I contacted the company via the email…
I contacted the company via the email address provided on their website with a detailed enquiry regarding window replacement, but instead of receiving any information, I was asked to provide my phone number for a callback, with no response to my actual questions.
Reply from t2twindows.com
Hi Greg,
in regards to your review following our request for a contact number. I wanted to personally reach out to explain why we asked for this and to hopefully clear up any misunderstanding.
When preparing a quotation for a window, there are several important technical details we need to gather to ensure the product fully meets your requirements. For example, specifications such as U-values and the type of openings can significantly affect both performance and pricing. As these details weren’t included in your initial enquiry, we felt a quick phone conversation would be the most efficient way to gather accurate information and provide you with the best possible quote.
As a family-run business, we also value a more personal approach and find that speaking directly often helps us better understand our customers’ needs, rather than going back and forth over email.
I’m sorry if our request came across as unhelpful or not in line with your expectations—that certainly wasn’t our intention. We simply wanted to ensure we had all the relevant information before providing a quotation.
We take great pride in our service, and unfortunately, a 1-star review can have a significant impact on a small business like ours. We genuinely feel it doesn’t reflect the level of care and attention we aim to provide.
If you’re still open to it, I would be more than happy to assist further and provide a quotation. Please feel free to contact me so we can speak directly on 01634 730053 and ask for Ashleigh.
Kind Regards
Ashleigh Thomas