Sybotanica Reviews 

5,011
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super soddisfatta del mio acquisto! Ho ordinato diversi substrati (sia il mix classico per aroidi che quelli minerali per il passaggio alla semi-idroponica) e la qualità è davvero eccellente. I sac... See more

Rated 5 out of 5 stars

Products are really great, and the website is also very informative and helpful. Support team is very responsive, they resolve an issue with my order within hours.

Rated 5 out of 5 stars

Everything went perfectly. The shipment was super fast, and the products are amazing. The moss is easy to use and gives great support to monsteras. The plant food for tropical plants is also amazi... See more

Company details

  1. Dirt Supplier
  2. e-Commerce Service
  3. Interior Plant Service
  4. Wholesale Plant Nursery

Written by the company

About Sybotanica ---Mission: Making Plants Happy. ---- Vision: Every plant lover knows what their plant needs. --- At Sybotanica, we help plant lovers in Europe make their houseplants happy! Yours too! --- We do that with 3 Unique things: 1. Our homemade, perfectly adapted SYBASoil for your specific plant! 2. The most complete and easy selection tool that matches plants with their best potting soil! 3. A people- & environment-conscious production method good for people and nature! Plants happy, people happy, us happy!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,011)

3,671 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place for plant lovers

I recently discovered the website of Sybotanica and I am really impressed. The site is clean, modern, and very easy to navigate. It is simple to find the right soil and plant care products, and the descriptions are clear and helpful for both beginners and experienced plant lovers. The overall design makes the shopping experience smooth and enjoyable. I would definitely recommend this website to anyone who wants high quality products for their plants. 🌿

March 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazed

First time I have tried Sybotonica in ordering anything the soil I ordered was perfect for replanting my green plants and it was everything it said online. The packaging was excellent and it arrived on time and in perfect condition. I Will definitely be using this online store again, trustworthy from start to finish. Recommend to anyone that needs a first class service.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the products

I absolutely love the products, it was exactly what I thought it would be. Delivery went great as well, very fast and both me and my friend were very pleased.

We had a little problem with one product that was missing from the box, but customer service also proved to be great, problem was solved within 24 hours and the product will be here in less than a week.

Very happy with everything, I will be coming back! ☺️

March 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I recommend Sybotanica

I recommend Sybotanica. I had a very pleasant first experience with them. They were correct, and the order arrived exactly within the estimated time, without delays. The prices seemed very good to me for the quality they offer. The correct relationship between price and quality, plus the seriousness of delivery, makes me come back with confidence.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

High-quality products and fast shipping.

I really enjoy ordering from this website. The shipping is very fast and the products are of the highest quality. Since I started using Sybotanica products, my plants finally look beautiful, as if they have been given a second life 🩷

Recently I was also pleasantly surprised by a gift I received from the company 🙂 I highly recommend it 😊

February 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nice design of self watering pots

I ordered several types of self watering pots to experiment and find out in which one my plants, especially alocasia's, will do fine. I hope all the pots do meet my expectations. I will soon order again, it's a nice webshop with good prices, promotions and free surprises! And a very up to date shop with great products for all plants! I ordered some types of soil before and I recommend these too.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible service and very unfriendly…

I placed an online order with this company, and the order confirmation clearly listed a “Mystery Gift” with a quantity of 1 as part of the order contents.

The item was not delivered.

Instead, the company unilaterally issued a €5 gift card and later stated that the gift card constitutes the Mystery Gift. I explicitly informed them in writing that I do not agree to this replacement and requested delivery of the originally confirmed item.

Despite my clear refusal, the company maintained that the voucher fulfils the contract and subsequently stopped responding to my emails.

There is a clear discrepancy between the confirmed order content and the company’s actual performance.

As the matter remained unresolved, I have submitted a formal complaint to the Dutch consumer authority (ACM) in order to protect my consumer rights.

I recommend future customers carefully review order confirmations and keep written communication records.

February 24, 2026
Unprompted review
Sybotanica logo

Reply from Sybotanica

Hi Dmitry,

Thank you for your review. I am sorry to hear that you are not satisfied with our support team. I have seen your email correspondence and regret that you were not satisfied with the solution.

If you have any further questions, please feel free to email us.

Femke van Sybotanica

Rated 5 out of 5 stars

Excellent Customer Service & High-Quality Sphagnum Moss

I placed an order, but unfortunately something seemed to go wrong with the shipping. So I contacted customer service, and they handled the situation amazingly well. They took care of everything quickly and resolved the issue very quickly.
The item I ordered arrived in perfect condition, and I’m very happy with it. I can highly recommend the sphagnum moss – great quality and my plants grow great in it.

February 17, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Detailed information for soil

I liked the variety of soils offered. They explain what kind of plants need which type of soil. Also, a great feature of uploading the plants photo and getting the name of the plant and type of soil suitable for the same.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality soil, my plants love it!

I bought this soil for my plants and I’m honestly very happy with it. The quality is excellent it’s light, well-draining, and rich. My plants adapted very quickly and started looking healthier within days.
I noticed stronger leaves, better growth, and overall they seem much happier. The soil has a good texture and doesn’t stay overly wet, which is very important for root health.
I would definitely recommend it to anyone looking for good quality soil. Great product!

February 20, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The Perfect Experience for Quality-Focused Buyers

I recently ordered from Sybotanica, and I couldn’t be happier with the experience. The delivery was incredibly fast ( just 2–3 days) which really impressed me.

The quality of the products is absolutely on point. Everything feels premium, from the perfect packaging to how easy it is to open. The weight and overall presentation are spot on, showing real attention to detail.

What I also really appreciate is the wide range of products available. It’s clear that they cater to people who are looking for specific, high-quality supplements, not just generic options. You can tell a lot of care goes into both the sourcing and the final product.

Highly recommended for anyone who values speed, quality, and a thoughtfully curated product range!

February 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look