Swiveluk Reviews 

I feel that this site is a scam. If I could give 0 stars I would. I placed an order in May 2026, I have sent numerous messages via the contact us button, via email and their service portal but received no updates on my order, when it will be delivered and whether if it would be delivered, if I could change the delivery address. I've literally had NO response but they happily have my £1200. Do not order from here.

terrible customer service. Order place 14 Sept, enquired about delivery 21 Sept, 29th Sept now and they still haven't bothered to reply.

Great communication, next-day delivery and exactly what I was hoping for. The quality is excellent, and the solid walnut is beautifully finished. The hands are surprisingly flexible, but that doesn't take away from how pleased I am with it.
I'd love to see a larger version available in the future, but overall, I'm really happy with my purchase. A great experience from start to finish!

We bought dining chairs to go around our dining table. They’re absolutely beautiful. I was impressed by their friendly and efficient service as well. Would definitely recommend!

Order placed in March 2026. It's now September 2026, and I still don't have my chair. They don't reply to emails and don't seem to be able to explain, when we finally get them on the phone, why we are still waiting. Such a shame, because I previously ordered from this company and had a reasonable service, but this was many years ago. Things seem to be very different now.

Fantastic doing business with Swivel items purchased are exactly as described and great quality , delivery as scheduled with plenty notice of arrival , an absolute pleasure and will definitely be purchasing some more items , highly recommended

Fantastic quartz table from Swivel. Great communication throughout, bought online without visiting the showroom. Jamie was very supportive and shared pictures and videos of the options available. Also regularly updated during dispatch and delivery. Would highly recommend.

James at Swivel was extremely helpful when I contacted him for advice on furniture, he was really accommodating and the furniture is great. Really well made. Happy to recommend

If I could give ZERO stars I would, avoid this company, a a complete disgrace, bordering on a scam. We ordered an office chair in February 2026, we were informed it would be a long delivery (estimated time of around 12 weeks). 6 months later and we are yet to receive the item. Continual excuses from the company as to why the item is delayed, blaming shipping times but with no proof of tracking. We are about to take legal as the company cannot and should not be trading. Frustrating and appalling.

This is an appalling company who don't deliver. I can almost copy verbatim many other reviews here regarding endless waiting and no responses - still nothing arrived after 7 months. No replies to my communications (with some eventual "oh your emails went to the wrong folder" bullshit, until I get sent a link by the infamous James to a Chinese shipping website. Avoid this lot like the plague - they take you for idiots. No refund. Time for legal action.

We had a great experience with Swivel. Simon the owner is great to deal with - very communicative, helpful and patient throughout the process. Our Bellini sofas are absolutely lovely, and we are so pleased with them that we ordered more. They do take quite a long time to arrive, but they are definitely worth the wait. Highly recommended!

The furniture is high quality, well made, and looks better than the website. Delivery was on time and the items arrived well packaged. Very pleased with my purchase and would definitely recommend.

Ordered on the 25th of November, delivered on the 28th of May.

The products I purchased are well made, and were safely packed. However, had I appreciated the wait, I doubt I'd have bought them.

Post delivery Swivel did not send me a review email.

I ordered a multi-colour coat rack in March 2026....after 4 weeks i contacted Swivel by email and 10 days later i received a reply....i was told the item i had ordered was not in stock and would take up to 14 weeks for it to arrive.

Updated in August 2026: James did eventually reply to my emails and has since arranged for a full refund of my order. After the issues with not receiving emails - apparently they were going to a different account - the communication has been easier and the issue solved.

I waited over a year for a replacement chair to complete a £7,000 table and six-chair purchase, after one of the original chairs arrived in the wrong colour.

The correct chair did eventually arrive. James does what he says he will do, although it can take some time. He is dealing with suppliers in China, so delays are perhaps understandable when something goes wrong—and occasionally things do go wrong.

I’m giving 1 star, only because a 0-star option doesn’t exist.

According to James, 99% of customers don’t experience this. So if you’re not in the “lucky 1%,” this review may not apply to you — though I strongly suggest reading reviews carefully before ordering.
I placed my order on 31 Aug 2025 with an original delivery date of 2 Nov 2025, timed perfectly with the completion of my newly built, completely unfurnished flat. My sofa finally arrived on 5 Feb 2026 — 159 days after ordering and 95 days late — and only after relentless chasing and pressure on my part. At one point, James even asked me to contact the courier myself just to get delivery arranged.

Over the months, I was given a rotating list of explanations: a cyber attack on the website, US–China trade wars, tariffs, warehouse issues, courier problems, and the fact that James handles “over 200 orders a month.” Whatever the explanation, the responsibility sits squarely with Swivel. The complete lack of proactive communication made the experience draining, frustrating, and genuinely stressful.

The 1 star is solely because James arranged a temporary sofa, which I appreciated. However, being three months past the estimated delivery date without the actual product is not a problem a temporary fix meaningfully solves.

Then came delivery day — a nightmare in its own right. Despite receiving a confirmation email the day before with a delivery date and time window, the delivery wasn’t actually scheduled. Three hours after the window passed, I began chasing both the courier and James, only to be told later that day that no delivery had been arranged for that time specified in the email from the courier.

After escalating the issue all the way to the courier company’s director, a same-day delivery was eventually arranged — arriving six hours later than the confirmed time stated in the email received just the day before. This completely disrupted my workday and caused an enormous amount of unnecessary stress.

To be clear, this is NOT a reflection on the delivery drivers. The two drivers who arrived were genuinely lovely — friendly, professional, and the only bright spot in this entire process.

Bottom line:
If you need a sofa within any reasonable timeframe, avoid Swivel! If you’re comfortable waiting close to a year — while chasing, pressuring, and repeatedly rearranging your life — then proceed at your own risk. And that’s assuming you don’t end up in the “1%” of customers who go through this ordeal.

1 star, solely because a temporary solution was offered and I didn’t spend the Christmas holidays sitting on cardboard boxes — not because the ordering, communication, or delivery experience met even a basic acceptable standard.

If this is what the “1%” looks like, ask yourself whether you’re willing to take that risk before ordering.

Extremely disappointing customer service and delivery times. We placed an order in February 2025 for six chairs. I had to chase numerous times to understand when they might be delivered as we received no updates from Swivel. The chairs finally arrived in December 2025, but two were missing and they were not the custom height we had ordered and confirmed with James. I communicated this with James, who explained it may be the warehouse/factories fault. Unfortunately, I have then had no response from James with an update on the missing chairs or the incorrect order and how they might resolve the issue despite numerous emails being sent.

I rarely leave reviews. Unfortunately, our experience with Swivel UK was very stressful. From placing the order on Aug 25 it took until mid-December for the table to arrive, which wasn't even the correct finish. We had agreed, given the correct table hadn't been delivered to the store, we would accept a different finish, with a nominal discount.
Whenever I called, whatever I was told was going to happen, be it checking stock in the warehouse, an email being sent, everything took numerous phone calls and emails to happen. That said, I've left 2 stars and not 1 star, as the actual table is very good, but definitely not worth the 17 week wait, stress and aggravation. I'd rather we received the correct table, on time for the price we were happy to pay than have the 17 weeks of stress, the incorrect finish and a nominal reduction.
EDIT: James has been in contact with us, and gone through the timeline. We understand this is a small business, but it was a genuinely stressful experience, lots of chasing for information, and this is a valid review of our experience as a consumer.

0 stars. Abysmal service. Ordered a small clock over a month ago. Zero comms. Chased. Eventual response from James to say item might not be in stock and if so 5 month wait for delivery. Requested cancellation of order. Zero response. Zero refund. Multiple emails to James to ask for confirmation of order cancellation and refund. Zero reply. Avoid.

A total pleasure to deal with James and the Swivel UK team. The showroom in north London allows you to see, touch and test products before purchasing - rare for companies selling design classics. Comms and delivery were on point - and comes with flexibility to deliver to dates that suit you. Delivery team were also friendly and helpful. Our two Mario Bellini style sofas are excellent quality, comfortable and eye catching - couldn’t be happier with them. So no reservations in recommending Swivel U.K. - engage with confidence !