Tacticon listens to it's customers. They provide excellent products as well as service. That is why I am a repeat customer. I have purchased lights, tactical vests and plates, etc. I have recommended... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchase 3 Predator V2 sights for my pistol caliber carbines. Two sights worked great but I could not get the third one to zero. I advised Tacticon of the problem and once they had verified legit... See more
Tacticon goes above and beyond in customer service from warranty claim to a bonehead user(myself) stripping a bolt and them sending me a new one (free of charge). Customer Service is awesome ! I wi... See more
I have purchased from this company several times. They manufature and sell equipment that is not only affordable, but durable. I have referred many of my military buddies and law enforcement friends t... See more
Company details
- #44 of 79 best companies in Sporting Goods Store
Information provided by various external sources
Combat veteran owned company manufacturing affordable and effective tactical and concealed carrier equipment.
Contact info
11315 Sunrise Gold Cir, Ste F, 95742, Rancho Cordova, United States
- 9162150291
- jakedines@gmail.com
- tacticon.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy checkout and appropriate shipping…
Easy checkout and appropriate shipping timeframe.
March 10, 2025
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Received the correct order in a timely…
Received the correct order in a timely fashion. Was nice for a change.
March 24, 2025
CSR JEN NEEDS PROMOTION
Customer service rep Jen NEEDS promotion,I tend to be a jag, Jen calmed me down in seconds and handled my needs in a matter of minutes. She's great, got my new replacement part shipped out in cupl days and received it 3 days later. Can't ask for a better CSR....PROMOTE JEN!
March 24, 2025
Great communication
Great communication. Pre-ordered a vest and plates, let me know when to expect items to ship, however plate carrier was going to be delayed. Customer service reached out to see if it was OK to UPGRADE my carrier in order to fulfill on time delivery. Very happy with the dealings I had with Tacticon.
March 21, 2025
Un happy
First off the items I purchased in December were on preorder and were scheduled to be shipped out mid January. Well that didn’t happen it sat on delayed for months. Finally last month they told me they can change out one of my items for another one. I was happy at first but the item was not in Ranger Green like the other items I order that were in Ranger Green. They gave me a tan one instead. I was sick of waiting and the communication Wasn’t helpful.
March 21, 2025
Reply from Tacticon
Thank you for your review. We're sorry to hear that you were dissatisfied with the substitution you selected.
At the time, we provided several alternative colorway options, including the Black Camo, which was available. Additionally, we have offered to replace your K3 pouches with a different color once they are back in stock.
We truly regret that your experience has not met your expectations. Please know that we are doing our utmost to ensure your satisfaction and address any concerns you may have.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
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The lead time was way to long before my…
The lead time was way to long before my items were shipped. Plus was the upgrade to stay on shipping schedule.
March 21, 2025
Reply from Tacticon
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in shipping and understand the importance of timely order fulfillment. While the initial experience did not meet expectations, we are pleased to know that the replacement ultimately served as a positive resolution.
Please know that we are actively working to streamline our processes and enhance the overall customer experience. Your input is greatly valued and contributes to those ongoing improvements.
Had to wait awhile do to get my stuff…
Had to wait awhile do to get my stuff due to merchandising issues. Upgraded my battle vest to make things write. Customer service was always kind a very responsive. Will continue to purchase from Jake and Tacticon.
March 21, 2025
I love this company!
They support the everyday person with reasonable prices! And good enough product for the price.
March 20, 2025
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Good products and business
I've purchased a few products and have always been satisfied with everything. Fast, quality, and my most recent purchase was my first "issue" with any kind of QA that was resolved very quickly. It was a fairly minor issue that I inquired about trying to just fix myself, but they just sent me an entire new product IMMEDIATELY. The communication was very fast and once the issue was identified they sent me a whole new light (not just the switch) the next day. I'll continue to recommend their business.
April 3, 2025
Unprompted review
Communication is key
Communication is always prompt and helpful.
I have purchased from tacticon a couple times and quality is always exceptional for the price!!
This purchase did not fit and had to be returned. Tacticon made the process simple and painless!!
March 20, 2025
Prompt and professional customer service
Happy with the product and meets expectations. Would buy from again.
March 19, 2025
Great customer support
March 19, 2025
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Buyer beware
Sell defective products you don’t stand behind. First order was my last. Stupid to loose future business over $25
March 18, 2025
Reply from Tacticon
Thank you for your review. We regret that you are dissatisfied with our policies. Please note that when your order was placed, the BYE60 discount code was applied, which clearly stated that no warranty, refund, or exchange would be available at the time of purchase. Additionally, we would like to highlight that this product has been discontinued. While we understand your concerns, the terms and conditions were explicitly outlined at the time of purchase.
Was a little late but plates are…
Was a little late but plates are unbelievably small for firepower 🔥 it can absorb an absolute Game 🎯 Changer!!!
March 18, 2025
Quality products
Quality products! Fast shipping!
Made/owned by veterans who fought for our 2nd amendment rights allowing me to own all the toys to put your products on!!!!
Thanks for your service!
Sincerely Chad Greenfield
March 18, 2025
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Great Customer Service..!!!
Tacticon's customer service people are awesome...! I destroyed the tail switch wire on my lights laser combo, and enquired about the possibility of buying a a replacement. They sent me a new wire free of charge....! So buy with confidence, they stand behind their products...!!
March 31, 2025
Unprompted review
People you can count on!
Fast delivery. Great products. I’ll do business with you again.
March 18, 2025
Fast & affordable
March 17, 2025
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