T Juice Reviews 191

Prompt delivery and good tobacco juice.

Quick easy ordering and payment, fast delivery. Excellent juice.

Easy ordering process & speedy delivery.

My order was in stock and I received it the next day

Always send on time. Great service.

Exceptional turnaround time between order placing and delivery. Always good stock of products. This is a really good company to shop with.

Very easy to navigate site, easy to order & quick delivery time

Very smooth transaction. Delivered promptly. Thank you.

Super service. No issues at all.

I’m still waiting on delivery I got tex to say it was being shipped then it was with supplier to be delivered it used to only take 3days that’s over a week now

I placed an order for my preferred vape juice, yesterday afternoon.
Today, well within a 24 hour time frame, I've received my order.
Absolutely first class service, with excellent delivery by Evri.
It's always a pleasure to do business with them.
Thank you, everyone that was involved.
Ian P

Delivery took nearly 2 weeks

very pleased with the service. quick delivery

Great product and service

Been using red astire t juice for over 10 years now never had any flavours come close thank you

great service always have the products in stock

Really good service and fast delivery

My package arrived later than the date advertised. I contacted T-Juice to let them know. Their response was shockingly defensive and their story changed on three occasions. They acted like their lives depended upon them being, “innocent,” of all responsibility, while I was just trying to give them a helpful heads up.
I received no apology, but was finally left, by a man called Adam, (who seemed hell bent on making something big out of all this, a minor complaint, seeking nothing but acknowledgement in return) with an appeal to, “fine print,” which, while it does state the possibility of delivery later than advertised, does not say so on the transaction page, nor does it take RESPONSIBILITY for THAT being an issue in itself!

A simple, “Sorry about that. We’ll do better in future,” would have been completely satisfactory, assuring me that they’ll be improving their delivery services in the future and get more reliable . . . like they used to be.

Instead, I was met with a series of passive aggressive, “customer’s always wrong,” “computer says no,” thoughtless, defensive, Russian-politician-levels of denial for any and all responsibility; and it was all begun by one of those none-apology apologies that irked me enough to respond back, to try to lift the veil from the eyes of your customer, “service,” people.

It is NOT an apology if you’re, “sorry someone is not satisfied.” Apologies only ever MEAN anything when the apologiser admits SOME degree of responsibility.
Most customers do NOT check the fine print on delivery dates, since they’re so used to dealing with companies like Apple, Amazon, eBay, etc. who simply deliver goods by the date it says on the transaction page. Or, if there is a problem, THEY contact YOU to let you know, explain why, tell you the new time and APOLOGISE for any inconvenience!

And fine print, stating that your delivery could be late, is in and of itself, a problem; not a state of affairs that the company should be content to accept as a part of their business model indefinitely; but actively seeking to improve, or, at the very least, make CLEARER and stated on the SAME PAGE as the transaction takes place.

But, most of all, when the company gets it wrong, they would save themselves, their staff and their customers a LOT of time, inconvenience and negative experiences if their staff were TRAINED, empathetic to customer inconvenience (I had explained that I had used up my previous batch of vape juice, since I was relying on the delivery date for the T-Juice, which resulted in an unwanted shopping trip, which was painful for me, being both physically disabled AND addicted to nicotine!) careful of their reputation, POLITE instead of passive aggressive, and be trained to seek the simplest, most efficient manner of dealing with customer complaints, WITHOUT antagonising the customer, refusing to accept ANY responsibility or even acknowledging that they could have done better!

It is not as if I asked for ANYTHING from them. I wanted to let them know, is all! I hoped they would want to know about such things so as to improve their service; NOT seem to take it as a personal affront to their dignity!?!

Eventually, I was so upset by the attitude of these, “customer service,” people in a CHAIN of emails they relentlessly heaped on me that I asked them to LEAVE ME ALONE! Yet, I continued to receive pointless emails from them! And that felt like a deliberate attempt to antagonise me too.

So, to be honest, I prefer to do business with adults who behave like adults, with ACTUAL (not feigned) curtesy, who at least ACT like they care about their customer. And that is NOT T-Juice any more.

The sad thing is, it used to be. I used to think really highly of their customer service. But their behaviour seems reflective, to me, of the madness currently gripping the world, where pride and arrogance appear to be the most cherished virtues.

Always get great service and quick delivery never had a problem 👍👍👍