Swissskip Reviews 144

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality, highlighting the durability, smooth finish, and overall craftsmanship of the ropes. They appreciate the effectiveness of the ropes in improving their training and performance. Several people also commend the customer service for being prompt, helpful, and responsive in addressing concerns and activating memberships. However, some people were dissatisfied with the delivery service, citing long waiting times, lack of tracking information, and unexpected shipping origins from outside Switzerland. A few other people also felt that the product quality was basic or not as advertised, particularly regarding the weight of the ropes. There were also mentions of poor customer service experiences, with some customers reporting unreceived orders and a lack of communication.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the excellent quality of the skipping... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the skipping... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some customers, including those in Australia,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and prompt customer... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers, including those in... See more

Based on these reviews

Rated 3 out of 5 stars

Not happy with the skipping rope. If I had gone for the weighted one, I would've loved it - definitely good quality, but for the standard version it's not worth the price and wait, having it shipped... See more

Company replied

Rated 3 out of 5 stars

A bit disappointed by the quality of the rope. It was sold as a weighted rope but is only a plastic one that twisted after less than a pair of jumps

Company replied

Rated 5 out of 5 stars

I ordered the beginner’s bundle that comes with the lifetime membership and I got the rope delivered in just 2 weeks which isn’t long. Moreover, when I contacted customer service to activate my lifeti... See more

Company replied

Rated 5 out of 5 stars

Got the bundle of beaded + pvc rope and bought the weighted rope in addition. Must have bought at the right time for the promotion since I received a free gift as well that helped offset the 2 week wa... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

144 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Ordered it more than two weeks ago and…

Ordered it more than two weeks ago and still have not received my jump ropes. The delivery lag time is ridiculous. In 16 days, I've also received 8 marketing emails, which is excessive.

April 12, 2026
Unprompted review
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Reply from Swissskip

Hello! We sorry to hear about your experience. May you write us at support@swissskip.ch, so we can further assist you? Thank you!

Rated 5 out of 5 stars

Real Deal Skipping

I ordered the Untangled Beginner Bundle and l received it really quickly considering l live in Australia. The skipping rope is excellent quality and the Untangled App is way beyond what l expected, there are so many instruction videos, progression advice, nutrition advice and recipes, a community board where l can ask questions, it’s all fantastic. The customer service has been excellent. I highly recommend Swissskip, they are the real deal. Thank you.

April 1, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 5 out of 5 stars

I got a great experience.

I ordered the beginner’s bundle that comes with the lifetime membership and I got the rope delivered in just 2 weeks which isn’t long. Moreover, when I contacted customer service to activate my lifetime membership, their response was very prompt and got it all sorted out quite quick. The rope has a very smooth nice finish and for me it’s quite a good quality and it definitely is more fun and easier to jump rope with it compared to the other speed rope I got. I’m not sure as to how far the bad reviews go as I was hesitant at first when reading them but I’m very glad I made the order and am very satisfied with the product and customer service. Keep it up guys!

March 27, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 5 out of 5 stars

Great Customer service

They are very good at responding quickly to questions quickly. The product is fabulous and the workouts on the app they have are great.

March 26, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 1 out of 5 stars

Took 1 month to receive and does not answer

Took 1 month to get it and now then wont reply on their emails nor website forms.

Unprofessional, do not recommend!

March 29, 2026
Unprompted review
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Reply from Swissskip

Hello,

Thank you for the provided feedback!

May you write us at support@swissskip.ch and we will further assist you accordingly?

We will await your answer!

Rated 5 out of 5 stars

Good product and good service !

The team there are extremely helpful and prompt in addressing my concern! I recommend the product and the service.

March 17, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would
They took over month to come piss takers no explanation

I’m 6ft4 says online the product fit for 6ft5 people literally to small for me and I’m a foot off the max height.

Don’t even reply to this with drop me a message on email I’ve done all of this before useless company save your money people buy from honest company

March 7, 2026
Unprompted review
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Reply from Swissskip

Hello, Ted! May you write us at support@swissskip.ch, so we can assist you further with your package and the rope you received? Thank you!

Rated 5 out of 5 stars

My order was excellent

My order was excellent, the ropes the color is nice , only comment in the order bringing just one schedule or calendar card , , my order was 3 ropes . But only bringing one ..but Thank you so much , I enjoyed the promotion, haha , great !!

February 2, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 5 out of 5 stars

Customer service

I haven’t started to use my ropes (yet!) but their customer service was fantastic when I had a question about the app! So efficient I couldn’t even believe it! ☺️

Thank you again!

February 10, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 5 out of 5 stars

Experience so far

During the order of the Beginner bundle I've received a notification to expect little delay - it was still during a big promotion campaign so it was expected, but I did received the package within mentioned time frame. The quality of the ropes is superior, but I had issues with the app - I wasn't able to start any course and was asked for subscription even though a Lifetime access for the app is included in the bundle, so I've reached out support. They've replied me pretty quickly and did solved my issue successfully. Overall, I'm pretty happy with the experience I had so far with the company (shipment, quality of the products, support resonsivness & knowledge) and wish them many more conquered peaks!

February 10, 2026
Unprompted review
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Reply from Swissskip

Thank you for your feedback!

Rated 3 out of 5 stars

Not happy with the standard skipping rope - go for the weighted option!

Not happy with the skipping rope. If I had gone for the weighted one, I would've loved it - definitely good quality, but for the standard version it's not worth the price and wait, having it shipped to Australia.
I'm disappointed now that I didn't go for the weighted option, but no way of knowing until you receive the product. I expected more for that price. :/

January 14, 2026
Unprompted review
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Reply from Swissskip

Thank you for your feedback! May you provide us with more detailed feedback on why you do not like the xelerate speed rope? This will help us improve the quality of our product and deliver a product meeting your expectations. You can e-mail us at support@swissskip.ch

Rated 1 out of 5 stars

Skip it all

I ordered a rope from a company registered in Switzerland only to have to wait for 1 month to get a cheap product from China which was rather disappointing and annoying. The quality is very basic and most ropes on Amazon would have been the same poor built, cheaper and would have arrived within a day or 2.

January 2, 2026
Unprompted review
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Reply from Swissskip

Thank you for your feedback! In case you need any help, feel free to contact us at support@swissskip.ch Our ropes are tested and made durable specifically by our company, so if you experience any issues in the next 2 months, let us know.

Rated 4 out of 5 stars

Quality seems good, delivery slow

I bought three jump ropes (beaded, accelerate and weighted) on a buy two, get one free deal. They took almost three weeks to arrive, which I understand is due to shipping from China/Asia, rather than a warehouse in Europe as I had believed, being a swiss site.

I cut them to length the day of arrival and used the beaded and weighted ones today. Happy with both. The weighted one is plastic/pvc? And you can definitely feel the difference in your arms.

I'm new to skipping, but my wire jump rope lasted less that 30 days of skipping before snapping. These feel sturdy and like they'll last a good amount of time.

Very happy with the purchase but I've only used once. Delivery was slow but not a problem other than my wire rope broke the day after I purchased so I was desperate for them to arrive.

January 14, 2026
Unprompted review
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Reply from Swissskip

Thank you for your support and review!

Rated 1 out of 5 stars

Still waiting for delivery after a month and no response to emails

Ordered beginner bundle (which includes lifetime access to the App) and skipping mat on 11th December, still haven't received my order despite website saying 5 to 10 working days for delivery. No response to my emails about this. Cannot understand why immediate access to the app is not given when it has been purchased. To add insult to injury, I am receiving constant emails asking me to review the products that I have not received.

January 12, 2026
Unprompted review
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Reply from Swissskip

Hello! May you write us at support@swissskip.ch We want to make this right as this is unacceptable. We will help you there as soon as possible.

Rated 5 out of 5 stars

Am inspired to exercise

Am inspired to exercise based on videos of swisskip users. I cannot jump rope apparently as i did try with a bad knee and ankle and shoulder and no coordination at all and it did not work for me as i am unable to jump fast enough or swing the rope fast enough. So, I then just held the rope and tried jumping up and down without swinging it but pain stopped me. The rope is not rope at all but it is pvc and lightweight and it was buy two get one free.. I honestly don't know how to get the lightweight rope working without a lot of effort to move fast. I am not that far along yet. It woukd take getting in shape and a lot of practice. I opted for the beaded rope for the free one and it works way better for a beginner since it is a bit heavier. I decided on just stretching and trying yoga before trying the jump rope again. The jump rope is my inspiration to get started exercising. maybe one day it will work for me.

December 31, 2025
Unprompted review
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Reply from Swissskip

Thank you for your support! Keep going!

Rated 1 out of 5 stars

I need a costumer support care I didnt…

I need a costumer support care I didnt receive my order and I m not able to track it please

December 14, 2025
Unprompted review
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Reply from Swissskip

Hello, Khadija! Feel free to e-mail us at support@swissskip.ch We will gladly assist you with your package as soon as possible.

Rated 5 out of 5 stars

I’ve purchased all types of ropes

I’ve purchased all types of ropes, and I can honestly say the quality is outstanding. I even gifted several of them for Christmas, and everyone who received one is extremely happy and enjoys using it.

The ropes make a real difference in performance: they feel perfectly balanced, smooth, and reliable, whether you’re working on speed, coordination, or endurance. You can truly feel the quality in every jump—from the materials to the overall craftsmanship.

Highly recommended for anyone who wants to improve their training with a rope that actually delivers.

December 18, 2025
Unprompted review
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Reply from Swissskip

Thank you for your support!

Rated 5 out of 5 stars

I recently snagged the Skipping is Sexy…

I recently snagged the Skipping is Sexy Hoodie, and I'm completely blown away! The purchase exceeded all my expectations. Swiss Skip offered an incredible 40% discount with free shipping, making the deal even sweeter. Their attention to detail is remarkable - not only did I receive a top-notch hoodie and matching socks, but they also surprised me with a stylish club cap that perfectly rounds out my new athletic ensemble.

The merchandise quality is outstanding, reflecting Dayan's commitment to sourcing only the best products. Every aspect of the shopping experience was smooth, professional, and genuinely enjoyable. From the moment I clicked "order" to unboxing my new gear, Swiss Skip demonstrated why they're a cut above the rest. I'm thoroughly impressed and can't wait to show off my new skipping swag!p

December 1, 2025
Unprompted review
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Reply from Swissskip

Thank you for your support!

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