Using Switchere for a while now — simple interface, payments go through fast, lots of options to choose from. Had one issue, support sorted it quickly. Solid service, no complaints
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
While the site did bug a little on the verification process, support was quite fast to help me with both the bugs and how to verify correctly. Fees were a little high, but not that I would really mi... See more
Company replied
Paid $150 via apple pay due to the website clearly stating no verification is required, then IMMEDIATELY was asked for further verification. Upon attempting to contact their "24/7" customer support... See more
Company replied
Edit: Due to holiday my payment got 1 day delayed, though I was going to a long time fight to get my money like with another crypto platform, but finally everything is OK, got an fast answer of suppo... See more
Company replied
Company details
Written by the company
Switchere.com is one of the most reliable online exchanges for buying cryptocurrencies. The company is a licensed provider of financial services, with guaranteed legal compliance and a secure infrastructure system for fast crypto purchase services at fair prices. If you are looking for the best and convenient way to buy most popular and liquid cryptocurrencies — you came to the right place!
Contact info
Lvivo g. 25-701, 09320, Vilnius, Lithuania
- +37052194312
- customercare@switchere.com
- switchere.com
You should know
3.5
Average
955 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Switchere
Dear Anthony,
Thank you so much for sharing your feedback and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
The quick transactions
November 13, 2022
Reply from Switchere
Dear Mario,
Thanks so much for sharing your experience and such a high rate. We’re so happy to hear that you highly appreciated using our platform!
Best regards,
Switchere Team
support was excellent.transcation was…
support was excellent.transcation was super fast.i recommed this site
February 15, 2023
Reply from Switchere
Dear Tekero,
Thank you for choosing our service and sharing your positive review!
It's also nice to hear that you will recommend our platform — in that case, you can enjoy some surprising bonuses. You can share your Switchere referral link with a friend and generate passive income from every exchange they make! Find out your referral link in your account in the 'Affiliate Program' tab.
Best regards,
Switchere Team
A Different Kind of Wallet
A Different Kind of Wallet. Come and Get Some. 😎😆😎🌎 Can You Please List Shib and Bone. I would like to Hodl on Switch.
February 15, 2023
Reply from Switchere
Dear John,
Thank you so much for sharing your review and such a high rate!
Best regards,
Switchere Team
is a very good exchange service except…
is a very good exchange service except that the minimum exchange limit is barely achievable for normal traders investors but otherwise deadlocked traders and using a very simple and compatible platform i am delighted. Kind regards Maximilian Meitza
February 10, 2023
Reply from Switchere
Dear Maximilian,
Thank you for sharing your review and such a high rate! 100% customer satisfaction is our number one priority — we’ll definitely take your review into account!
Best regards,
Switchere Team
Even without KYC they still wanted a selfie with credit card
Even without KYC, they still wanted a selfie with credit card. They charged my card and it never went through.
Customer service was near-instant. I will give them that.
AND they blame the customer "We're sorry if the verification process seemed too complex to you..." after I was told that there would be no KYC/ID required for an amount of $130.
Simplex just worked and it was immediate, without any ID.
February 10, 2023
Unprompted review
Reply from Switchere
Dear Fred,
We're sorry if the verification process seemed too complex to you and the conditions were excessive.
We encourage you to understand that as a licensed exchange service provider, Switchere is compliant with all statutory and regulatory requirements (GDPR, AML/KYC) in order to provide all users with first-class, secure and trustworthy services.
We sincerely thank you for the feedback, and we will definitely take note of your complaint!
Best regards,
Switchere Team
Reply from Switchere
Dear Rudi,
Thank you for such a high rate and trust! We're so glad to hear that you highly appreciated using our platform!
Best regards,
Switchere Team
Reply from Switchere
Dear Guadalupe,
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed using our platform!
Best regards,
Switchere Team
Reply from Switchere
Dear Mohd,
Thank you for such a high rate and trust! We're so glad to hear that you highly appreciated using our platform!
Best regards,
Switchere Team
Very good very trustworthy
January 31, 2023
Reply from Switchere
Dear Primož,
Thank you so much for your positive review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
Your verification was very well of the…
Your verification was very well of the payment method
January 29, 2023
Reply from Switchere
Dear Mahmoud,
Thank you for sharing your review and 5 stars! We're so glad to hear that you highly appreciated using our platform!
Best regards,
Switchere Team
Now THAT is Good Service!!
Brilliant Service!
Payment Accepted immediately & Bitcoin sent to my wallet within 3 Minutes!
Now THAT is Good Service, best Crypto Platform I have used ever!
Thanks Guys!
January 29, 2023
Reply from Switchere
Dear David,
Thank you so much for sharing your feedback and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
Reply from Switchere
Dear Billy,
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed using our service!
Best regards,
Switchere Team
Best of the best
Very good application, it’s fast and efficient. The ID verification took me less than 5 minutes. And you can buy crypto as much as 150$ without verification
January 26, 2023
Reply from Switchere
Dear Jad,
Thank you for such a high rate and trust! We're so glad to hear that you highly appreciated using our app!
Best regards,
Switchere Team
Credit card validation rubbish
January 22, 2023
Reply from Switchere
Dear Philip,
We're sorry if the verification process seemed too complex to you and the conditions were excessive.
We encourage you to understand that as a licensed exchange service provider, Switchere is compliant with all statutory and regulatory requirements (GDPR, AML/KYC) in order to provide all users with first-class, secure and trustworthy services.
We sincerely thank you for the feedback, and we will definitely take note of your complaint!
Best regards,
Switchere Team
Easy and quick
January 21, 2023
Reply from Switchere
Dear Andrea,
Thank you so much for sharing your feedback and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
Used to buy some Radix tokens (XRD)
Used to buy some Radix tokens (XRD). Fast transaction. Tokens arrived in 5 minutes in my wallet. The fees seemed reasonable for this service, which should be of interest to people who don't have time to waste on trading platforms.
January 17, 2023
Reply from Switchere
Dear Peter,
Thank you for sharing your review and 5 stars! We're so glad to hear that you highly appreciated using our platform!
Best regards,
Switchere Team
So far I have no issue getting my…
So far I have no issue getting my crypto purchases so thank you. I'd recommend you guys to anyone buying crypto
January 16, 2023
Reply from Switchere
Dear Kenard,
Thank you for choosing our service and sharing this review!
It's also nice to hear that you will recommend us to your friends — in that case, you can enjoy some surprising bonuses. You can share your Switchere referral link with a friend and generate passive income from every exchange they make! Find out your referral link in your account in the 'Affiliate Program' tab.
Best regards,
Switchere Team
blocked my account because of their…
blocked my account because of their Internal Policy.
what kind of APP is this ?
i'm already Verified
-Basic Info
-KYC Check
-Address (Bank Statement)
-and Ready for the INTERVIEW.
and suddenly BLOCKED me.
Treating customers like this.I've to give 1 Star or -5star for this APP.
DON't USE THIS APP.
January 15, 2023
Reply from Switchere
Dear Wai,
We regret this situation and share your dissatisfaction. We encourage you to understand that as a licensed exchange service provider, Switchere is compliant with all statutory and regulatory requirements (GDPR, AML/KYC) in order to provide all users with first-class, secure and trustworthy services. Therefore, unfortunately, we cannot provide you with the service according to our AML/KYC policy.
Best regards,
Switchere Team
It's a safer platform with their…
It's a safer platform with their strictly verifications which includes video life verification which I think safeguard individuals
January 12, 2023
Reply from Switchere
Dear Kiel,
Thank you so much for sharing your feedback and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.