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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and clear explanations, making the process of switching plans easy and stress-free. Many consumers highlight the excellent customer service, appreciating the personalized approach and the team's dedication to finding better deals and saving them money on electricity, gas, and NBN plans. The service is frequently described as efficient, smooth, and informative, with people noting the good pricing and the overall positive user experience. However, some customers also noted that the sign-up process for both gas and electricity could be tedious, requiring separate registrations. A few people mentioned that the session to switch plans felt quite long, suggesting that scheduled appointments or clearer time expectations could improve the experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers are very happy with the service received,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting significant savings on energy... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers frequently praise... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy,... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to the lovely Zinnia who helped me switch over to a new electricity and gas plan and the process was surprisingly easy. The website clearly explained the rates and discounts, and comparing... See more

Rated 5 out of 5 stars

I had a great experience with Mr. Oliver from the energy comparison team. He was extremely helpful and made the whole process of switching to a better electricity, gas, and NBN plan very easy. He clea... See more

Rated 5 out of 5 stars

Simple easy process I wasn’t easily contactable to the team but they persisted and I made the switch with cheaper rates, no lock in contracts and look forward to more money in our pockets. Thank you... See more

Rated 5 out of 5 stars

I spoke to Zinnia who helped me switch over to a new electricity and gas plan and the process was easy. Zinnia is very friendly and explained everything. The sign-up confirmation came through quic... See more

Rated 4 out of 5 stars

After receiving the call from Compare and found my charges were expensive, I proceeded to go ahead and switch providers. Both ladies I spoke to were very pleasant and helpful and I apologise that I do... See more

Rated 5 out of 5 stars

Switchify really helped me finding out the competitive price for my bills and were really honest about the comparisons with the pricings. Eric helped me through with all the pages. Highly recommended.... See more

Rated 5 out of 5 stars

Eric is a very friendly and honest representative to me. He has given me so cheap and good details about gas, electricity and internet plans. I would recommend this service as a customer to all the ab... See more

Rated 5 out of 5 stars

Swtchyfy people are very helpful guys they save my money which I was paying a lot of money on my bill, they make me save alot of money, thank you so much switchfy guys, special team member is Eric.

Rated 5 out of 5 stars

The two ladies I spoke to were very helpful. They were not pushy at all they just wanted to help and they did a great job. The lady who signed me up was excellent she explained everything well and mad... See more

Rated 5 out of 5 stars

I had a great experience with Eric. He provided me with an excellent gas rate and explained everything clearly. Highly recommended for anyone looking to save on energy costs.

Rated 5 out of 5 stars

Eric was very polite, helpful, informative, patient And extra good at explaining everything . Nothing was too much trouble for him! Well done Eric! Thank you

Rated 4 out of 5 stars

the team were persistent in wanting to help me and got me to sign up. it appears on my current usage i stand to save about $200 a year and the team were helpful during the sign up process

Rated 5 out of 5 stars

Eric was clear and concise and was a great help in making me bunderstand the diffzrent billing lingo foe both electricity and gas . Awesome service and I was pkeased woth his friendliness and knowledg... See more

Rated 5 out of 5 stars

I found it easy to understerstand my reviewers Eric as he was explaining everything in a kind and helpful manner and found me a good Electricity and Gas Bill . Thanks Eric.

Rated 4 out of 5 stars

I was assisted by Eric, who helped us find a better deal for our home gas, electricity, and Wi-Fi. The service was great and informative, and Eric was patient throughout the process. However, th... See more

Rated 5 out of 5 stars

Great customer service Highly recommended Specially i was talking with Eric and he helped me in every ways and i get good plans as well fir my elecricity and gas bill

Rated 4 out of 5 stars

I spoke to team member offer me Gas And electricity I have switched electricity and gas service need to improve little faster. Overall answered and made me understand very nicely . Thanks

Rated 5 out of 5 stars

I had a long chat with Oliver and he was amazing and very polite in explaining me everything. He is definitely doing an amazing job . He explained each and every part of the electricity bill to me. I... See more

Rated 5 out of 5 stars

Eric was very helpful and the change was a simple step by step process. He was very polite and happily answered any questions that I had. He was also very informative. I would highly recommend this c... See more

Rated 5 out of 5 stars

Good service and the process is quite smooth. Zinnia is quite professional and helpful in getting the services done. Thanks for your service. Good job team.

Rated 4 out of 5 stars

Zinnia was very helpful in reviewing my current electricity and gas rates and help me to identify a better plan. It was very good service from her side. Appreciate it!

Rated 4 out of 5 stars

Good rates offered but the transfer process was a bit too much. Had to essentially re-enter all the personal details (several pages) like a new customer and bank details.

Rated 4 out of 5 stars

These guys were great - very good listeners and thoughtful in the plans they offer. I have switched my gas and electricity after hearing me out.

Rated 4 out of 5 stars

The process was smooth and straightforward, and Eric was incredibly helpful throughout and got me set up quickly to a new and cheaper plan for both my gas and internet provider

Rated 5 out of 5 stars

Had a great service by Eric, he provided answers to all my enquiries. Suggested me a good provider according to my need and budget.

Rated 5 out of 5 stars

Absolutely fantastic work done by Oliver he sorted the job in just 2 mins. Thanks for your help and dedication to resolve issues and helping the people

Rated 5 out of 5 stars

The customer service lady was friendly and helpful to explain the benefits of changing to the new service provider. So I choose to trust her for cost savings for my energy bill.

Rated 4 out of 5 stars

Good price better than any company.jeishan very good explain about their gas and electricity price.

Rated 5 out of 5 stars

Eric was very patient and helpful so that I could switch my energy plan. I believe the savings as outlined by Eric will make a big difference to my energy costs.

Rated 5 out of 5 stars

On being contacted by initial caller was referred to Eric who guided me thru the providers. I chose to sign up and was happy with the support I received.

Rated 5 out of 5 stars

I had an excellent experience with Switchify. Erick from the team was very efficient and transparent in helping me find a cheaper electricity company. They clearly explained the entire process, presen... See more

Rated 5 out of 5 stars

I have great experience with that provider Oliver, who help me to switch my nbn from TPG to SWOOP internet service. He provides me very easy way to change my plan. Thanks for help

Rated 5 out of 5 stars

Great experience with Oliver throughout the process.He guided me very well and explained everything in an easy way. Thank for your help and effect.

Rated 5 out of 5 stars

The whole process was seamless. The pricing was quite good. Much better than current rates. Also advised that I will not be charged with demand charge. Everything was well explained.

Rated 5 out of 5 stars

Thanks much for providing the comparative price of the gas. It has been particularly helpful and a very easy process to get this changed.

Rated 5 out of 5 stars

Oliver was extremely helpful finding me a better Electricity and Gas plan. Oliver was very patient and guided me through the process. Would recommend Switchify.

Rated 5 out of 5 stars

Jason helped in switching my power, gas and internet supply and explained the rates applicable. The process was easy and smooth.

Rated 5 out of 5 stars

The process was simple and quick. The customer service rep was excellent. Eric spoke very clearly and was so helpful walking me through the steps to save me money!!!

Rated 5 out of 5 stars

It was a good experience and easy process to switch the electricity provider for cheaper rates. Oliver helped me with the process smoothly.

Rated 5 out of 5 stars

All done over the phone, exceptionally patient and knowledgeable, no complicated forms, just easy and done. Zinnia was very helpful.

Rated 5 out of 5 stars

Eric, the person looking after me was very helpful in explaining g aspects of the changes that I had questions about

Rated 5 out of 5 stars

Eric made the process seamless, he was able to help us get a better deal on our gas and was professional and polite.

Rated 5 out of 5 stars

Eric was very helpful and helped us get the best electricity supply and also the best NBN deal that we could get. He talked us through the plans and has helped us save money. We are very grateful, tha... See more

Rated 5 out of 5 stars

Eric did a great job in explaining and taking me through the process to switch to a new Electricity Providor

Rated 5 out of 5 stars

Very friendly and helpful team. I spoke with Eric, who was not pushy and was very patient. This is the second time I've used Switchify to find a better rate for my Electricity, Gas and NBN. A smooth... See more

Rated 5 out of 5 stars

Excellent service.I did get a good deal for my electricity,gas and NBN. Thanks to Zinnia for her assistance.

Rated 5 out of 5 stars

Oliver was very patient and guided me through all that was required, as I'm not so good with computers.


Company details

  1. Price Comparison Site
  2. Online Marketplace

Written by the company

Switchify offers a seamless online switching platform, a complete end-to-end experience that makes comparing and switching to better utility plans faster, simpler, and smarter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

fingers crossed

the team were persistent in wanting to help me and got me to sign up. it appears on my current usage i stand to save about $200 a year and the team were helpful during the sign up process

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Talked with Zinnia today for exploring…

Talked with Zinnia today for exploring options for cheaper and convenient electricity and gas , had an extraordinary experience with the explanations given best to her knowledge, I am more than happy to recommend her services. Thank you

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Big Improvement

This was a great experience filing in the information with a person guiding you rather than having a a whole lot of data read out to you and then being asked to agree.
The person guiding me was extreme helpful and patient.

March 9, 2026
Unprompted review
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