Swords Kingdom UK 

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Rated 5 out of 5 stars

Spartan Sword arrived as promised , Absolute Bargain at price over other sellers . Had a Spartan Spear off this Company in the past for my 300 Spartan Collection etc again no problems , Item as desc... See more

Rated 5 out of 5 stars

I purchased a replica sword for my partner’s birthday which arrived promptly and well packaged. The sword was really well made, but unfortunately someone else's had brought him the same present for hi... See more

Rated 1 out of 5 stars

100% an absolute scam, took my £124 and sent me an instance email receipt. Then refused to send me any further correspondence what so ever, no shipping info, no follow up email, ignored my emails, the... See more

Company replied

Rated 1 out of 5 stars

Worst company! Repeatedly lied about my order being dispatched. Ordered 2 items and only received the one. Repeatedly chased up my other item yet no response and being removed from chat function on th... See more

Company details

Information provided by various external sources

Swords Kingdom UK is the best store for shopping Replica Swords and Collectibles items in UK. We offer the most exceptional designs at competitive prices.


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(193)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Quality and Customer Service

I was looking for a Buster Sword from Final Fantasy for an up coming event.
I Found a Buster sword in black edition on this site. But i was hesitant about the quality and the service by reading mixed reviews as their prices are also very low.
Honestly i didn't want to drain my money.
I contacted the live chat. Ami was there to assist me. I asked a few questions about the product and Ami gave me every answer. The Buster was a little expensive for me so they gave me a 10% discount coupon.
They informed me about the VAT and that was not a problem for me.
After 3 days my order was dispatched in 3 days my Buster arrived in UK and took two days for the clearance process but swordskingdom kept me updated every time i contacted them through live chat about my order.
The Product is amazing. I am very happy to have it. Value of money 10/10.
In short i am a happy customer with their quality and service.
A few customers might have some issues as this happens but i am happy with the service.
Will buy again!

February 3, 2021
Unprompted review
Swords Kingdom UK logo

Reply from Swords Kingdom UK

Thank you so much for your kind Feedback we are Glad to see you Happy.

Rated 5 out of 5 stars

Timely error fix

I ordered a sword that arrived with a broken handle. Was able to contact the site--was advised to reach out myself to the carrier, but after doing this all was resolved and I received a replacement, which was in great condition, quickly afterward. And in time for the holiday!

December 23, 2020
Unprompted review
Swords Kingdom UK logo

Reply from Swords Kingdom UK

Thank you so much for your kind Feedback we are Glad to see you Happy.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Excellenet quality of the item bought and I will be ordering again. The item also arrived with 4 days which I thought was brilliant

December 3, 2020
Unprompted review
Swords Kingdom UK logo

Reply from Swords Kingdom UK

Thank you so much for your kind Feedback we are Glad to see you Happy.

Rated 5 out of 5 stars

Happy customer

Arrived in less then a week so very happy about that. I did have to paid a customs charge before DHL would deliver it, it would of been nice to know it was coming from another country but I’m definitely happy with the quality of the swords and shield. A packing mistake was made and the scabbards weren’t put in but I’m still happy as my refund was given back within the week. I would happily use swords kingdom uk again.

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

Happy with the quality

I ordered Cloud Buster Sword from Swordskingdom.
The quality of buster is satisfactory.
However i have to pay £16 VAT. But I'm happy with the quality.

October 22, 2020
Unprompted review
Rated 4 out of 5 stars

Hadhafang Arwen Sword Replica Dark…

Hadhafang Arwen Sword Replica Dark edition.
This sword is made in Pakistan and shipped by DHL. When I found out I was not a happy man. However after some on line chat with Ami whom runs the business in the UK I went ahead with my purchase which arrived in 8 days. The quality of the sword is good and I would use Swords Kingdom again. It seems many replica swords are manufactured in China and Pakistan.

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

Excellent Customer service, They keep me updated about my order, never missed my chat.
Quality was very good,
Received my order in 6 days.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality replicas

Good quality replicas, excellent customer service , received my order in five days , 18 Pounds VAT was nothing as compared to the quality and services

June 10, 2020
Unprompted review
Rated 1 out of 5 stars

I would be careful buying from here.

- ordered a Squall Gunblade.
- received an email to be told it's not in stock. After checking the website it STILL says it's in stock, so they've taken my money and not updated the stock.
- I said that's fine, can I exchange it for another sword?
- I received 1 sentence responses, no info and no resolution over 8 days of correspondence.
- requested a refund.
- got a screenshot as "proof" from a totally different date, customer, and amount.
- most likely wont see my money back, looking at the other reviews on here.
- all in all 100% feels like I've been scammed. Don't buy from here.

[EDIT] - They have refunded me but I won't be editing this as they're still taking money for items that aren't in stock and how unprofessional they've been.
[EDIT2] - It says they tried to get in contact and I didn't respond and on the contrary, I gave them info on what they could do to try and improve the experience and they didn't listen. Instead they're spending their time and energy trying to remove this review twice now.

May 21, 2020
Unprompted review
Rated 4 out of 5 stars

I bought a sword from Swords Kingdom

I bought a sword from Swords Kingdom. Superb price and very good quality.
Yes, it came from Pakistan, but honestly, the £18 import duty was nothing.
Amil at Swords Kingdom was brilliant, he kept me informed as to the progress of my order, provided me with tracking information and was a pleasure to talk to. We communicated predominantly through the web chat, but emails were informative and frequent. I would have no hesitation in ordering from them in future.

April 17, 2020
Unprompted review
Rated 1 out of 5 stars

Dangerous!!

Dangerous!!! Ordered with no mention they were shipping from Pakistan. Had duty fees and then item was seized by border force. Emails to sword kingdom ignored as no telephone number. Online chat useless. Messed about. Raising dispute with my bank as company ignoring me about refund. Need to report to trading standards

October 7, 2019
Unprompted review
Swords Kingdom UK logo

Reply from Swords Kingdom UK

Hope you are well. We would like to respond to the review.

This review is from a long time ago, and because of that, we are unable to locate all records related to this case. However, we would still like to clarify a few important points:
* As clearly stated in our shipping policy, our swords are dispatched from China or Pakistan, depending on stock availability and production. This is mentioned clearly in our website Policy’s.
* If there was any misunderstanding regarding shipment location, we regret the confusion.
Regarding this particular order, if anything went wrong during the process, we truly apologise for the inconvenience that customer faced. In this case, the loss was actually ours, as:
* The order was fully refunded to the customer, and
* The item was lost never returned

Despite this, we still processed the full refund to keep the customer satisfied. Our goal has always been to provide fair service and support.
Once again, we sincerely apologise if the customer had a negative experience. If there are any remaining concerns, we are still happy to resolve them professionally.

Thank You
SwordsKingdom

Rated 4 out of 5 stars

Import duty

Would of give 5* but they fail to mention that you have an import duty to pay upon delivery other than that am quite happy with the sword.

August 5, 2019
Unprompted review
Rated 1 out of 5 stars

- Bought Hadhafang

- Bought Hadhafang.
- Took 7 weeks to receive item.
- The markings on the hilt were faded and missing in portions.
- Had to remove a lot of excess glue from hilt.
- They neglect to tell you that item is shipped from India, so you have to pay an import fee to receive it in Europe.
- The blade itself looks good though, but the very faded markings mean that I will probably not display it anywhere in my house.

June 15, 2019
Unprompted review

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