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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more
Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more
I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more
Company replied
Company details
Written by the company
The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.
Contact info
United Kingdom
- info@switcheroo.co.uk
- switcheroo.co.uk
3.9
Great
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuinely Dodgy
I received a text suggesting 1/3 off energy. I followed the link and filled in questions on the website. Very soon I was called by ‘British Gas’. A patient lady called Elizabeth gave me a quote. I didn’t go ahead yet.
On checking the quote I found the rates were similar to what I’m already paying but I would be locked in for 15 months.
I got another call today but it rang off after two rings. I didn’t have a chance to answer.
I searched the 01482293827 phone number online and it has a negative rating and is classed as an energy scam.
I checked with British Gas and they confirmed that this was a genuine number.
I would suggest that Switcheroo and British Gas review the scammy nature of what they have created. This episode has been a waste of my time.
1. Not a third off as suggested
2. Automated dialler cut off call after two rings. This is abuse. If you call someone have the decency to wait for it to be picked up or leave a voicemail.
3. Using telephone numbers that are reported widely as scam numbers. There is no smoke without fire. Something dodgy is going on here.
July 11, 2025
Unprompted review
Reply from Switcheroo
Hi there,
Thanks for taking the time to explain what happened, that’s really fair feedback. We completely get why it felt “dodgy” from the outside, especially with so many scam calls going around. But just to be clear: the call and number you mentioned (01482 293827) are genuine British Gas outbound lines. They handle quotes for customers who come through Switcheroo.
The “third off” text is based on the average saving we’ve seen when people switch from standard variable rates, but that can vary depending on usage and region, so it’s not always exact for everyone.
We also agree that automated diallers hanging up too quickly are frustrating, we’ve raised that with the suppliers before, because it’s not a great experience for anyone.
Appreciate you flagging this so clearly, we’ll share your comments with British Gas to keep improving how these calls feel.
Promise there’s no smoke here, just a few too many robots making the phone ring 😅
The Switcheroo Team
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Reply from Switcheroo
Hi Shabana,
We really appreciate your feedback! It’s great to know that everything was handled quickly and that you found the right deals.
Thanks for choosing Switcheroo!
Kind regards,
The Switcheroo Team
Epic savings on essential services via…
Epic savings on essential services via an easy to use app.
July 11, 2025
Unprompted review
Reply from Switcheroo
Hi Jonathan,
Thanks for the awesome review! 🚀 We love hearing that you found big savings on essential services and enjoyed using the app.
We’re glad we could make things easier and more affordable for you!
Warm regards,
The Switcheroo Team
Thanks for wasting my time
Filled in a bunch of info, all I get is ads. No clear and thorough comparison. Tried many times, was directed into activating an account that led to no comparison being done again, just rubbish, just do the damn comparison.
July 10, 2025
Unprompted review
Reply from Switcheroo
Hi there,
Sorry this felt like a waste of time. You should’ve been able to get your comparison without jumping through hoops. It sounds like something didn’t load properly or your details didn’t go through, which can happen if a form times out or a browser blocks the quote screen.
We don’t show ads for the sake of it or hide comparisons behind signups. The goal’s to give real prices, not more buttons to click.
If you email info@switcheroo.co.uk, we’ll get your quote done properly so you can actually see what your options are. No fluff, no filler, just the damn comparison.
The Switcheroo Team
Trying to unsubscribe from their…
Trying to unsubscribe from their messages - I haven't succeeded. Sign up elsewhere, if I were you. Ofcom, if you read this, investigate them.
July 9, 2025
Unprompted review
Reply from Switcheroo
Hi there,
Oh no, the dreaded unsubscribe button that refuses to unsubscribe. That one is on us. It should work every time, no secret tricks.
If you send a quick email to info@switcheroo.co.uk, we will manually unsubscribe you faster than you can say "Ofcom investigation."
We promise we are not clinging onto your inbox for dear life. We will let go, scout's honour 😅
The Switcheroo Team
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Reply from Switcheroo
Hello Andy,
Thank you for your feedback! We’re really pleased to hear that you found the experience straightforward, rewarding, and easy to use.
We appreciate your support and are glad we could help!
Best regards,
The Switcheroo Team
Tracking of points is pretty useless
July 1, 2025
Unprompted review
Reply from Switcheroo
there,
Appreciate the feedback. The points tracking isn’t everyone’s cup of tea. Thanks for flagging it, though. It helps us see what needs more polish.
The Switcheroo Team
Reply from Switcheroo
Dear Customer,
Thank you! We’re so glad you had a great experience, really appreciate the kind words!
Best regards,
The Switcheroo Team
Quick phone call to discuss energy…
Quick phone call to discuss energy comparison
May 22, 2025
Unprompted review
Reply from Switcheroo
Dear Customer,
Thanks for the feedback! Sometimes all it takes is a quick call to get the ball rolling, we’re glad we could help with your energy comparison in no time.
Best regards,
The Switcheroo Team
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Honest and helpfull
May 29, 2025
Unprompted review
Reply from Switcheroo
Dear Customer,
Short, sweet, and exactly what we aim to be, honest and helpful every step of the way. Thanks so much for your kind words!
Best regards,
The Switcheroo Team
Highly recommend this so much savings…
Highly recommend this so much savings very happy
May 24, 2025
Unprompted review
Reply from Switcheroo
Dear Rachel,
Thank you so much for the glowing recommendation! We’re thrilled to hear you saved big and are feeling happy with the outcome, that’s exactly what we aim for.
Best regards,
The Switcheroo Team
idiots!
they are looking for quick hits with people who fit their expected profile! if you don't have a mobile, like us who only have a landline, you are not allowed to use their services - the idiots!
May 16, 2025
Unprompted review
Reply from Switcheroo
Oof, “idiots” might be a bit harsh, but we get where you’re coming from! Just to clear things up: you can absolutely use your landline. Mobile numbers help speed things up, but they’re not a requirement. If you’ve had trouble getting through without one, that’s on us, and we’ll make sure it’s easier going forward.
Appreciate the honest feedback, even when it comes with a sharp edge!
Best regards,
The Switcheroo Team
Good.......
May 13, 2025
Unprompted review
Reply from Switcheroo
Dear Mateusz,
Short and sweet, we’ll take that as a win! Thanks for the feedback, and we’re glad you had a good experience.
Best regards,
The Switcheroo Team
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Save yourself money with Switcheroo
Getting the best deals in minutes.Great comparison website.Savings and lots more.Thank you Switcheroo.
May 12, 2025
Unprompted review
Reply from Switcheroo
Dear Natalie,
Quick deals, real savings, and no hassle, that’s what we love to hear! Thanks so much for the kind words and for choosing Switcheroo.
Best regards,
The Switcheroo Team
Not just a comparison site
Links up with businesses to benefit the consumers
May 9, 2025
Unprompted review
Reply from Switcheroo
Dear Mofazul,
Thank you! We're glad you noticed, we’re more than just a comparison site. By working directly with businesses, we aim to bring better value and real benefits straight to you.
Best regards,
The Switcheroo Team
Not what I was looking for
This website didn't provide the service I was expecting.
May 9, 2025
Unprompted review
Reply from Switcheroo
Dear Dani,
We’re sorry to hear the experience didn’t meet your expectations. Just to set the record straight, we never send spam, and we don’t share your details with a bunch of third parties. Most people actually prefer a quick call so they can sort everything in one go without endless forms.
But we get that it’s not everyone’s style, and we appreciate the feedback.
Best regards,
The Switcheroo Team
Reply from Switcheroo
Dear John,
Short and sweet, and we’ll take it! Thanks for the kind words, we’re glad we could deliver speed and service that impressed.
Best regards,
The Switcheroo Team
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Reply from Switcheroo
Dear Customer,
You're very welcome, and thank you! We're thrilled you had a great experience.
Best regards,
The Switcheroo Team
Brilliant service
April 30, 2025
Unprompted review
Reply from Switcheroo
Dear Jeremy,
Short and sweet, and we love it! Thanks so much for the kind words, we’re thrilled you had a brilliant experience.
Best regards,
The Switcheroo Team
Why dont youunsubscribe listen when asked to…
Why dont you listen when asked to unsubscribe will neer use you not trustworthy
April 11, 2025
Unprompted review
Reply from Switcheroo
Dear Customer,
We're really sorry to hear this, when someone asks to unsubscribe, it absolutely should happen. If our system missed the memo, that’s on us, and we’ll get it sorted. Sometimes the tech can be a bit stubborn (like a toddler with WiFi), but our human team is always here to help if you drop us an email.
Appreciate the heads-up, and we’ll make sure your inbox gets its well-earned peace.
Best regards,
The Switcheroo Team
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