Swissôtel Hotels & Resorts Reviews 26

Swissotel Patong, Phuket
The hotel, staff and food are top notch. However. my wife and I were in the gym when the apparent hotel manager walked in. She rudely asked me if I were her (my wife) trainer..I said no..she is better at training me. She rudely asked me if the phone worked, all the time giving us a degrading look. We were dressed nicely and did not need nor deserve her condescending tone. She stared at us for several minutes and then asked if we used the supplied towels, in a tone as if we were not supposed to. Walking around us, staring like we were trash, she leaves, almost slamming the door shut. We are not easily intimidated, but this woman had the tone of a junk yard dog. Avoid this hotel at all costs. She unfortunately ruined perfection.

I always love brands and companies that are willing to acknowledge when they've made a mistake and then do something to make it right. After a less than great customer service experience with someone on their team, I reached out via Facebook to the hotel to express my dissatisfaction and ask for help solving my issue. They responded very quickly and with empathy. I will continue to recommend this hotel to visiting friends and family, and I appreciate what they did to make things right.

The staff at Swissôtel Resort in Phuket was extremely nice, always smiling and greeting us when we arrived at or left the restaurent area. The breakfast buffet was like nothing I've ever tried, and we were excited for the next breakfast the second we left the table.
Besides that the pool was huge and lovely and the beach only a 5 min. walk away, so we always had a nice and easy way to cool down.
The only little catch was the sink in the bathroom which was plugged when we arrived, but we fixed it easily. All in all, a great experience, one we'll never forget.