Sydney Tools Reviews 295

Buy your tools somewhere else, this place sucks. I've been in twice to pick up a Makita sander that failed after ~10 hours of use. Both times I've been notified I can pick it up it had the same issues. It's been over 2 months since I initially returned it and they really don't want to replace it, or actually repair the thing properly.

I went into silverwater and Damian helped me. Very efficient and great with knowledge on the products, can recommend Damian every time.

Stay away from this store. They don't abide by their returns policy. Even if you return goods unopened, with receipt within the 14 days, the CEO will refuse to refund you just because. Doesn't matter if you contact their store, call centre or head office...they are all the same. Buyer Beware!!!!

Over 2 weeks and still have not sent, they keep beating around the bush in emails. Fair trading next for me, I will never order from them again.

Was smooth going throughout my purchase experince, not only did i get my item cheaper than other stores but it was delivered in 3 days. Amazingly satisfying.

Very happy with the outstanding professional service and knowledge that the guys at Wollongong Sydney Tools store provide to their customers.very happy and can’t recommend them enough.10/10.

Expensive power tool arrived damaged and incomplete. Customer service comprises of one incompetent bot (Angelica Ibrahim) that has pre worded phrases at the ready to reply to any issues raised and then completely forgets what she stated and starts the process all over again. If you raise a PayPal dispute, they will refuse to rectify your issue until you cancel the PayPal dispute. Whatever you do, DO NOT cancel the PayPal dispute and remember to escalate it to a claim immediately. As the saying goes, “A poor man pays twice” summarises this hack of a business.

Ordered item online that was paid for and invoiced overnight. No status or delivery updates were provided for more than 3 weeks. Then told the item was out of stock (it was in stock 3 weeks ago when I ordered!). I’ve tried to support local business, but just ended up ordering on Amazon and got the item delivered cheaper the next day. So sad. Avoid Sydney Tools and just go somewhere that cares…

Everyone, I went to the Sunshine Sydney Tools store today and Daniel offered to assist. I was looking for a replacement Ego Whipper Snipper and Daniel spent time with me to explain the different option packages and enquired about my preferences and needs. The end result was I bought a larger blend of tools, selected the best package for me and Daniel soundly explained options and what I would need. In stores like this where I am out of my depth, I really require professional impartial guidance and Daniel excelled. Very impressed with the outcome and the welcoming style and depth of knowledge.

Bought an item as a gift but hubby does not want it. and they do not want to refund. Only exchanges are possible. Wrote to them and it took more than 3 month to get the final decision that they cannot give a refund.

Nothing but a pathetic store to deal with, have absolutely no accountability for there products they sell whetherthey are faulty or not, they sell infierer products to tradesmen which are not trade quality at all.
They sell dodgey products and do nothing but rip custumers off by never refunding for broken products as they just pass the buck.
This company should stay in Sydney and never be allowed to operate in Queensland. Go back to being the rip off dogs you are
My advice to people is to boycott this store and never buy anything from this company and deal with Trade tools or Total Tools or even Bunnings as they are so much more reliable and better quality and service without being rude or pathetic with accountability for the service or products sold.
DO NOT DEAL WITH SYDNEY TOOLS AS THEY AS A RORT AND UNLESS TO DEAL WITH.

Disappointing Experience: Unfulfilled Promises and Unfriendly Service

Rating: 0/5 stars

I recently had a frustrating encounter with Sydney Tools Botany that left me deeply dissatisfied with both their service and their products.

After checking the stock availability of a $2000 tool on their website, I eagerly made the trip to their store to make the purchase. Upon arrival, the staff were initially friendly and polite, but the positive experience soon soured. Despite their assurances of stock availability, we were unable to locate the item on the shelves after multiple attempts. Eventually, I reluctantly settled for a cheaper model priced at $500, only to find it in a damaged package.

Assured by the staff that any issues would be promptly addressed with a no-questions-asked return policy, I agreed to the purchase and traveled two hours away from Auckland to use the tool. Unfortunately, it failed to perform the job satisfactorily.

Returning to the store the next day with the faulty tool, I encountered a stark contrast in the staff's demeanor. Instead of the previously friendly and accommodating attitude, I was met with unfriendly and uncooperative behavior. They refused to acknowledge the tool's faultiness and insisted it be sent to the manufacturer for investigation.

This entire experience felt like a waste of time and money. Sydney Tools not only failed to deliver on their promises of stock availability and customer service but also displayed a lack of accountability for the faulty product they sold. I left feeling deceived and frustrated, vowing never to purchase any tools from them again.

Overall, I would caution anyone considering shopping at Sydney Tools to beware of their unreliable stock information, unfulfilled promises, and dismissive customer service.

On the 05/04/24 I ordered and paid for an item. It was a non - stocked item so I was to allow 14 business days for delivery.
On the 01/05/24 I contacted Sydney Tools in regard to cancelling the order as it was taking too long. I was told they were unable to do this and that was reflected on their terms and conditions.
On the 02/05/24 I was informed by a staff member that the item was "estimated for delivery to them" by the start of June.
$1250.00 and no tool for 2 months.......

Not a care in the world is given by this company. I have had issues in the past with them.
I have had them promote giveaways and never came through with them once I had made the purchases.

They are eliminating smaller competition and providing an even smaller service.

Sydney Tools sell poor quality Lincoln air compressors then try to make life hell when you ask for a refund. I had to go through a 45 minute battle, which ended in them testing the air compressor with a decibel meter, and seeing that it pumps out 81 dB compared to their advertised 61 dB!

I would avoid the Sydney Tools like the plague. There seems to be rot in that organisation that starts with a shocking attitude in the staff members and goes all the way up to head office.

This was my experience with them ….

I bought a Lincoln LCS50 "Silent" air compressor which Sydney Tools says runs at 61dB

I visited the store on a Thursday night, there were 3 staff members and zero customers. The staff were all behind the counter chit chatting. They treated my arrival like an inconvenience, the staff had a really poor attitude.

A staff member called Corey, who had the worst attitude of the lot, tries to sell me a more expensive Chicago Air compressor, but I explain I don’t have the budget. I find the Lincoln and it has great sound specs listed on their website, 61 decibels! I know I’m buying a budget end product but I think to myself, well I’m dealing with a reputable company, so surely I can trust their advertised specs and they will do the right thing if I need a refund right? No, that turned out to be very wrong.

Corey demonstrated the Lincoln compressor, and it sounded really quiet, so I agreed to buy it. What I did not realise, is that he only showed me the compressor building up to 1 bar.

I took the compressor home, and filled it to 8 bar. As the pressure built, the sound became REALLY loud, then when it shuts off it makes a piecing TWANG sound.

So I take it back in store the next day expecting an easy refund, like I would get at Bunnings or any other store. But oh no, I was in for a 45 minute battle.

Firstly, the staff say that the really loud TWANG sound is normal, and the 61 decibel promise is just the refilling part, not the cut off at the end. I think to myself, that sounds untrue, so I ask to hear a Chicago Air. They wheel out a Chicago Air and demonstrate a refill. And yes, it does make a sound at the end of the refill, but it is NOWHERE NEAR as loud as the Lincoln TWANG. Nevertheless, they argue that the Lincoln TWANG is OK, even though we can all hear it is way louder than the Chicago air.

Corey then tries to fob me off saying I can return the unit for store credit, but I stuck to my guns and said no, this thing promises to be 61 dB and it is clearly not, even if we ignore the TWANG. Then a staff member gets onto the phone to their area manager, then another call to some guy called Roy from the warranty team.

At the instruction of the warranty team, they get another Lincoln LCS50 air compressor from their stock and test the sound. And it sounds just a loud as the one I bought when the pressure builds up. And it has the same ear piecing TWANG at the end of the refill cycle.

I’m thinking to myself, OK, I’ll get my refund and I can be on my way. But oh no, that was not enough! Roy from warranty team demands that the staff get a decibel meter to prove that the refill sound is over 61dB.

By this stage the staff appear to be getting annoyed with Roy from the warranty team. We are all wasting precious time. They futz around trying to find a decibel meter, but can’t find one, so they use a phone app. They measure the air compressor and it is 81 bloody decibels!! 20 decibels more than the advertised 61!

Roy from warranty team is finally beaten, so he gives the OK for the refund. But it’s still not over yet, I have to wait another 10 minutes as they go through some convoluted process of emails and approvals to issue the refund!!

It was clear to me that they were just giving me the run around, expecting me to fold. And the thing is, the air compressor was obviously much louder than the advertised 61 dB. What a shocking company, avoid AVOID!

On 19 Mar 2024 I placed an order for an energy storage product from their website. The order status was not updated for nearly a month. When I contacted them on 12 Apr, I learned they were informed of product EOL by their vendor on 20 Mar but they never contacted me. When I requested for a refund, they wanted me to take something else instead. On 15 Apr, I called them about the refund again. This was definitely the most rude customer service I have ever experienced in my life. No doubt, my request for refund was bluntly refused again. I said I would have to escalate this issue on PayPal. The customer service lady contemptuously said "That's fine. I don't care.". She definitely hates her job and the company. I've submitted a compliant on ACCC. This business should be brought down.

Went and bought a pressure washer. They got it off. The shelf was not even in the box. Then the next day I went to a job and no part for the pressure. Washer had to go all the way back and get my money back. That's the second time it's happened to me. Will not be shopping there again

Disgraceful customer service

My rating of Sydney Tools is -10 They are the worst!
They ( Windsor Gardens branch) refused to give me a $30 refund in cash (since I paid cash) and when the credit didn't appear in my account I rang on the next three consecutive days to find out why. I was told they would look into it and call back but they didn't Finally on the 5th day after having to chase them up again they relented and told me the refund would be put through next Monday as their office only issue refunds twice a week!! As yet I have not received a refund for the item Ive returned

Terrible customer service. They advertise stuff in their catalogues with no intention of supplying them. Ordered something in late December and was told deliver mid January. Got every BS excuse under the sun each week as to why it hadn’t shown and after 7 weeks get offered a refund when all I wanted was what I ordered.
Left phone msgs for manager to contact me to try and get something sorted never received a call back. Also tried emailing their customer service team for nill reply.
Decided to do a little digging prior to going and getting my money back after nearly 2 months to find that what I ordered was in stock a measly 4hrs down the road at Townsville, Not one of the team in cairns had made any attempts to contact them or try to get what I ordered in transferred between stores they were more than happy to just keep telling me “it will be here next week”
Nice work Sydney tools
Won’t be buying anything from you ever again