Swisscom Reviews 2,295

As soon as you are in a crowded environment such as conferences, concerts, festivals, or other instances with an unusual high concentration of people, the Swisscom network slows to the extent it us no longer usable. By far the worst network I've ever tried in Switzerland.

customer service is extremly bad, doesn't matter wich number you take you get into the same useless ai pipeline, the system doesn't understand you no matter how clear you speak, after 20 minutes of saying your credentials the ai just closes the call- worst support experience, i hope Swisscom saves a lot of money from this but looses a lot of customers

You Get What You Pay For — Reliable, Efficient, and Worth It

I’ve been using telecom services in Switzerland for many decades, originally with Swisscom. Like many people, I was tempted away by cheaper alternatives and ended up with a fragmented setup — internet from one provider, TV from another, and mobile services from a third.

In practice, this was a mistake.

Dealing with multiple providers proved complicated, inefficient, and often frustrating. Around five years ago (perhaps more), I switched back to Swisscom and consolidated everything into one package — internet, TV, and mobile — despite the higher cost.

Today, our household runs multiple iPads, watches, and phones, all connected via virtual SIMs, alongside our home internet and TV services. We benefit from generous data allowances and effectively free international calls, even when abroad. The total cost is just over CHF 300 per month.

That may sound expensive to some, but in my experience, you truly get what you pay for.

What really sets Swisscom apart is the service. When you call, they answer quickly. After a brief interaction with the automated system, you’re connected to a real human being — and importantly, someone who actually knows what they’re doing and can solve your problem.

This is a stark contrast to many other providers.

On a recent call regarding internet speed, the issue was resolved within minutes. During the same interaction, I was also offered a CHF 500 discount on an iPhone compared to the Apple retail price — something I certainly wasn’t expecting.

On another occasion, I had a loose wall connection affecting my internet. Swisscom sent out a new connector the same day, free of charge. That level of responsiveness is invaluable — especially when time matters.

Yes, Swisscom may be more expensive than some competitors, but the reliability, simplicity of having everything under one roof, and the quality of customer support make it absolutely worthwhile.

In short: fewer headaches, faster solutions, and a service that simply works.

They increased the prize every month without justifying. Had to call them every time to ask for refund during 2 years. Just a SCAM. Run away!

We have been clients of Swisscom forever! Today we find ourselves TOTALLY DISAPPOINTED!!
The company SMS MARVEL MEDIA CYPRUS LTD, which purports to be a partner of SWISSCOM, has somehow found a way to charge us with expensive SMS charges since October 2025.
We have no idea what this company is, have never signed up for anything with them, and simply cannot understand why SWISSCOM has added the bogus amounts to our monthly mobile phone bill, which we have paid to SWISSCOM!
We are demanding that Swisscom re-imburses us with the amounts it has charged us through its "partner" SMS MARVEL MEDIA CYPRUS LTD, and strongly advise any SWISSCOM customers to check their monthly invoices to make sure they have not been scammed in this way.
Unfortunately I do not see how I can do any MINUS STARS, otherwise I would do at least -5*!

Been a customer for over 20 years. Had left swisscom internet a few years ago because they didnt offer the same speed as quickline. Now they offered me a nintendo switch to switch to swisscom. I checked the website if they now had same speed as quickline and it appeared so and i switched. Turns out they dont have that speed but instead of greying out out like they do for the fiber connection, they show you a green checkmark and next to it it says the actual speed, the speed shown next to the green checkmark is 10x slower than the advertised one. So yeah it says there, but in a very misleading way.

Anyway i didnt want internet 10x slower than i had just a few hours ago so i wanted to cancel it and was already gonna eat the costs associated with it, turns out since i had already opened the switch, which arrived a whole week before the technician came, i couldnt return it. The technician was supposed to cone the day after the switvh arrived and i was assured on the phone that he wouldnt come earlier than 4pm when i said i was only gonna be home after 4pm that day. He called at 3 and said he couldnt wait an hour. So we had to reschedule. Thats why he cam a week later.

Anyway i was trying to find a solution and wad pretty much indirectly accused of just wanting a free switch.

I told them to send me the bill. I'm canceling all contracts with swisscom in my household.

I hope the short term benefit of the 500chf you desperately needed from me was worth losing multiple lifetime customers.

I had already been a customer of Swisscom since 2018, but through UBS, my employer. When I left UBS in June 2025, I agreed to a new contract, assumining it was still to be on a rolling monthly contract. However they signed me up to 24 months and have not allowed me to get out of this contract. Are all Swiss companies blood-sucking vampires?

I took out a new home internet service with Swisscom in April, 2025. All throughout April, May, and June, the Swisscom service kept disconnecting our internet connection due to 'security purposes,' and took many many phone calls even to reactivate.

We bought home networking devices from Swisscom, even though we didn't want to, because Swisscom said it would be our Google Mesh system. THis didn't fix it at all.

I eventually told Swisscom to cancel the contract on a phone call in June. They acknowledged that they did not deliver the service and that we would be released from the contract with NO PENALTY.

I then signed up with Init7 and have never had a problem since.

Swisscom continues to harass me for over 2500CHF saying they never agreed to cancel the contract without charge and are enforcing the total value of the contract.

Thankfully I have an excellent friend who is a lawyer and has all the records including my own records of the consistent disconnections.

Swisscom are disgusting liars. Do NOT believe what the accounts team tells you when they say you are now free from the contract without penalty - because then they'll chase you for thousands!

Disgusting, but looking forward to making Swisscom go to court.

19.02.2026
Thank you for your response Swisscom
We have already contacted Swisscom directly multiple times, including escalation through billing and contracts, and referenced our service request numbers. Unfortunately, those interactions did not result in structured clarification or resolution.

18.02.2026
We recently discovered that our higher-tier subscription package had been active on our account since 2011. However, we were informed that fibre infrastructure to our building was only connected in 2024.

This discrepancy only became apparent after we contacted support regarding recurring service instability. During that process, we were told the premium package had been active for many years, despite the underlying fibre infrastructure not being available for most of that period.

For over a decade, we paid for a package that we now understand could not have been technically delivered via the available infrastructure. No proactive clarification or adjustment was ever communicated to us.

Following fibre activation in 2024, recently we experienced repeated instability, fluctuating speeds and temporary loss of telephone service. Multiple contacts with support resulted in inconsistent explanations between departments. Two escalation calls ended abruptly without resolution, which further reduced our confidence in case handling. We also requested clarification and review regarding historical billing alignment. To date, no meaningful reconciliation has been provided.

After many years as customers, we expected transparency, accountability and structured case management. Instead, we were left to identify and question the discrepancy ourselves. Due to the instability and the lack of clarity regarding long-term provisioning versus subscription level, we have decided to move to another provider.

This review reflects our direct experience. This message is also directed to Swisscom. We followed your standard advice to contact customer service directly in order to resolve the matter. Unfortunately, our escalation calls ended prematurely without resolution, and our technical questions were not properly addressed.

When direct engagement does not lead to structured answers or accountability, customers are left with little option but to share their experience publicly.

UPDATE FEB 16, 2026: THE ULTIMATE PROOF OF INDIFFERENCE
Swisscom’s response below is the ultimate proof of the "menefreghismo" (total apathy) I have been describing. For the eighth time, they have intentionally ignored every specific point of my complaint. Instead of addressing the technical damage caused in Lugano or the inexcusable rudeness of their staff (Federica), they provided a generic, robotic "copy-paste" reply and a useless link. This is not support; it is a lack of respect and a professional insult to a paying customer. It confirms that the "Swisscom Giant" has no interest in accountability, only in hiding behind empty formalities. My warning stands: this company is a hollow shell of its former self.

I am writing this extensive report to warn the international community and potential customers about the alarming collapse of service standards at Swisscom. What was once the gold standard of "Swiss Precision" has mutated into a system of technical incompetence, bureaucratic obstruction, and professional arrogance.
1. Technical Malpractice & Financial Negligence (Lugano Branch):
On January 9th, 2025, I visited the Swisscom Shop in Lugano (Via Pietro Peri) to purchase and install a premium Eiger screen protector for my iPhone 16 Pro Max, paying a total of 70 CHF. The technician showed a total lack of expertise: he misaligned the protector and, in a desperate attempt to fix it, peeled it off and reapplied it, permanently damaging the adhesive and leaving dust particles trapped underneath. Instead of taking responsibility and offering a replacement, the staff dismissed me without an apology. This is not just a technical failure; it is a lack of basic commercial integrity. I was forced to spend more money elsewhere for a professional Belkin installation.
2. Institutional Gaslighting & Hostile Support:
My attempts to resolve this through official channels revealed a shocking level of bad faith and rudeness.
• The "404 Error" Strategy: Every official link provided by the support team for filing a formal complaint led to a dead "Page Not Found" error—a convenient shield to avoid accountability.
• Messenger Support Malpractice: When I contacted support via Messenger, the agent Federica was not only unhelpful but explicitly rude and dismissive. She refused to provide any assistance for the botched installation and delivered the denial with a hostile tone, citing "elapsed time" while ignoring that their own broken website caused the delay. This lack of empathy and education toward a paying customer is unacceptable.
3. The Failure of the Swisscom-Vodafone Merger:
The impact of Swisscom’s management on acquired entities like Vodafone Italy is devastating. Under previous British management, the service was characterized by courtesy and efficiency. Since the transition to Swiss leadership, the quality has become a "schifezza" (a total disgrace). The culture of respect has been replaced by arrogance: it is now a common occurrence for operators to hang up on customers mid-conversation to avoid solving complex issues.
Conclusion:
Swisscom is currently a giant with clay feet, charging premium prices for third-rate service. Do not be misled by their branding; they have proven incapable of managing a simple hardware installation, let alone a large-scale international merger. I have officially prepared a report for the SKS (Swiss Consumer Protection Foundation). STAY AWAY from this company until they restore the honesty and precision they claim to represent.

Stay away!! I transferred to Swisscom in 2023 because of the 39.00/month deal. but when the first bill arrived it was 80.00 per month, double the amount I agreed on!!!! Turns out I don’t qualify for the deal because I was a prepay customer at my previous provider!!!??? So why let me sign for it? I ended up being locked in for 2 years at 80 chf!!!! Multiple phone calls and they would not let me exit the contract without paying a massive penalty and they would not honor the 39.90 deal I signed up for. At the end I got a credit of about chf 80 and they let me change to a CHF 50 per month with 5GB limit deal instead of 39 unlimited plan! Paid so much extra over the 2 years because I always ran out of data. Honestly one of my worst experiences dealing with a company in Switzerland. I felt stuck, tricked into a contract I never agreed on and it just did not feel right what just happened but I could not do anything about it! The contract finally finished and I’m with Sunrise paying 25 chf for unlimited data/phone calls. The ironic things is now they are sending me offers to come back to them at 39.90 per month!

If I was able to give a lower review, I would do that!! Ordered SIM card for one week trip to Swiss from US. Besides the fact that I had to provide so much private information including picture verification via 3rd party & my face was recorded .... insane .. I had a hard time activating the SIM card on my US phone, ended up buying data SIM card from a different company.

When I wanted to get my money back, it was almost impossible 10s and 10s of texts and I still didn't get my money back. STAY ASWAY

The most awful mobile service I’ve ever used. For the most basic plan and an internet connection that only works about 5 days a month, I ended up paying an average of 35 CHF per month. You don’t even get unlimited data in Switzerland — let alone in Europe — and somehow they charge 80 CHF for only two months of limited service.

What makes it worse is how confusing and opaque their rules are. It honestly feels designed to trap customers. It took me three months just to terminate my contract and switch to Lebara. My transfer request kept being rejected, and after endless calls we finally discovered why: Swisscom had registered me under a different ID name in their system, which made the porting request fail every time. And every time I asked why I couldn’t leave, the answer was simply: “We don’t know.”

It’s a scam. It’s expensive. It’s completely non-transparent.
I genuinely recommend avoiding Swisscom — you pay premium prices for terrible service and endless bureaucratic obstacles.

Once a great company, Swisscom has fallen very deep. Service is horrible, they make a total mess with their services and started to charge extra for everything they possibly can. Very disappointing.

SWISSCOM is horribly expensive, especially when compared to E-sim's or other options. At the current Swiss Franc to US Dollar exchange rates, the DAILY fee of Swisscom 'sim' cards is almost $2.50, even with ZERO calls. Each call is an additional $1.40, so it's quite easy to burn through a lot of money in a few days by using Swiss Com.

Additionally, their in-office service personnel are not even close to the cream of society, if you know what we're saying. We asked to exchange a few hundred US Dollars, to Swiss Franc's, and got the absolute WORST exchange rate possible anywhere in Switzerland. And the arrogant self important agent we dwelt with was too darn important to accept brand new USA $100 bills.

AVOID SWISSCOM. Total waste of time and money. They do have a good infrastructure, but their costs are out-of-line with the perceived benefits. Go with E-Sim or ANY other provider.

Quick response.

overall is ok, the price is ok, but its almost weekly that their internet goes down
today is the worst already 4 hours down and its not even possible to call
over 2 years, the quality of the service has been steadily going down especially after they have united fastweb and vodafone

Absolutely horrendous work. My internet keeps going to 3G, and the service is also not that efficient. However, there was somewhat help and aupport.

Swisscom with a prepaid sim card is a joke. I chose the 2 chf unlimited internet option which I previously had with Salt and let me say.. 5 hours into just having the brand new sim card, I receive a text message that I’ve used my internet limit and I can only surf at minimum speed which doesn’t even let me go online on whatsapp. So I bought a new package, 29.90 which lasted me a good 5 minutes. Then I had to pay another 5 chf for 24 hours of decent internet speed. Thanks a lot, Swisscom. I gave it a try. I hated it. Going back to whatever phone company I had before. 0/10. I don’t recommend.

I had several problems with the customer service of Swisscom, both as a private and as a company. They could not solve anything and they do things as they wish without your approval.