I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more
Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more
I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more
Company replied
Company details
Written by the company
The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.
Contact info
United Kingdom
- info@switcheroo.co.uk
- switcheroo.co.uk
3.9
Great
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great expierience
very informative professional advisor
I Could choose exactly what I needed .
February 24, 2026
Unprompted review
Advertisement
still waiting
A few weeks ago I received an email from Sarah at switcheroo threatening me with regard to a review I was supposed to have made. I have never even heard of switcheroo before so asked them several times to send me details of said review ie date and text of review. Heard nothing back yet ok if they made a mistake regarding review I would have thought a simple apology is not too much to ask
February 4, 2026
Unprompted review
He was top quality really nice and easy…
He was top quality really nice and easy to get on with and couldn’t fault him in any way at all whats so ever
February 18, 2026
Unprompted review
Very charming man
Very charming man. Went the extra mile explaining everything carefully and feel very confident that I have to correct package for my needs. Highly recommend
February 17, 2026
Unprompted review
Reply from Switcheroo
Hi there, Laurence!
Thank you so much for your kind feedback! We’re really pleased to hear that the agent took the time to explain everything clearly and helped you choose the right package for your needs. Providing a friendly, informative, and confident experience is exactly what we aim for.
We truly appreciate your recommendation and support. If you ever need any further assistance, please don’t hesitate to get in touch.
We’re always here to help.
Best regards,
The Switcheroo Team
Questionable GDPR
Questionable GDPR. Immediately started getting spam email from various sources after inputting details.
Requested to ‘unsubscribe’ from their emails and they kept coming which I’m pretty sure is illegal
February 17, 2026
Unprompted review
Reply from Switcheroo
Hi Robin,
Thank you for your feedback, and we’re sorry to hear about your experience.
We take GDPR and data protection very seriously and once an unsubscribe request is received, it should be processed promptly. If you’re still receiving emails, we sincerely apologise.
Please contact us at info@switcheroo.co.uk with the email address you used so we can prioritise this and resolve it as quickly as possible.
Kind regards,
The Switcheroo Team
Advertisement
British gas made everything so simple…
British gas made everything so simple from the right tariff for me to having my contract the way I want it the lady was very patient with me as I couldn't always understand what she mentioned
February 17, 2026
Unprompted review
Reply from Switcheroo
Hi Mrs. Wendy Morris,
Thanks so much for your kind words. We’re really glad to hear that everything was made simple for you and that the agent took the time to find the right tariff and contract to suit your needs. It’s especially nice to know she was patient and made sure you understood everything, those little things really matter.
We appreciate you taking the time to leave this review, and we’re always here if you need any help in the future.
Best regards,
The Switcheroo Team
Looking forward to starting!
The salesman agent was really lovely to speak to and very knowledgeable! He looked to give us the best price for the best speeds. I cannot remember his name but hes from Carlisle and lived in Manchester, he attended 17/02/26 in the silksworth Sunderland area. He was very friendly and funny to talk to. Looking forward to starting!
February 17, 2026
Unprompted review
Reply from Switcheroo
Hi Ebony,
Thank you so much for your kind review! We’re really pleased to hear that you had such a positive experience with our agent. It’s great to know he was friendly, knowledgeable, and able to help you find the best price for the speeds you needed. We’ll be sure to pass your feedback on to the team, he’ll be delighted to hear it.
We appreciate you taking the time to share your experience, and we’re just as excited for you to get started!
Best regards,
The Switcheroo Team
Well mannered man explained everything…
Well mannered man explained everything where I can understand think the guys name was Kyle
February 17, 2026
Unprompted review
Reply from Switcheroo
Hello Richard,
Thank you for your kind review! We’re really glad to hear that Kyle explained everything clearly and made the process easy to understand. It’s great to know you had such a positive experience.
We’ll be sure to pass your feedback on to him, he’ll really appreciate it.
Best regards,
The Switcheroo Team
Reply from Switcheroo
Hi there, Bartholomew!
Thank you for your feedback! We’re really pleased to hear that the cost savings were helpful for you. That’s exactly what we aim to do, make things simpler while helping you save money.
If you ever need any assistance, we’re always here to help.
Best regards,
The Switcheroo Team
Advertisement
Great experience and straightforward
February 9, 2026
Unprompted review
Impressed by customer service
I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed.
Impressed with their customer service.
February 6, 2026
Unprompted review
Reply from Switcheroo
Hello Richard,
Thanks so much for your review! We’re really happy to hear everything felt straightforward and that you had a great experience, that’s exactly how it should be.
If you ever need a hand with anything, just let us know. We’re always here to help.
Best regards,
The Switcheroo Team
I was looking for a comparison to switch providers oof my dual fuel
I was looking for a comparison to purchase my fire from, as my current provider is expensive. Within a few minutes of me looking at Switharoo, I received a call from a young gentleman from British Gas. He managed to find me a better rate tailored to my needs and much cheaper than my current provider. So I’m switching to British Gas asap. Quick, efficient , professional service.
January 28, 2026
Unprompted review
Reply from Switcheroo
Hi Katrina,
Thank you so much for your great review! We’re really pleased to hear that you found a better dual fuel deal quickly and that the process was smooth, efficient, and tailored to your needs.
It’s great to know that the comparison helped you move to a more affordable option with British Gas. Our goal is always to make switching simple, transparent, and cost-effective, so your feedback means a lot to us.
If you ever need help comparing options again in the future, we’ll be happy to support you.
Best regards,
The Switcheroo Team
Great service from a knowledgeable young man. I contacted Switcheroo because I wanted…
I contacted Switcheroo because I wanted a better deal on some household expenditure. The agent I spoke with, Danny Wadsworth walked me through a deal which as a home owner combined certain commodities to lessen monthly costs. Danny set it out clearly and concisely he ironed out every problem in the set up and sorted it all. If ever anyone went 'beyond the call of duty' Danny did. I am very grateful to this young man for his patience, knowledge and consideration.
January 13, 2026
Unprompted review
Reply from Switcheroo
Hi Linda,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you had a great experience and that Danny was able to help you find a tailored solution to reduce your household costs.
It’s wonderful to know that everything was explained clearly and that Danny went above and beyond to ensure the setup was smooth and hassle-free. We’ll be sure to pass on your kind words to him, he’ll really appreciate the recognition.
Thank you again for choosing Switcheroo. If you ever need support or want to explore better deals in the future, we’ll be happy to help.
Kind regards,
The Switcheroo Team
Advertisement
Easy to use
Great comparison website. Really easy to use!! Would definitely recommend!!
January 23, 2026
Unprompted review
Reply from Switcheroo
Hello Melanie,
Thank you so much for the amazing review! 🙌 We’re thrilled to hear that you found our comparison website easy to use and helpful.
Your recommendation truly means a lot to us, it’s great to know we’re making it easier for people to find better deals with confidence. If you ever want to compare options again or need any support, we’re always here to help!
Thanks again for choosing Switcheroo!
Warm regards,
The Switcheroo Team
Endless spam calls
My original review was taken down for claiming that they sold my data.
So instead I will say that from the second I entered my details on this website, I was spam called relentlessly. If I blocked a number, another called me. The person I eventually spoke to confirmed my phone number was given to them by Switcheroo. Avoid at all costs
January 12, 2026
Unprompted review
Reply from Switcheroo
Dear Kerrie,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt overwhelmed by calls after using our website. We completely understand how frustrating and concerning that can feel.
We want to reassure you that protecting our users’ privacy is extremely important to us. We do not sell personal data, and any sharing of details only happens in accordance with our privacy policy and the choices made during the sign-up process.
That said, your feedback is valuable. If something in your experience didn’t feel right, we would really like the opportunity to look into it and understand what happened. If you’re willing, please reach out to us at info@switcheroo.co.uk, and we’ll do our best to review this carefully and help clarify the situation.
We appreciate you raising this concern; it helps us continue improving our service and the experience we provide to our users.
Warm regards,
Beau Heaven
Switcheroo representative Chris…
Switcheroo representative Chris Summerhill was extremely helpful and informative. Very positive experience.
January 21, 2026
Unprompted review
Reply from Switcheroo
Hi there, John Arthur!
Thank you for the great review! We’re delighted to hear that Chris provided such helpful and informative support. Creating positive experiences like yours is exactly what we aim for.
We’ll be sure to pass your feedback on to Chris. Thanks again for choosing Switcheroo!
Best regards,
The Switcheroo Team
Thought I was on the Fuse Energy…
Thought I was on the Fuse Energy website but when I went through for an online quote the last page, after I put all my details in, said 'welcome to Switcheroo' and someone would call me. It seems they are misleading people using misleading websites. I did receive a call but they didn't answer when I spoke.
Update: Had a phone call a day later with a Switcheroo employee pretending to be British Gas despite emailing to remove my details.
Later the same day I had a call from someone harassing me about the TrustPilot review who said they were Switcheroo's director. They even lied and said they got my number off TrustPilot when I asked why they still had my number.
Seems a worse company than I thought.
January 22, 2026
Unprompted review
Reply from Switcheroo
Dear Paul,
Thank you for sharing your experience.
Switcheroo is an independent comparison platform, we have no staff that call on our behalf and we don't offer any by phone switches. We can help customers speak to an energy supplier on the phone to get a quote, but we don't work with Fuse that way, so we're unsure whats happened here.
If you’re willing, please contact us at info@switcheroo.co.uk so we can review this and clarify any concerns.
We appreciate the feedback, it helps us improve how we communicate and support users.
Kind regards,
The Switcheroo Team
Advertisement
Very helpful
Sam was very helpful and helped me with broadband and gas and electric deals
January 16, 2026
Unprompted review
Reply from Switcheroo
Hey there, Jenn!
Thank you for the great review! 🎉 We’re so happy to hear that Sam was able to help you secure better broadband and energy deals. That’s exactly what we love to do!
We’ll make sure your feedback is shared with Sam. We really appreciate your support and trust in Switcheroo!
Warm regards,
The Switcheroo Team
I wanted a better deal on my gas…
I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and they offered a very good deal so I'm switching to British gas . And hope for the best they don't change the price ..
January 15, 2026
Unprompted review
Reply from Switcheroo
Hi Marsha,
Thank you for sharing your experience! We’re really pleased to hear that we were able to find you a better deal on your gas and electricity and connect you with British Gas so quickly.
We understand that price certainty is important, and the tariffs offered are always set out clearly at the point of sale. If you ever have any questions or need support in the future, our team will be happy to help.
Thanks again for choosing Switcheroo, and we hope you continue to enjoy the savings!
Best regards,
The Switcheroo Team
Personable staff easy to hear great…
Personable staff easy to hear great English speaker facts details ver professional Thank you
December 10, 2025
Unprompted review
Reply from Switcheroo
Hi Mr. Leech,
Thank you for your kind feedback! We’re really pleased to hear that you found our team personable, clear, and professional. Providing easy-to-understand information and great service is always our priority.
We truly appreciate your review and your support!
Best regards,
The Switcheroo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.