My data that i paid a big amount of money has not been working. That including my unlimited data package for Switzerland and Bulgaria. It is paid for and shown on the website that it is available to use. The problem is that i can not send a single message, open an app and neither can i make a simple call, Swisscome has blocked my account fully for god knows what reason. I have called around 7 times already and i either get told that they have fixed it and it should be working now or i get no response, in both cases my data continues to fail working. In conclusion, if you are making me pay for my data, big money by the way, then i expect a good staff to customer service!

Thank you to the guy that i just spoke to on my last call to Swisscom, he is the only one who managed to help me with my one week long issue and efficiently contacted the technical issues team! He deserves a raise for his customer service and efficiency!

My handy network works totally poor, I don't have signal when I at home or at office, the signal bar only showed very weak connect. I thought your network is Nr.1 in Switzerland, but I'm disappointed from now, I just cancel my Salt subscription and move to your subscription.

Holy shit, I paid $75/monthly for wifi that doesnt even work as it should. I cant do anything with it because of how slow it is but not only that, sometimes it doesnt even work for hours! I asked for help but they dont seem to give a shit - JUST A SCAM!

Swisscom has been a great internet and telephony provider until 2025. I rarely faced problems with their services before that.
Since 2026, phone operators are extremely disrespectful (4 out of 5 times), they cannot find the issues quickly, which means that you are longly charged for the conversation. Their responses to the same problem is unmatchy, as each of them has a different explanation and no one takes accountability for what they "promise". From paying 180 CHF on my business subscription 11 years ago, I'm at about 350 a month. They splitted my subscription in two, made it super difficult to see the details of the invoice and they just invent fees. I literally cannot wait to have my subscription expire and move away to another provider. It is extremely disappointing how they got to treat loyal customers. A big NO for Swisscom.

Traveling to Switzerland from abroad I had a prepaid number 1 and 1/2 year ago, but it's no longer active. I am traveling again and wanted to log in to my swisscom.ch account, but it sends a verification code to my obsolete number. I need to call the support line in Switserland from abroad and just spent 10 mins waiting. This call will probably cost me more than the new prepaid I'm looking for :(

Applying for an e-SIM for my holiday in Switzerland via Swisscom is a dreadful experience. After trying several times, I couldn’t enter my Dutch address! I only managed to get any further by selecting countries neighbouring Switzerland.
After scanning my ID card and my face– which had apparently been scanned correctly, as the card number and expiry date were displayed – it turns out it didn’t work after all!

I’ve done this quite a few times in the past for registering with various banks and it went fine.
But not with Swisscom!

The next day, I received an email saying I had to visit a Swisscom shop in Switzerland for identification purposes within three days. Well, I live in the Netherlands, so obviously that’s not going to work!

Smart Support does noet work!
So not that smart after all!

It’s also not possible to arrange a callback either, as only a Swiss number can be used!

I haven’t even received a reply to the email I sent so far!
Normal communication seems impossible!

I paid 20 CHF but didn’t get an e-SIM!!!

Don’t buy an e-SIM from Swisscom online.

ABSOLUTELY HOPELESS

REMARK:
Later that day, I did receive a call from a Swisscom employee. But as I had already bought another e-SIM by then, they said they would refund the amount. All in all, a fair way to handle it.

PS Saily does it another way, installed it within some minutes after payment! So it is posible.

I paid for their service (eSIM) but got nothing in return. They didn't activate it, and I couldn't speak to anyone—only a chatbot that kept trying to steer me into a dead end. I can't recommend them; the way they operate is nonsense.

Unfortunately, we have till this moment very bad (none) service from Swisscom...
From the beginning they install bad error connection for Internet and until now already one month we are waiting someone to decide to contact us for taking first appointment for coming and fix their error
we don't have internet more than one month
What a shame for this leading company

+ Less bad than Sunrise

- More expensive than Init7
- Support is only via AI chat or phone (you wait hours on the phone and support staff don't know anything about it)
- You have to use a Swisscom router
- No IP passthrough support
- You have to call support to cancel a subscription

They just want your money for no service!
Change the provider!!

After more than 35 years of being Customer I could Not pay one Bill and they cancel all my Handy and IPad Connection. also in App buying on the Bill was canceled.
Never again this Swiss Mafia Company

I would like to thank Mr. Dresse for the excellent service.

As soon as you are in a crowded environment such as conferences, concerts, festivals, or other instances with an unusual high concentration of people, the Swisscom network slows to the extent it us no longer usable. By far the worst network I've ever tried in Switzerland.

customer service is extremly bad, doesn't matter wich number you take you get into the same useless ai pipeline, the system doesn't understand you no matter how clear you speak, after 20 minutes of saying your credentials the ai just closes the call- worst support experience, i hope Swisscom saves a lot of money from this but looses a lot of customers

You Get What You Pay For — Reliable, Efficient, and Worth It

I’ve been using telecom services in Switzerland for many decades, originally with Swisscom. Like many people, I was tempted away by cheaper alternatives and ended up with a fragmented setup — internet from one provider, TV from another, and mobile services from a third.

In practice, this was a mistake.

Dealing with multiple providers proved complicated, inefficient, and often frustrating. Around five years ago (perhaps more), I switched back to Swisscom and consolidated everything into one package — internet, TV, and mobile — despite the higher cost.

Today, our household runs multiple iPads, watches, and phones, all connected via virtual SIMs, alongside our home internet and TV services. We benefit from generous data allowances and effectively free international calls, even when abroad. The total cost is just over CHF 300 per month.

That may sound expensive to some, but in my experience, you truly get what you pay for.

What really sets Swisscom apart is the service. When you call, they answer quickly. After a brief interaction with the automated system, you’re connected to a real human being — and importantly, someone who actually knows what they’re doing and can solve your problem.

This is a stark contrast to many other providers.

On a recent call regarding internet speed, the issue was resolved within minutes. During the same interaction, I was also offered a CHF 500 discount on an iPhone compared to the Apple retail price — something I certainly wasn’t expecting.

On another occasion, I had a loose wall connection affecting my internet. Swisscom sent out a new connector the same day, free of charge. That level of responsiveness is invaluable — especially when time matters.

Yes, Swisscom may be more expensive than some competitors, but the reliability, simplicity of having everything under one roof, and the quality of customer support make it absolutely worthwhile.

In short: fewer headaches, faster solutions, and a service that simply works.

They increased the prize every month without justifying. Had to call them every time to ask for refund during 2 years. Just a SCAM. Run away!

We have been clients of Swisscom forever! Today we find ourselves TOTALLY DISAPPOINTED!!
The company SMS MARVEL MEDIA CYPRUS LTD, which purports to be a partner of SWISSCOM, has somehow found a way to charge us with expensive SMS charges since October 2025.
We have no idea what this company is, have never signed up for anything with them, and simply cannot understand why SWISSCOM has added the bogus amounts to our monthly mobile phone bill, which we have paid to SWISSCOM!
We are demanding that Swisscom re-imburses us with the amounts it has charged us through its "partner" SMS MARVEL MEDIA CYPRUS LTD, and strongly advise any SWISSCOM customers to check their monthly invoices to make sure they have not been scammed in this way.
Unfortunately I do not see how I can do any MINUS STARS, otherwise I would do at least -5*!

Been a customer for over 20 years. Had left swisscom internet a few years ago because they didnt offer the same speed as quickline. Now they offered me a nintendo switch to switch to swisscom. I checked the website if they now had same speed as quickline and it appeared so and i switched. Turns out they dont have that speed but instead of greying out out like they do for the fiber connection, they show you a green checkmark and next to it it says the actual speed, the speed shown next to the green checkmark is 10x slower than the advertised one. So yeah it says there, but in a very misleading way.

Anyway i didnt want internet 10x slower than i had just a few hours ago so i wanted to cancel it and was already gonna eat the costs associated with it, turns out since i had already opened the switch, which arrived a whole week before the technician came, i couldnt return it. The technician was supposed to cone the day after the switvh arrived and i was assured on the phone that he wouldnt come earlier than 4pm when i said i was only gonna be home after 4pm that day. He called at 3 and said he couldnt wait an hour. So we had to reschedule. Thats why he cam a week later.

Anyway i was trying to find a solution and wad pretty much indirectly accused of just wanting a free switch.

I told them to send me the bill. I'm canceling all contracts with swisscom in my household.

I hope the short term benefit of the 500chf you desperately needed from me was worth losing multiple lifetime customers.

I had already been a customer of Swisscom since 2018, but through UBS, my employer. When I left UBS in June 2025, I agreed to a new contract, assumining it was still to be on a rolling monthly contract. However they signed me up to 24 months and have not allowed me to get out of this contract. Are all Swiss companies blood-sucking vampires?