tacwise.com Reviews 

I have a tacwise 400els nail gun. As well as 2 other Tacwise products.

Light use overall but the soft no mark tip had split and kept falling off. Disappointed to find I don't seem to be able to buy a replacement from Tacwise or anywhere on the internet except one on EBay for £100.
It's a little bit of rubber worth a few pounds max.

I contacted tacwise for help and completely surprised by a quick response and they are sending me one for free!
I asked if I could have a few of them so I'm not in the same position again. I was happy to pay for them but again to my surprise they are sending me more than one.

There are so many examples of how companies shouldn't treat customers, I'm so pleased to highlight this experience of Tacwise and will continue to buy their products in future.

Tacwise if you read this. Great customer service, you 100% kept a customer.
But please could you make perishable parts replaceable via purchase on your website otherwise the tool becomes useless in most applications. (My only critism) thank you.

i contacted the company to ask about the correct staples and nails to use in my 191ELPro and received a very quick reply with an offer to provide product codes for a supplier.
First class service with product codes provided by return email. Highly recommend the company. Thanks Anne for great service.

I've give them 5 stars because the value for money, they have a lot of glue on them so they are very tight on thd heads great tip that works perfectly for my nailer is to file the sides on each side a few passed and the fire home spot on 👍👍

I had reason to request a spare part for a discontinued item. They couldn't have been more helpful (Thanks Julie) and dispatched the part at no cost.

Had to return my nail gun to Tacwise as it had stopped firing. My machine was out of guarantee but none the less they replaced it free of charge.
Brilliant customer service and quick turnaround.

I have a Tacwise A54 hammer version and it had an issue with the punch. Tacwise support was amazing in that they did not question my fault, in fact they provided a replacement part straight away. Great service and product.

My tacwise 191el pro has broken. Contacted customer services via email. Experienced some fantastic customer service from Julie and have a replacement part on its way. Julie is a credit to Tacwise which means I will purchase more Tacwise products in the future.

Thank you for a brilliant experience

In my experience Tacwise customer service is second to none, prompt reply to query and with a comprehensive answer, nothing seems too much trouble for them. Their customer service is the main reason I purchased a Tacwise coil nail gun as a replacement for my old one, they gave me confidence that if I ever had a problem it would be resolved quickly!

Our staple gun had stopped working after very little use and we rang the company up. They were very helpful and we spoke a few times to Nick Saunders who sent the board and switches to us at no charge . He was extremely helpful .Well done customer service

I've a tacwise duo50 for just over 2 yrs. It has worked fine, assuming you use it realistically and with a little care e.g. I've used 40mm nails into soft wood and shorter nails into ply etc.
It stopped working 2yrs and 2wks after purchase but, despite being out of warranty, tacwise customer service was superb and it is has been repaired.

I bought this Tacwise 181EL Pro a number of years ago, and it is clearly out of warranty by date. However having chosen a nail gun beyond our requirements, I thought this would be brilliant for a simple DIY'er such as myself, and I have used it on some 5 different projects - quarter beading around the room between wooden floor and skirting; and lately my wife used it for some construction of her beehives - small nails for the 6-10 mm width wood. All in all, it was used very lightly and sparsely at that.
All of sudden during the beehive project the nail gun stopped working. Ringing Tacwise who were very polite, professional and helpful, they said it was 'likely the circuit board inside'. It appears just because it was out of warranty they could not do anything. They were willing to sell us another nail gun for some £70 at a very small discount - but in all honesty for the amount we used it I was very disappointed that the gun gave out at all. Notwithstanding the age of the gun which is in excellent condition, I did expect it to last many more years before giving out on me for the amount of use it has had.
Other than that, it was ideal for our home DIY jobs. It felt comfy to use and even my wife liked using it.
We are told this gun is now obsolete - I wonder if it had anything to do with the circuit board? If you have any work requiring a hardy nail gun, just bear in mind this experience.
Thank you
David Christian