Spartan Sword arrived as promised , Absolute Bargain at price over other sellers . Had a Spartan Spear off this Company in the past for my 300 Spartan Collection etc again no problems , Item as desc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a replica sword for my partner’s birthday which arrived promptly and well packaged. The sword was really well made, but unfortunately someone else's had brought him the same present for hi... See more
100% an absolute scam, took my £124 and sent me an instance email receipt. Then refused to send me any further correspondence what so ever, no shipping info, no follow up email, ignored my emails, the... See more
Company replied
Worst company! Repeatedly lied about my order being dispatched. Ordered 2 items and only received the one. Repeatedly chased up my other item yet no response and being removed from chat function on th... See more
Company details
Information provided by various external sources
Swords Kingdom UK is the best store for shopping Replica Swords and Collectibles items in UK. We offer the most exceptional designs at competitive prices.
Contact info
Stevenage Road, E6 2AU, London, United Kingdom
- swordskingdom.co.uk
Breach of guidelines
Conan Atlantean Sword
My partner ordered me the Conan Atlantean sword for Christmas... they claim full tang and pictures look great... you get a rat tail/ half tang so firstly a total lie and technical illegal to falsely claim this... secondly blade has scratches all over it and pitting, string wrapped around handle literally came off first day from holding it twice for some photos..sheath has a split going through leather an stitching so will come apart. tbf my partner does not know swords.. and you get what you pay for.. cant buy swords for £100 and expect something decent... however they should not be falsely claiming full tang.... .. and definitely need to be doing their quality checks before shipping.. ( dont believe there generic " we cant find an order in this name rubbish response" that just shows even more that they dont take responsibility for their products we can show receipts and pictures to anyone that wants to get in touch... try the Knight shop if you want a good sword but be prepared to pay for it!
December 25, 2025
Unprompted review
DO NOT ORDER FROM!!!!!
DO NOT ORDER FROM!!!!!
Absolutely awful. I should have done a better investigation into this company before ordering. I've had no information or communication to my emails since placing an order. Everytime I contact I get "it's due in our sorting facility in X amount of days".
Still nothing at all. £90 gone. My fault for not researching... Be warned
December 24, 2025
Unprompted review
Reply from Swords Kingdom UK
We are very sorry to see your feedback, as it does not reflect what actually happened with your order.
Your order was placed on December 15, 2025, and it was shipped the very same day from our facility. According to the tracking information, the parcel was delivered within a few days, which means the shipping process was completed successfully and within the expected timeframe.
Throughout the process, our support team responded to your messages and provided updates whenever you contacted us. We always aim to keep our customers informed and ensure a smooth delivery experience.
It is unfortunate to see such feedback when the order was processed, shipped promptly, and delivered successfully. If there is any specific issue with the item or delivery, we would truly appreciate the opportunity to assist you. Please feel free to contact us again, and our team will be more than happy to help resolve any concerns.
Thank you.
Third consignment - very happy
This is my third consignment of swords from SwordskingdomUK. We use them for dance props. These were the bigger scimitar swords in the style of the Cas Hanwei. The swords are well made and come with sheaths and stands. They threw in a couple of extra sheaths for me too as I am a returning customer. There was a little issue with delivery - not their fault, DPD’s - and they stated in touch throughout and got it resolved. I have recommended them to several other dancers, who are all thrilled with their swords. I’m not sure if the bad ratings in here are real, but I am very happy with my purchase. Thanks.
December 5, 2025
Unprompted review
What a scam!
What a scam!! Avoid at all cost!!
I ordered a Sting sword for my son a month ago for his birthday. The day I placed the order was Tuesday. I received a response we'll ship the sword by Friday that week and tracking will be shared on Monday. Why the delay? No idea.
Anyway, I got in touch with this scamming bas***d and the response was The sword got returned for no reason and I was the one ment chase it earlier.
Long story short I just lost £60+ to a f**king scam. I'm raging
December 3, 2025
Unprompted review
Reply from Swords Kingdom UK
Dear Pintner
We take reviews like this very seriously and would like to address the claims made in your comment.
First of all, we strongly reject the allegation that our business is a scam. We can confirm that your order was successfully delivered via our courier partner Evri. Please find the verified tracking information below for full transparency:
Evri Tracking Number: H00MTA0085044085
According to the courier’s official tracking records, the parcel was delivered. This confirms that the order was fulfilled and that the item was not lost or withheld.
Regarding shipping timelines, delivery schedules are dependent on courier processing and logistics. While we always aim to dispatch orders promptly and keep customers informed, delays or returns during transit can occasionally occur due to courier-related reasons, which are unfortunately outside of our direct control. This does not indicate fraudulent activity.
We would also like to clarify that we never intend to shift responsibility onto customers unfairly. Our support team responds based on the information provided by the courier at the time and always aims to assist in resolving issues.
If there was any confusion or concern, we would have welcomed direct communication so the matter could be reviewed calmly and resolved appropriately. We remain available to assist and clarify any outstanding questions.
We stand by our service, our transparency, and the fact that this order was delivered successfully.
Kind regards,
Swordskingdom
Got - Jon Snow Lomgclaw
Right from the start, the customer service was excellent: From ensuring clarity and understanding my requirement to response and communication times - I couldn’t fault the service. They are the only UK suppliers of swords to the UK; the sword was wrapped with attention and care to ensure safe delivery! Fabulous!
November 28, 2025
Unprompted review
Late Delivery, Poor Customer Service and Poor Manners
I made a order from Nov 3rd and didn't arrive in time for my friend's birthday. Naturally left it and gave some time but it had been over two weeks and still no confirmation email or even the tracking. Had to chase this up and the information team has been helpful sure, my friend did get his package yesterday. However my initial email to the sales team was shockingly bad in terms of customer service. They refused to apologise, think by saying "I hope you are well" is the same as saying sorry or even addressing the issue. They use hostinger mail which is an ai assisted email service, but somehow still grammatically incorrect and even misspelt my name this time round.
My first two orders were fine, but this third one has caused problems they refuse to acknowledge or even compensate for. The craftsmanship can be good but, steer clear for the service unless you want to gamble your package getting to you now.
November 19, 2025
Unprompted review
Great item as described great…
Great item as described great communication just slow to post over two weeks to receive but would use them again.
November 2, 2025
First class item at a great price…
First class item at a great price delivery time spot on thanks
October 28, 2025
Surprisingly good experience!
I’ll be honest that I ordered before I read the other trust pilot reviews, and then when I read the reviews I was convinced I wasn’t going to receive the item I’d ordered and that I’d probably end up having to contact my bank to do a chargeback.
However, I’m very pleased to say that my concerns were unnecessary as the item arrived this morning, 13 days (8 business days) after ordering! I received an order confirmation email but nothing further so I had contacted the company via WhatsApp to obtain updates. In each instance, they replied promptly.
I’ve deducted one star as unfortunately the top of the shield is slightly bent out of shape. It’s not worth the hassle for me to send it back so I’ll heat it and bend it back into shape myself.
November 1, 2025
Ragnar Viking shield
Ordered a Ragnar Viking shield. When it arrived I was very disappointed that it does not match any of the description that are given on the website.
The item was not the stated 24 inch diameter, it was only 12 inches. It was most definitely not authentic. The image seemed to be scanned onto the shield and was blurry. There was no steel construction apart from a few non-descript items around the edge and I don't think MDF could be called a traditional or authentic wood for a Viking shield. It is clearly stated that this item was 'handmade to ensure quality and authenticity', I would have to disagree.
Apart from these issues, I paid over £63 for this item. I am very disappointed with the level of customer care and not receiving a response to my complaint.
October 14, 2025
Unprompted review
This is a scam website
This is a scam website, please don’t waste your time. I placed an order for a sword 7 days ago with the shipping address in Australia. They said there was an error on their website and asked me to send an extra $55, even though I had already paid $183 for the purchase. Two days later, I emailed them asking about my order, and then they told me to pay $40. I paid the $40 as well. They only reply to emails when they want to charge money. They told me that once I make the $40 payment, they would provide tracking, but even after that they didn’t. Yesterday, I contacted them on live chat through their website, but they are not responding at all.
September 19, 2025
Unprompted review
Reply from Swords Kingdom UK
We would like to clarify that the above review does not make sense. The order in question was from Australia and was supposed to be shipped via the UK. We explained everything to the customer in detail and have complete proof in the form of emails and live chat records.
During our live chat, we requested the customer to pay the international shipping charges. However, he insisted that we first send the product to him and that he would pay the international shipping charges only after receiving it. This is against our policy. Despite our clear explanation, he is now calling us a scam. In fact, we feel that his behavior is suspicious because when we offered him a full refund, he immediately declined and instead tried to negotiate on the price.
Furthermore, he did not place the order on swordskingdom.co.uk. We do not understand why he left a review on the UK website. Further the charges we are asking from the customer was for international Shipping Charges Our Shipping is free in UK and USA but outside of it international shipping is charges to customers we explained this to the customer & all the Australia shipments are shipped via transit and it nearly takes 12-14 days to get delivered normal shipping in UK or USA takes 7-10 working day to get delivered.
We have provided all necessary details and explanations to him through both email and live chat, and we have the proof of these conversations. It is unclear what satisfaction or sense of relief he hopes to gain by leaving a false review and attempting to damage the seller’s reputation when we have acted in full transparency.
In short, we explained everything to the customer in detail, have all the documented proof of our communication, and believe this review is completely unjustified.
must be a scam over 5 weeks no sword
ordered a sword five and half weeks ago i only ever received one email. i contacted the company 2 weeks ago who told me the first sword had to be sent back as it didn't meet the standards but a new one had been sent and i would receive tracking with in a few days. i never received anything still no sword at this point i want a refund
update now been nine weeks ive been promised a refund but lets see gutted
after 12 weeks had to get the bank to refund complete scam avoid at all costs
I ASSURE YOU NO REPLACEMENT SWORD WAS EVER DELIVERED TO ME YOU ARE WRONG
August 11, 2025
Unprompted review
Reply from Swords Kingdom UK
We’re sorry to hear about your frustration and the experience you’ve described — this is certainly not what we want for our customers.
To clarify, after the initial item did not meet our quality standards, a replacement was dispatched. According to our internal delivery confirmation, the replacement item was successfully delivered.
We understand how upsetting it can be when communication does not meet expectations, and we sincerely apologise for the inconvenience and confusion caused. This was not intentional.
please contact our support team directly with your order details and we will be happy to assist.
Total scam site dropshipping from other…
Total scam site dropshipping from other sword sellers at extortionate prices. Just find the actual UK based sword sellers and save money and hassle.
EDiT: Despite your very Trump like response I am very aware of your business. You are overcharging dropshipping rip offs
July 23, 2025
Unprompted review
Reply from Swords Kingdom UK
After thoroughly checking our records, we can confirm that there is no order placed under the name "James Hedge"—neither in our order database nor in our payment records. This appears to be a fake review intended to damage our reputation. We are unsure of the motivation behind this, but we take such actions seriously and are actively working to protect the integrity of our business and reviews.
AVOID AT ALL COSTS BELIEVE THE NEGATIVES
Contacting them via chat, said yes in stock, half hour later gets a WhatsApp message saying its out of stock but we have a cheaper version available, no I said, kept on and on, refund that's all I wanted!
July 23, 2025
Unprompted review
Reply from Swords Kingdom UK
We would like to clarify the situation regarding this order.
Yes, the customer did reach out to us via live chat, and at that time, the sword appeared to be in stock. However, by the time we received the order and double-checked our inventory, the item had gone out of stock. As soon as we realized this, we immediately contacted the customer via WhatsApp to inform them that the specific version they ordered—the curved blade—was no longer available.
We explained that we also have a straight blade version of the same sword in stock and offered it as an alternative. The customer declined and requested a refund, which we processed promptly.
Unfortunately, after receiving the refund, the customer called us scammers and used abusive language, despite the fact that we were transparent and proactive throughout the process. If we had any ill intent, we would not have reached out to inform him of the situation or processed the refund so quickly.
We want to make it clear that we’ve been operating since 2013—over a decade—and we have always prioritized customer satisfaction. We care deeply about our customers and their trust, and we do our best to deliver quality products and honest service.
a friendly reminder to thief..........
June 26, 2025
Unprompted review
Reply from Swords Kingdom UK
A Fake review from some Sick minded person. Have no idea how trust pilot approves these. It is truly a fake review possibly from any cheap competitor act to effect store reputation.
A straight up FRAUD
I submitted an order for two swords for around £200. 8 days later I still had heard nothing so I made contact and they then said I would need to pay another $50 (yes, in USD now) for 'overweight charge'.
Fine, I made the payment manual through wire transfer - and once again I got no reply.
I then made contact and they simply said they had not received the extra 50$, even I included a full receipt of the transaction with alle the details.
I kept on requesting an inquiry, but they made noe attempt to 'investigate', so I pretty much got straight up robbed by them. This was six months ago. I was going to let it go, but the feeling o being cheated is still haunting me. DO NOT TRUST THIS BUSINESS.
Update: The following sequence of events will now occur: 'Management' will now flood this page with fake 4/5 star reviews.
This is how they operate. It is two websites, apparently run by *Ahmed Mir and his manager (Suleman) from Sialkot, Pakistan.
This websites scam-con business model includes taking original payment through one entity and then requesting further payment made to another legal entity in a different country and using a different currency.
*See review from ex-employee who confirm it is a fraud.
January 15, 2025
Unprompted review
Reply from Swords Kingdom UK
Dear Buyer and Visitor!
Mr. Rune Tønder placed his order on 18th June 2025, and it was dispatched on 19th January 2025. On 22nd January 2025, the customer contacted us for an update, and we informed him that his order had been shipped and that we would share the tracking number shortly.
Unfortunately, the parcel was returned to us by the courier company due to being overweight. The courier company requested an additional $50 for shipping costs.
On 2nd February 2025, the customer emailed us, and we explained the situation regarding the additional shipping charge. We provided him with our bank details to make the payment. The customer agreed to pay the extra $50 and informed us that he had completed the transaction, mentioning that it would take 3 to 4 days to reflect in our account.
On 6th February 2025, the customer reached out again for an update. We informed him that we had not yet received the payment, even though he had shared the transaction receipt.
On 12th February 2025, the customer emailed us again requesting an update. By that time, we still had not received the payment on our end. Frustrated by the situation, the customer requested a full refund, and we agreed that if the payment did not arrive by 15th February 2025, we would issue a full refund.
After waiting through the weekend, and with no payment received, we issued a full refund to the customer. Which he receive smoothly from the same bank.
However, the customer then began requesting a refund for the additional $50, which we never received. He continued to contact us on 3rd March and 9th March 2025, demanding the $50. We clearly explained to him that we had never received this payment — if we had, there would have been no reason to delay shipping his order further.
On 22nd June 2025, customer left a negative review after nearly two and a half months, then customer emailed us again, this time demanding $150 — $50 which he claimed that he have paid, and an additional $100 as compensation. We checked 4 month worth of Bank statement to track buyers extra $50 but there is no transaction. We explain buyer many times to contact your bank or the service you used.
From 22nd June to 3rd July 2025, the customer continued to be extremely rude in his communications and insisted on receiving $150, an amount that was completely unreasonable and unsupported and never received.
In an effort to resolve the matter amicably and demonstrate goodwill, we agreed to cover the $50 from our own funds and kindly requested that he remove review and leave new review.
We want to clarify that we have not received any payment of $50 from Mr. Rune Tønder or from his company. We can provide our personal bank statements for the last 4 months as evidence, showing that no such transaction was received under his name.
Throughout this situation, we have acted in good faith, maintained clear and respectful communication, and done our utmost to resolve the matter fairly. We believe the negative review does not accurately represent the reality of this case or the level of service we provided.
We still explained buyer to remove feedback and talk respectfully and we will pay those $50 from our own company funds, because his $50 we never received.
Thank You - SwordsKingdom
What a bunch of con artists!
What a bunch of con artists!
I received a damaged Gimli axe to give to my son for his birthday. It was damaged. Photos sent as required, offered very small discount but a perfect axe is needed. Promised to send a replacement but I received nothing.
Over a month of unanswered messages so I left a bad review here. Suddenly they listen and say their usual high standards have not been met so they will refund, as long as I remove my review! Blackmail. A copy of their WhatsApp follows:
"We hope you're doing well.
To proceed with your refund request, we kindly ask you to first remove your review. Once the review is removed, please share your card or bank details with us. Kindly ensure that the name on the account matches the billing address used during the order.
As soon as we receive this information, we will process your refund promptly.
Thank you for your cooperation and understanding."
4 days later, after removing my review, the refund was received minus postage but a damaged axe was sent so the postage should be down to them. They aldobasked me return the damaged axe, i asked fir return postage. Still not received this so ive still got the axe.
Well, 2 star review, removed to get my refund, 1 star review put back up as the service is shocking.
June 24, 2025
Unprompted review
Reply from Swords Kingdom UK
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced due to receiving a damaged axe, which happened in the transit. We deeply regret the frustration this caused.
As soon as you reached out to us via WhatsApp Chat, our team responded immediately and remained available 24/7 to assist you. We offered a free replacement and even shared photos of the new axe for your approval, ensuring you had complete confidence before making a decision.
When you chose not to proceed with the free replacement and instead requested a refund, we completely respected your choice. We processed and issued a full refund promptly through our payment gateway, without any hesitation, on your request to refund amount to your other bank details, to resolve the matter to your satisfaction. We did not charged or deduct any from your payment. We have a proof of the refund. Full amount was refunded from our end.
Additionally, we kindly requested that you removed your initial negative feedback, and you agreed to do so. However, we noticed that your 2-star feedback is still active, and another 1-star review was posted afterward, which seems unrelated to the final resolution. As it currently stands, you have both the full refund and the original axe.
It seems you are the one who did not owner the words, we fulfilled as agreed. Please remove our reviews as discussed.
You mentioned we didn’t refund you fully please share screen shot and I will get it investigated and get it sorted. We have a proof that we processed a full refund. Please find below calculation.
Your order Value in total: £78.01
Discount coupon code 10%: -£7.80
Paid amount in total: £70.21 ( Which you paid us ) With FREE SHIPPING
Same amount £70.21 Pounds we refunded you in full and you also Have the AXE.
Since 2009, we have been dedicated to providing the highest level of service to all our customers. Our support team is always ready to assist via live chat, WhatsApp, and emails to ensure every customer has a positive experience.
Thank you for your understanding and for giving us the opportunity to make things right,
We are striving to provide best services and a quality product, with FREE SHIPPING WITHIN THE UK.
Thank You - SwordsKingdom
Order rambo first blood and first blood…
Order rambo first blood and first blood part two knifes 4 weeks later still not received anything proper jokers
June 5, 2025
Unprompted review
Reply from Swords Kingdom UK
We truly understand your frustration about not receiving the order.
Mr. Jonathan placed his order on 20th May 2025. It was initially scheduled for dispatch earlier, but during our strict quality control process, the item did not pass inspection. To ensure that our customers receive only the highest quality products, we sent it back for reproduction. As a result, the order was dispatched on 31st May 2025.
We kept Mr. Jonathan informed throughout the process. We spoke with him on live chat on 26th May 2025 to update him about the delay, and again on 1st June 2025, when he contacted us via live chat. At that time, we informed him that his order had been dispatched and that he would receive it within a week.
Unfortunately, DPD Courier lost the Parcel in transit. We immediately contacted DPD to resolve the issue to recover the parcel. However, despite our continuous follow-up, DPD only kept updating us that it would be delivered the next week, without any concrete resolution. Parcel is yet lost.
Mr. Jonathan reached out to us again via live chat on 9th June 2025, and we also updated him through Live Chat and Email. On 12th June 2025, we had another conversation via live chat, during which we explained the situation in detail and offered him two options: either to wait for the parcel or receive a full refund.
Mr. Jonathan, asked for a refund. Refund processed in timely manner, throughout this entire process, we provided Mr. Jonathan with timely updates in every conversation.
Please understand that we would never intentionally delay a customer’s parcel. We always strive to deliver orders promptly and maintain transparent communication when unexpected situations like this occur.
We sincerely apologize for the inconvenience caused and appreciate Mr. Jonathan’s understanding and patience during this unfortunate situation.
Thank You - SwordsKingdom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.