Extremely slow process. Around 3 weeks until they approved opening my account. Then I wanted to open another type of account inside my original account, it has been 4 weeks and the account still no... See more
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On September 14, 2026, I submitted a question to customer support Swissquote.eu, and it said that I would receive a response within two business days. However, it has now been six days and I stil... See more
The app is user friendly & easy to use for quick trading. However, the share price updates are a few seconds behind real time market prices & the given the fees that you need to pay per transaction th... See more
Company replied
I’ve had a great experience with Swissquote over the past few months. Their account setup is smooth, and customer service consistently replies within max two business days. I highly recommend them to... See more
Company replied
Company details
About Swissquote
Written by the company
Swissquote is Switzerland’s leading digital bank, offering a complete 360° spectrum of financial services – from everyday banking to global trading and long-term investing.
Our ambition is to make finance accessible to everyone by combining the security of Swiss banking with cutting-edge technology. Through our platforms, clients benefit from innovative, secure, and intuitive solutions covering payments, savings accounts, mortgages, leasing, and debit cards. In addition, we provide direct access to global stock exchanges, Forex and CFD markets, as well as a wide range of crypto assets – more than three million financial products in total. Whether it’s for daily transactions, building wealth, or diversifying investments, Swissquote empowers clients to manage their money with confidence, anytime and anywhere.
As of December 2024, Swissquote manages more than CHF 76.3 billion in assets, supported by record net new money inflows of CHF 8.3 billion. This marks an impressive 31.5% growth year-on-year. Headquartered in Gland, Switzerland, the Group operates offices in Zurich, Luxembourg, London, Malta, Bucharest, Cyprus, Dubai, Hong Kong, Singapore, and Cape Town. Swissquote Group Holding Ltd is listed on the SIX Swiss Exchange (symbol: SQN).
We are also the 100% owner of Yuh, Switzerland’s favourite financial mobile app, designed especially for the younger generation. Yuh combines banking, investing, and payments in one smart, simple, and budget-friendly app – a fresh way to start your financial journey.
Written by the company
Contact info
Chemin de la Crétaux 33, 1196, Gland, Switzerland
- +41 (0)44 825 88 88
- https://www.swissquote.ch/url/market/contact/
- swissquote.com
You should know
3.5
Average
4K reviews
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Reply from Swissquote
Dear Mr. Khatwani,
Thank you for your positive feedback!
Kind regards,
Swissquote Bank
Reply from Swissquote
Hello Romo,
Thank you for your positive feedback about your recent experience!
Kind regards,
Swissquote Bank
APP NOT FUNCTIONING FOR VERIFICATION
APP NOT FUNCTIONING FOR VERIFICATION
Nor can Swissquote make verification of my ID card, on a notebook or a smartphone...................this lets fear for the worst. Assistance is far away.
January 15, 2026
Unprompted review
Reply from Swissquote
Dear Mr. Maric,
We regret that you're facing verification issues and that assistance seems unavailable. We appreciate your feedback and will investigate how to improve our app and support.
Kind regards,
Swissquote Bank
Secure platform but the interface feels…
Secure platform but the interface feels complicated and support responses were slow
January 10, 2026
Unprompted review
Reply from Swissquote
Dear Mr. Becker,
We appreciate your feedback. We're sorry the interface was complicated and support responses were slow. We'll work to improve our platform's usability and response times.
Kind regards,
Swissquote Bank
Insanely bad customer service
Insanely bad customer service. In the end, I repeatedly had to request for them to close my account, but they could never quite do it.
Eventually, I did it myself using their website, but even then, I had a balance of 0 CHF, but they wouldn't let me submit the form unless I gave my full bank details and address for them to.... errrr... refund the remaining balance to me.
And even then, when I cut'n'pasted my IBAN number into the form, it didn't recognise it. I had to delete the final number and manually re-type it in. The address was fully filled in, but I had error messages everywhere saying "This field is mandatory", even though the textboxes had text in them.
I did tell Swissquote about my issues, with a screenshot showing my problems and, as expected, I didn't even get a reply.
Dreadful (non-existant) customer service.
January 13, 2026
Unprompted review
Reply from Swissquote
Dear Mr. Gledhill,
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced while closing your account and the lack of response you received. We'll investigate these issues to improve our processes and service. Thank you for your feedback.
Kind regards,
Swissquote Bank
Good and bad thinks
The only good thing about the application is the range of colors and access to Swiss companies.
There are many negative aspects, I will only write a few that are the most critical:
- The charts on the mobile app are totally ugly, not user friendly.
- Fees for electronic annual tax report when competitors offer it for free.
- Quite high custody fee when competitors have zero fees.
- Exaggerated fees on each transaction when competitors have them much lower.
- Incorrectly displayed data regarding performance, regarding how much money was invested. This also refers to the 3A pillar.
- Quite a lot of mobile app errors.
I don't see any reason in using Swissquote for trading/investing as I can get exactly the same thing but with 80% fewer fees.
Guys, you should do something about the services you offer.
January 13, 2026
Unprompted review
Reply from Swissquote
Dear Mr. Varzari,
Thank you for your feedback. We appreciate you pointing out the positives, like our color range and Swiss company access.
We acknowledge your concerns about the mobile app charts, fees for tax reports and custody, transaction costs, data display, app errors, and overall value. We'll investigate these areas to improve our services. Your input is valuable as we work to enhance our platform.
Kind regards,
Swissquote Bank
Swissquote is more advanced on offering…
Swissquote is more advanced on offering trading tools to its clients than Brock and mortar companies which I consider the regular Swiss banks to be. They are more innovative easier to get access to and way less expensive than regular banks. Even they are well ahead of their competition there is still place to add some additional free analytical tools eg like it is been used by fidelity Schwab and other US financial institutions. I love the Bloch barriers!
January 13, 2026
Unprompted review
Reply from Swissquote
Hello Thedi grau
We appreciate your positive feedback regarding our innovative trading tools and accessibility compared to traditional banks. It's great to hear you love the Bloch barriers! We acknowledge your suggestion for additional free analytical tools and will consider it for future improvements. Thanks for your valuable input.
Kind regards,
Swissquote Bank
Very good banking and trading account
Very good banking and trading account! I am using Swissquote since 9 months now. When I had an issue to verify or to buy a stock that was not jet available for trading I spoke with real people from Switzerland at the phone and got great support. Probably the best bank account I ever had
January 12, 2026
Unprompted review
Reply from Swissquote
Dear Hannes,
We're happy to hear that you've had a positive experience with our banking and trading account over the past months. It's great to know that our support team was helpful when you needed assistance. Thank you for your feedback!
Kind regards,
Swissquote Bank
Ample choice of investment…
Ample choice of investment opportunities with tools ranging from simple to professional - transparent pricing - interesting data-based deep dives on investment strategies
December 11, 2025
Unprompted review
Reply from Swissquote
Dear Mr. Ascari,
We're happy to hear that you find our investment choices and tools helpful. It's great to know that you appreciate our transparent pricing and data-driven insights. Thank you for your positive feedback!
Kind regards,
Swissquote Bank
Reply from Swissquote
Dear Mrs. Ruegg,
Thank you for your positive feedback!
Kind regards,
Swissquote Bank
Insanely complex app
Insanely complex app, crazy fees for maintenance of account, over 200euro per year with a positive balance over 3000 euros
This is madness, funds are just melting
For Swiss audience interested in cryptos stay alway from this hell and get swissborg
January 10, 2026
Unprompted review
Reply from Swissquote
Dear Mr. Ramel,
We appreciate your feedback and regret you're finding our app complex and the fees high. We'll review your comments about the costs and app experience.
Kind regards,
Swissquote Bank
Horrible experience
January 9, 2026
Unprompted review
Reply from Swissquote
Dear Rosa,
We appreciate your feedback and regret you had a bad experience. Please let us know what went wrong via swissquote.com
Kind regards,
Swissquote Bank
Reply from Swissquote
Dear Mr. Meister,
We're happy to hear that your experience was straightforward. Thank you for your positive feedback; we appreciate it.
Kind regards,
Swissquote Bank
If you like losing all money to fees
I hate swissquote. Its ui sucks. They suck. Fees and rates suck. I would never try again.
January 9, 2026
Unprompted review
Reply from Swissquote
Hello Lawlez,
We appreciate your feedback and regret you had a negative experience with our platform's fees, rates, and user interface. We'll review your comments.
Kind regards,
Swissquote Bank
Very easy to use
Very easy to use, intuitive, excellent AI Assistant.
January 9, 2026
Unprompted review
Reply from Swissquote
Hello Riccardo
We're happy to hear that you found our AI Assistant intuitive and easy to use. Thank you for your positive feedback; we appreciate it!
Kind regards,
Swissquote Bank
Excellent app and platform
Very satisfied with Swissquote. The app is user-friendly, secure, and efficient. A reliable platform I trust and highly recommend.
January 8, 2026
Unprompted review
Reply from Swissquote
Dear Jonathan,
We're happy to hear that you're very satisfied with our platform. We appreciate your trust and are glad the app is user-friendly, secure, and efficient for you. Thanks for recommending us!
Kind regards,
Swissquote Bank
Amazingly simple
Very smooth experience - account opening is very fast without any hustle!
January 7, 2026
Unprompted review
Reply from Swissquote
Hello Yada,
We're happy to hear that your account opening was fast and smooth! Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Kind regards,
Swissquote Bank
Easy to use for ‘normal’ people :)
January 7, 2026
Unprompted review
Reply from Swissquote
Dear Mrs. Hitchin,
We're happy to hear that our product is easy to use and meets your needs. Thank you for your positive feedback!
Kind regards,
Swissquote Bank
Trading on stock 👍 for Banking👎
For Trading on the stock market the best in Switzerland.
But for normal Banking with payments to other IBAN accounts, money exchange for currencies a REVOLUT is far better and faster
January 2, 2026
Unprompted review
Reply from Swissquote
Dear Mr. Seelhofer,
We're happy to hear that you find our platform the best for stock market trading in Switzerland. We appreciate your feedback regarding banking, payments, and currency exchange. We'll consider your comments as we strive to improve our services.
Kind regards,
Swissquote Bank
All stocks and ETFs available
In general I am satisfied. Maybe the following can be improved:
- Its difficult to find right ETF in your page. For example fees are very important in selection of ETF but it is not possible to see it in the etf list.
- 1% fee for stock exchange is quiet high. Especially in saving plans.
December 31, 2025
Unprompted review
Reply from Swissquote
Dear Ashkan,
Thank you for your feedback. We appreciate you bringing these points to our attention. We acknowledge that finding the right ETF and understanding the fees could be improved. We will consider your comments as we work to enhance our platform.
Kind regards,
Swissquote Bank
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