Swyft Fiber Reviews 

73
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional installation teams, noting that technicians are remarkably helpful, highly efficient, and extremely thorough when setting up services in their homes. Many people also appreciate the fast, reliable connection speeds and the overall exceptional quality of the fiber network provided. However, some people mentioned experiencing frustrating communication delays and significant difficulties when trying to reach customer support for assistance with billing or account questions. A few reviewers also noted occasional service outages or unexpected connectivity drops that required multiple phone calls to technical teams in order to resolve the issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that technicians and... See more

Service

Clients share positive opinions on service, frequently praising prompt installation and professional... See more

Customer service

People report ambiguous experiences with customer service, as reviews are heavily divided. Some reviewers... See more

User experience

Users describe positive interactions with user experience, highlighting a five-star experience so far and a... See more

Website

Customers had ambiguous experiences with website features and service consistency. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good price for me which is $100 monthly and I did have trouble with it glitching and lagging and the service was going in and out but the head of the company wrote an apology and I was given a... See more

Company replied

Rated 5 out of 5 stars

From the very first interaction with Ethan, we felt heard and understood. Then, when Chad arrived, we knew we had made the correct decision. We know that all service providers ~ phones, TV, internet,... See more

Company replied

Rated 5 out of 5 stars

Mr. Perry was knowledgeable and efficient while installing our upgrade to fiber. He arrived 30 min early to appt & completed the task quickly. Our download speed was 5.9mb/s up to 117mb/s. Upload spee... See more

Company replied

Rated 5 out of 5 stars

We had Swyft wifi installed. The technician was very helpful in answering all of our questions. We aren't really tech savvy, so we have a lot to learn. But he explained the different aspects to each q... See more

Company replied


Company details

  1. Internet Service Provider

Written by the company

Swyft Fiber delivers reliable fiber internet service to communities across Louisiana, Arkansas, and Mississippi. We provide symmetrical high-speed internet with no data caps and no contracts, making fast, dependable connectivity accessible to the areas that need it most. Our fiber network is built to support everything from remote work and streaming to online learning and gaming. Experience the difference of true fiber internet with straightforward pricing, local customer service, and a commitment to connecting underserved communities. Join thousands of neighbors who've switched to Swyft Fiber for internet that just works.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(73)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

The technician was very professional.

I just wanted to share my experience with the technician. They were extremely professional, thorough in their work, and explained everything clearly. Their expertise and dedication to providing quality service were evident. Just wanted to commend them for their excellent work!

January 15, 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad the technician was professional and took the time to explain everything clearly. We'll make sure they know you appreciated their work.

Rated 5 out of 5 stars

Satisfactory Service

We had Swyft wifi installed. The technician was very helpful in answering all of our questions. We aren't really tech savvy, so we have a lot to learn. But he explained the different aspects to each question and made sure I understood his explanations.

January 14, 2026
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad the technician took the time to walk you through everything and answer your questions.

Rated 5 out of 5 stars

My experience was awesome Josh Holland…

My experience was awesome Josh Holland my installer/tech guy was amazing, kind, respectful, and very informative. Josh made the installation process easy breezy and answered any question I had. Yall better hold on to this young man because he is blessed!!
Sincerely,
Connie Brown

January 13, 2026
Unprompted review
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Reply from Swyft Fiber

Thanks for the review, Connie! We're glad Josh took good care of your installation, we'll make sure he knows you appreciated his work.

Rated 5 out of 5 stars

Another satisfied customer.

The two installers arrived with-in the early part of the four hour arrival time that I had been given. They wasted no time, were very knowledgeable of the installation process. I was very pleased with the patience and time that they took to answer my questions. It made me feel confident about choosing the Swyft Fiber Internet when he informed me that he uses the service at his own home.

January 12, 2026
Unprompted review
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Reply from Swyft Fiber

Thanks for the review! We're glad the installers were on time, knowledgeable, and took the time to answer all your questions.

Rated 1 out of 5 stars

Yeah. They are that bad!

It's been awhile since I've had the displeasure of dealing with a company this abysmal. Customer service should default to a local high school. Three consecutive months of messing up the payments, disconnecting us and they were 100% in the wrong.

January 7, 2026
Unprompted review
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Reply from Swyft Fiber

We need to look into what happened with your account. Please send the account owner's name and service address to customerrelations@swyftfiber.com so we can escalate this to leadership immediately.

Thanks for the feedback - it helps us improve.

Rated 5 out of 5 stars

The Swyft installer was professional and efficient!

The Swyft installer was very professional as well as personable. He was open to installing the router anywhere I wanted, worked quickly and walked me through setting the router app up on my phone. I have only had their service for an hour, but it appears that I can get more local tv stations and the picture seems to be better also. So far, I'm very pleased with Swyft!

January 6, 2026
Unprompted review
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Reply from Swyft Fiber

Thanks for the review! We're glad the installer took good care of you and the service is working well so far. Enjoy the improved picture quality!

Rated 5 out of 5 stars

Professional and friendly installers

Clancey and Leslie (our Swyft fiber installers) were timely, professional, quick, accommodating, and friendly.
You might consider requesting them by name. A job well done.

December 17, 2025
Unprompted review
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Reply from Swyft Fiber

Thanks for the review! We're glad Clancey and Leslie took good care of your installation. We'll make sure they know you appreciated their work.

Rated 5 out of 5 stars

The technician that came out today was…

The technician that came out today was amazing. Joshua did an awesome job he went above and beyond this is what Swift service is about. You guys should give him a raise. Thank you so much, Joshua Holland

December 15, 2025
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad Joshua took good care of your installation, we'll make sure he knows you appreciated his work.

Rated 5 out of 5 stars

Excellent installation service

Excellent installation service. Robby was efficient and very knowledgeable.

December 15, 2025
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! Welcome to Swyft Fiber, we're glad Robby provided a great installation experience.

Rated 5 out of 5 stars

Beyond Happy

First, the people who came and buried my line were so wonderful, kind and professional. Did a great job in a timely manner.
My installer, same. Super kind, extremely knowledgeable and very professional!
Now about the internet speed. Fantastic. I have used satellite before here at this residence. The difference is so beyond night and day. For the last few years I have used my phone as a hotspot to connect to my MacBook Pro. I would have to wave my phone around to pick up a connection. So at this moment I am beyond ecstatic!!!!😁

December 11, 2025
Unprompted review
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for the review! We're glad the install went smoothly and the team took good care of you. It sounds like the speed upgrade made a big difference. Enjoy the connection!

Rated 4 out of 5 stars

It's a good price for me which is $100…

It's a good price for me which is $100 monthly and I did have trouble with it glitching and lagging and the service was going in and out but the head of the company wrote an apology and I was given a $75 dollar credit which I still have on my account just in case (knock on wood) something happened with my vehicle or had a medical emergency, and expenses. I have had no trouble with the service since then and I don't ever have any problems with it in really bad weather or anything like that. So yeah, I have to recommend it to other people that live in rural areas like I do. It's not expensive and it's not a hassle to get up and running.

July 7, 2025
Swyft Fiber logo

Reply from Swyft Fiber

Thanks for taking the time to share this! We're glad we could make things right. That's exactly what we're aiming for, reliable internet that works when you need it.

We appreciate you recommending Swyft Fiber to others, it means a lot to our team.

Rated 5 out of 5 stars

It’s Working

So far we have enjoyed our quick and reliable internet. All has been what we were told to expect.

December 1, 2025
Swyft Fiber logo

Reply from Swyft Fiber

That's great to hear! We're glad everything's working as it should. Thanks for letting us know.

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