Awful, AWFUL company with disgusting customer service. Hands down the worst people I've ever had to deal with. It's like they're genuinely trying to wind you up whilst they pass you from department to... See more
Company replied
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Absolutely awful customer service, i've used their contact form on their website twice, weeks apart, i've emailed them multiple times, still no response.
Company replied
I have lost my travel master card. Customer service helped with the transfer of remaining days from lost card onto a new card, explained app features and guided through sync process. Yes, it took a... See more
Company replied
No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have... See more
Company replied
Company details
Written by the company
TravelMaster is a multi-operator ticketing company providing tickets which allow travel on any bus, any tram, any train, anywhere in South Yorkshire. TravelMaster's products include the CityBus, CityWide, BConnect, DConnect, RConnect, SYConnect and SYConnect+. Discounts are available for passengers aged 18-22 with the 18-22 Discount Card. TravelMaster is independent of any single operator and are not part of any public sector body.
Contact info
11 Broad Street West, S1 2BQ, Sheffield, United Kingdom
- 0800 952 0002
- enquiries@sytravelmaster.com
- sytravelmaster.com
2.1
Poor
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Stephen was so helpful in every way he…
Stephen was so helpful in every way he explained everything well made sure we got the right things and was very prompt
May 17, 2023
Unprompted review
Reply from TravelMaster
Hi Margaret, Thanks for the lovely review. We'll let Stephen know you mentioned him.
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Had a problem with an Annual City Wide…
Had a problem with an Annual City Wide purchase.
Reported same.
Within 24 hours had received a call back from the team; a solution to the problem and customer service which was 100% over and above expectations.
Well done and a special thank you to Steven.
May 11, 2023
Unprompted review
Reply from TravelMaster
Hi Irene, thank you for taking the time to leave a review. We're glad we could get your issue fixed. Any problems in the future please get in touch.
Stephen
Travel card application query
Responded to my query within the hour and gave dates as reference advising to contact again if not received in 7 days.
April 27, 2023
Unprompted review
Reply from TravelMaster
Glad we were able to help :)
Had a problem with the App
Had a problem with the App. Contacted by phone and email. Received a call back shortly afterwards. The advice resolved the issue. Prompt, friendly and helpful support.
April 5, 2023
Unprompted review
Reply from TravelMaster
Thanks for taking the time to leave a review. Glad the team was able to help!
Huge problems with Zoom card
Usually news about buses is bad: fares going up or services cancelled. So when Travelmaster market a new discount card for 18-22 year olds on which you can load a week's pass for £15.60, you would think it is good news at last. No - many bus (especially Stagecoach) drivers & tram conductors refuse to accept that the Zoom card is anything more than an entitlement to an 80p ride. We bought a week's pass for my son, who is not a confident traveller and he was constantly having to pay extra. Travelmaster says that it is easy to contact. No it's not. Nobody seems to answer the phone and response to emails takes 2 days. The response to our problems has been very lukewarm. In essence Travelmaster are selling a product which doesn't work.
October 7, 2022
Unprompted review
Reply from TravelMaster
Hi Peter, sorry you and your son have experienced issues.
Adding 18-22 products to the Zoom Beyond card is a new process which is still bedding in and because of pass misuse last year with the Zoom Beyond card not all drivers and conductors are aware of the initiative. We have been in contact with Stagecoach, Supertram and other operators to ensure that the new process is understood by all staff including the production of awareness bulletins and posters.
If your son does continue to experience issues then there is an option to order a free 18-22 Discount Card from our website (as has been the case for a number of years) but we hope this is not the case. One reason for enabling the 18-22 discount products on a Zoom Beyond card was to avoid young people needing multiple passes for both ease and reduction in creation of 'additional plastic'.
Please be assured we are working hard on educating operators and their teams to minimise issues with acceptance.
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Terrible customer experience
Terrible customer experience. My bus pass stopped working and they refused to give me a refund on a weekly ticket that I was unable to use. Avoid at all costs.
August 30, 2022
Unprompted review
Reply from TravelMaster
Hi Liz, we are sorry you feel that our customer service was not to your expectations. I understand it is disappointing that our terms do not offer refunds for weekly tickets as standard. We'll send you some further information around measures you can take to get something sorted for you in regards to your weekly ticket.
South Yorkshire Travel Master Day…
South Yorkshire Travel Master Day tickets are very useful for our learners enabling them to travel to and from college. The scratch card tickets are easy to use and we have experienced a very efficient service when placing an order, with prompt delivery.
April 25, 2022
Unprompted review
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