Ordered two dining chairs on Saturday evening. They were delivered on Tuesday. The driver helpfully brought them into the room and took the packaging away as advertised. The chairs are comfortable and... See more
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Reviews shaping this summary
Arrived in good time, drivers/ installers very courteous. The bottoms of the drawers had ‘slipped back’ and when pushed forward into the grooves, left a few gaps so hadn’t been cut straight, would h... See more
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Excellent service from time I ordered to actual delivery which was very reliable and efficient. The sofa looks great and colour is true to the free sample I requested. I would have given 5 stars exce... See more
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Very quick and easy process from ordering to delivery. Kept up to date with regular updates. Quick delivery of goods at times suitable to you, no long delivery times for items, eg 14 weeks etc, like y... See more
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Company details
About Swyft
Written by the company
At Swyft, we set out to change the way people buy and enjoy furniture. Tired of long lead times, awkward deliveries, and sofas that just won’t fit, we knew there had to be a better way. So we reimagined everything—from design to delivery—to make furniture that fits your life, not the other way around.
Our solution? Put a sofa in a box. Swyft pieces are delivered fast and largely flat-packed for easy access, with assembly in minutes with no tools. That means no more waiting weeks for delivery or struggling through narrow hallways and staircases.
But speed and convenience aren’t enough on their own. We care deeply about design, too. Swyft upholstered products are made with high-performance fabrics, durable materials, and a focus on comfort and longevity—because we believe furniture should be built to last.
Whether you're moving home, refreshing a room, or just ready for something better, Swyft is here to make furniture shopping smarter, faster, and a whole lot easier.
Welcome to the future of furniture.
Swyft - The future of furniture
Written by the company
- Furniture that fit into every home
- Looking for a sofa, bed or sofa bed? Our furniture is delivered in boxes, assembled by you in under 5 minutes.
Furniture, delivered to you, assembled in minutes.
We're confident this furniture is for you. We have a 100 day trial just to make sure.
At Swyft, we back every order with unbeatable guarantees for total peace of mind. Enjoy a 100-day free return policy, a 15-year frame guarantee, and stain-resistant, pet-friendly fabrics. Our furniture is built to last and designed for real life—delivered fast, assembled in minutes, and guaranteed to fit.
Shop with confidence, the Swyft way.
Contact info
London, United Kingdom
- 020 3488 4726
- support@swyfthome.com
- swyfthome.com
4.5
Excellent
5K reviews
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Severely disappointed in Swyft
Severely disappointed in Swyft. We purchased a sofa and ottoman (model 02) from them less than a year ago, since then we have required 3 repairs because the stitching just keeps coming apart.
I did a trust pilot review previously and gave them 2 stars and they said they’d be in touch, they haven’t been.
Their response times for service queries by emails are quite long and I’m now deeply regretting purchasing from this company.
I’d seriously recommend using a different one, as the quality of their sofas is evidently extremely poor
April 14, 2026
Unprompted review
Reply from Swyft
Hi Callum,
I’m very sorry to hear about the issues you’ve experienced with your order, and I also apologise for the delay in response regarding this.
Quality issues of this nature are rare, however in the event that they do occur, we always look to find a solution that best suits the customer wherever possible.
I’ve just reviewed your case and will be in touch shortly with some options for next steps and a suitable resolution.
We are keen to resolve this for you in a way that is fair and helps restore your confidence in both our brand and products.
Best wishes,
Jack @ Swyft
Great product, great service
Great product, great communication, great service. I would highly recommend and use again.
April 9, 2026
Reply from Swyft
Hi Robert,
Thank you so much for the lovely feedback!
We’re glad to hear you were happy with the product, communication, and service. Your recommendation really means a lot to us, and we’d be delighted to welcome you back anytime!
Best wishes,
Alexandria @ Swyft
Great choice, everything!
Great choice, price, delivery (2nd floor flat) and very helpful staff. We're busy relocating from a large house to a flat and Swyft have helped us all the way, thanks again.
April 13, 2026
Reply from Swyft
Hi Michael,
Thank you so much for your lovely review! We’re delighted to hear you were happy with the choice, pricing, delivery to your 2nd‑floor flat, and the support from our team.
Moving from a house to a flat is a big change, so we’re really pleased Swyft could make the process a little easier for you.
Thanks again for choosing us, and wishing you every happiness in your new home!
Best wishes,
Alexandria @ Swyft
Very quick and easy process from…
Very quick and easy process from ordering to delivery. Kept up to date with regular updates. Quick delivery of goods at times suitable to you, no long delivery times for items, eg 14 weeks etc, like you get from larger retailers. Good quality item. Purchased blind as no showroom near where I live. Ordered a 2 seater / double sofa bed which will only be used on occasions. The item fitted up some narrow, turning stairs into loft space which other sofa beds would not be able to
April 10, 2026
Reply from Swyft
Hi Dawn,
Thank you so much for such a detailed and thoughtful review! We’re delighted to hear everything went smoothly from ordering through to delivery, and that the regular updates and flexible delivery times made the process easy.
We’re so glad everything was quick and easy from order to delivery, and that your sofa bed fit perfectly up those tricky stairs.
Thank you again for choosing Swyft, and we hope you enjoy your sofa bed for many years to come!
Best wishes,
Alexandria @ Swyft
Swyft is my new favourite furniture…
Swyft is my new favourite furniture store.
My new chest of drawers is beautiful, I now want a 2nd one.
April 10, 2026
Reply from Swyft
Hi Vicky,
Thank you so much for the wonderful review! We’re glad to hear Swyft has become your new favorite furniture store.
Your new chest of drawers sounds like a winner, and we’d be delighted to help when you’re ready for the second one!
Best wishes,
Alexandria @ Swyft
2 of the 6 chairs have got a mark on…
2 of the 6 chairs have got a mark on them I am very dissatisfied
April 7, 2026
Reply from Swyft
Hi Louise,
I'm really sorry you're disappointed with your leather Dining chairs. As mentioned in the email thread with the team, this is a natural fabric and so there may be some variation in the shading and tone of the colour.
However, with that being said, we don't want you to be left feeling disappointed and so I'll reach out again to you to offer some solutions.
Best wishes,
Lauren @ Swyft
Lovely table 👍🏻
April 8, 2026
Reply from Swyft
Hi Amy,
Thank you so much! We’re really glad you like it.
Enjoy your lovely new table!
Best wishes,
Alexandria @ Swyft
Great experience
I spoke to Stephen Osbourne who was so lovely and helpful and sorted out my
Issue effortlessly.
April 8, 2026
Reply from Swyft
Hi Lisa,
Thank you so much for your lovely review! We’re delighted to hear that Steven was able to help you and resolve your issue so smoothly. He’ll really appreciate the kind words.
We’re glad we could make things easy for you, and thanks again for sharing your experience with us!
Best wishes,
Alexandria @ Swyft
Beautiful sofabed
There is a *lot* of cardboard for these big boxes, so I’d probably opt to pay the extra to have that taken away for me if I bought from Swyft again, as it took quite a while to break the boxes down.
Completely happy with this purchase, thank you!
April 9, 2026
Reply from Swyft
Hi Carol,
Thank you so much for your review! We really appreciate the honest feedback about the packaging, you’re absolutely right, there can be quite a bit of cardboard, and the removal option can definitely make things easier next time.
We’re delighted to hear you’re completely happy with your purchase though. Thank you again for choosing Swyft, and enjoy your new furniture!
Best wishes,
Alexandria @ Swyft
Really happy with the appearance and…
Really happy with the appearance and quality of the sofa bed
April 9, 2026
Reply from Swyft
Hi Siobhan,
We're really happy to hear that you are pleased with the sofa bed's appearance and quality!
Thank you for sharing your positive experience with us.
Best wishes,
Alexandria @ Swyft
Best customer service
I needed a change of delivery date due to a family emergency. Customer services responded very quickly and sorted it with the minimum of fuss. They were helpful and considerate. Best customer service I've known in today's world of ' we are experiencing a high volume of calls/ emails. Please wait for days!
Thank you for your prompt , efficient and kind response. It was great
April 11, 2026
Unprompted review
Reply from Swyft
Hi Sue,
Thank you so much for your kind and thoughtful review. We’re really glad our customer service team was able to support you quickly and sensitively during a difficult time. Making things easy and stress‑free when it matters most is incredibly important to us.
Thank you again for taking the time to share this, we really appreciate it!
Best wishes,
Alexandria @ Swyft
Absolutely 5 star service
Absolutely 5 star service. Ordered the sofa bed on Wednesday and it was delivered on Saturday. It arrived first thing, very courteous guys, they unwrapped it and took away the box. Couldn’t be any happier. Sofa is fantastic quality. Would highly recommend.
April 11, 2026
Reply from Swyft
Hi Tammy,
Thank you so much for your lovely review!
We’re glad to hear that your sofa bed arrived so quickly and that our delivery team made the experience smooth and hassle‑free. It’s great to know the quality has lived up to expectations and that you’re so happy with your purchase.
Thank you again for the recommendation, it really means a lot to us. Enjoy your new sofa bed!
Best wishes,
Alexandria @ Swyft
I was looking for a great sofa that…
I was looking for a great sofa that would look stylish and after looking around I made the decision to purchase the Swyft model 10 in green velvet. I received the sofa today and I could not be more happy with my choice. I absolutely love it, easy to assemble and arrived right on schedule. I highly recommend Swyft. 5 * +++
April 11, 2026
Reply from Swyft
Hi Stephen,
Thank you so much for such a wonderful review!
We’re absolutely delighted to hear how happy you are with your sofa. It’s great to know the sofa arrived on schedule, was easy to assemble, and most importantly, that you love how it looks and feels in your home.
Thank you for recommending Swyft and for taking the time to share your experience, it truly means a lot to our team. Enjoy your new sofa!
Best wishes,
Alexandria @ Swyft
Fantastic products and excellent…
Fantastic products and excellent customer service. We had an issue with our love seat they replaced it the next day at no extra cost. Mariana was so helpful. Very impressed. Would definitely use again!
April 8, 2026
Reply from Swyft
Hi Brian,
Thank you so much for such a lovely review! We’re glad to hear you’re enjoying our products and that our customer service made a positive difference.
Mariana will be delighted to hear your kind words, she’ll really appreciate the shout‑out!
Thank you again for your support, and we’d be delighted to welcome you back anytime.
Best wishes,
Alexandria @ Swyft
We love our chairs!
April 8, 2026
Reply from Swyft
Hi Joanne,
Thank you so much, we’re glad to hear you love your chairs!
If you ever need anything or have questions in the future, we’re always happy to help. Enjoy!
Best wishes,
Alexandria @ Swyft
Reply from Swyft
Hi Dawn,
We're happy to hear that you had a great experience with our product and service. Thank you for your positive feedback; we appreciate it!
Best regards,
Thabani @ Swyft
The chair is stunning your delivery was not
The chair is stunning, it's perfect. Great colour and a great price. Unfortunately I had to take a day off work that cost me a great deal of money and it didn't get delivered, making a really good price a very expensive one.
April 11, 2026
Reply from Swyft
Hi Andrew,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you love the chair and that it met your expectations in terms of design, colour, and value. However, I’m genuinely sorry for the inconvenience and cost caused by the missed delivery, especially having taken time off work. We completely understand how frustrating that must have been, and this is certainly not the experience we aim to provide.
Please rest assured that a manager is already in touch with you to help resolve the situation and ensure this is addressed properly.
We appreciate you bringing this to our attention and thank you for your patience while we work to put things right.
Best regards,
Thabani @ Swyft
Lamp arrived incomplete, multiple missing parts
I ordered a lamp from Swyft. First, the delivery courier was rude, complaining that the delivery was a waste of time because he got lost on the way.
Next, I unpack the box and multiple key parts of the lamp (screws and connecting poles) are missing. I can't build it.
I contact customer support, and am told that the missing parts are out of stock. The lamp is now out of stock too, so I cannot get a replacement; I have to return the whole thing.
Now I have been told it will take up to 7 working days to get a refund... on the product I never fully received.
2 stars because the lamp would have looked great if it could actually be assembled.
I will not be ordering from Swyft again, this has been such a headache of an experience.
April 8, 2026
Unprompted review
Reply from Swyft
Hi Sarah,
Thank you for your feedback.
I’m really sorry to hear about the difficulties you’ve experienced, from the delivery to the missing parts and the inconvenience around the return and refund. This is not the level of service we strive to provide.
One of our managers will be in touch with you shortly to discuss this further and work toward resolving the matter for you.
We appreciate you raising this with us and apologise again for the frustration caused.
Best regards,
Thabani @ Swyft
Product great and so pleased easy to…
Product great and so pleased easy to put together.
April 7, 2026
Reply from Swyft
Hi Ascot,
Thank you for your feedback!
We’re so pleased to hear that you’re happy with the product and found it easy to put together. We hope you enjoy it for many years to come, and thank you for choosing Swyft
Best regards,
Thabani @ Swyft
Super comfy and worth every penny
I ordered this after some heavy research, for something that could replace my two-seater that gave me neck and back pain.
Funnily enough, this is the same size and a three-seater.
Modular means of I ever move again, no more having to pay someone to pivot.
The comfort is out of this world.
Looks great.
Hopefully last me a lifetime.
Service was excellent.
Paid for the white glove and removal service. The guys were excellent too.
Extremely happy with everything. Highly recommend
April 9, 2026
Reply from Swyft
Hi Alexander,
Thank you so much for taking the time to leave such a thoughtful review.
We’re delighted to hear that your sofa has made such a positive difference to your comfort, especially knowing it’s helped with your neck and back and replaced your previous two‑seater so successfully.
It’s great to hear that the modular design, comfort, and look all hit the mark for you, both now and for the future.
We’re also really pleased that you had a great experience with our white glove delivery and removal service. I’ll be sure to pass your kind words on to the delivery team, they’ll really appreciate it.
Thank you again for choosing Swyft and for your recommendation. We hope you enjoy your sofa for many years to come.
Best regards,
Thabani @ Swyft
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