Sylvian Grant Reviews 1,073

Such a great company with excellent customer service and products.

Prompt reply and unconditional resolution!

After emailing about broken bracelet over ten times, they initially ignored me, then subsequently flagged my review as defamatory. Trustpilot reviewed it, and upheld my review. Finally, helpful Helen did the right thing and replaced my bracelet for me and made a kind offer of an item of my choice for free. I accepted this, so they have made it right. Thank you.

Update--After several days the company responded to my return request and offered my choice of resolutions, which were acceptable. Would suggest they respond to emails in a more timely manner, since all returns must start with them emailing back. Not responding for several days is not great customer service.

Ordered a silver necklace. Got Gold instead of silver. Attempted to contact Sylian Grant through phone number. Straight to voice message. Left 3 voice messages. No Response. Emailed the one given, info@sylviangrant. The website states a response within 24 hrs. Been 3 days, no response.
Edit: I'll wait for the product to arrive.
Edit: It has been done

I recently purchased a beautiful bracelet and a few weeks later it broke. I immediately contacted customer service and Melody reached out to me less than 24 hours. She was so helpful and had a new bracelet shipped out that day. Excellent customer service.

Great service, I forgot a discount code for 20% off, was annoyed with myself for an easy mistake losing me $25. Emailed customer service expecting either no response of a "Sorry but thats on you" but was pleasantly surprised. Customer service, Melody in particular was great! Fast response time and immediately agreed to refund me the difference in price. So stoked and very thankful. Excited to see my items when they arrive. Thanks a ton

Great company to work with! I had a bracelet accidentally break and they replaced and shipped a new one free of charge. Very good quality - highly recommend! Will continue to buy additional pieces.

My bracelet broke and Customer service responded immediately and sent me a new one. Very helpful!!

Horrible! I got the email that my order was shipped days ago (March 16th) and I never saw any updates on USPS Website. Today, March 25, I checked the Sylvian Grant website and it still shows “preparing for shipping”. Their customer support is awful, I sent a few emails and they only replied to one saying “let’s wait a few days”???! Horrible experience.

The chain broke when I was removing the protective cover on the pendant. I emailed customer service, and received a prompt reply saying they were sending a replacement. I’m a happy customer!

The customer service was extremely quick and efficient. They provided me with multiple options when I wanted to return and product and a discount code for future use!

I ordered the tennis bracelet & necklace set & it is absolutely beautiful. However the bracelet broke which was an unpleasant surprise. However I contacted customer service & they immediately responded and sent me a new one. I have ordered the bracelet stack & have been wearing it everyday & love it. After the wonderful customer service & how lovely all their products are I am a huge fan of this company!

Fast reply, very kind answer and all around easiness. Absolutely love all the jewelry.

I am bowled over by the customer experience I have received this week (23 Mar 2026) … I purchased a gorgeous, sparkly , tennis bracelet. The quality is fab and it looks amazing. Not too OTT just right. I have received many compliments.

The customer service has been above and beyond with my expectations blown out of the water !

As soon as I can I’ll be buying another piece from them. I know the quality will be great but I’ll also have a feel good feeling knowing I’m purchasing from a wonderful company. Xx

I find it very refreshing to deal with a company that has its customers requirements and needs at its core.
Sylvia Grant promptly responded to my situation and offered a replacement or refund straight away without me having to challenge them at all.
They clearly value their customers - thank you

Excellent customer support!

Very satisfied with my purchase of earrings from this company. The quality and price were excellent. Also, excellent customer service. Would highly recommend purchasing from them.

I ordered a chain with a cross that we gave as a Confirmation present. It is beautiful but sadly the chain broke a few days after gifting it. I reached out to the company and the costumer service was amazing apologized for the problem and sent a brand new instantly. My friend’s son was super excited to have his chain and cross again and it’s been a couple of weeks now and it looks great and we’ve had no problem at all! Beautiful jewelry and great customer service! Will definitely buy again from them.