I have been using the Internet for almost 2 years. The quality, speed and ease of use are simply amazing. I also like the customer service. You can contact us with any question and the managers will q... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
is very hard to contact tadaam if you have a mobile problem, even harder to cancel the subscription. costumer service very very poor and bad
Company replied
Belachelijke service, een unlimited esim subscription tadaam mobile dat binnen aantal klikken actief zou moeten zijn is nog altijd niet actief. "your eSim is pending activation" .... Breng dit zo sne... See more
Company replied
I choose TADAAM mainly for the WIFI and so I will not comment about the TV. If you are like me, coming to Belgium on temporary basis and not willing to pay for a full time WIFI subscription plan,... See more
Company replied
Company details
Written by the company
TADAAM is Cable Free Internet & TV starting at €40/month. No need for technicians or difficult installations: open the box, plug TADAAM in an electricity outlet and you are set to stream and surf.
Contact info
Liersesteenweg 4, 2800, Mechelen, Belgium
- support@tadaam.be
- tadaam.be
3.0
Average
3K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Debit internet lent
June 4, 2024
Reply from TADAAM
Bonjour, nous sommes désolés de lire cela. La vitesse de connexion est malheureusement influencée par plusieurs facteurs, dont la couverture 4G/5G de votre domicile, l'isolation de la maison et même de possibles interférences avec d'autres appareils. Avez- vous utilisé l'application TADAAM Positioning System ? Elle permet de trouver l'emplacement idéal pour votre Modem.
Advertisement
Worst internet provider in history of…
Worst internet provider in history of mankind. Can't even watch YouTube videos even if you set to 360p. This is absurd. Only time Internet works well is during day and night (when people are not home or sleeping) weekend is hell. I had to top up many times my sim card internet to get access to the web because TADAAM just doesn't work during 90% of the weekend. I don't know why they don't fix their problem.
June 18, 2024
Unprompted review
Reply from TADAAM
Hi Tolga, thank you for your review! Based on your feedback, it looks like the antennas in your area might become saturated during weekends, which results in temporarily decreased speeds. Unfortunately, we have no control over this, so it's not possible to provide a solution for this. ☹️
WiFi worked straight out the box
WiFi worked straight out the box, great for Teams teleworking and Netflix. Had a problem to get the TV channels to work reliably, but then connected the TV (SmartTV SAMSUNG) with network cable to the modem (white box), and TADAAM! it works perfectly, don't understand why because the TV channels come over the HDMI cable from the decoder box (black box) its self connected over a network cable to the modem.
June 17, 2024
Unprompted review
Reply from TADAAM
Hi, thanks for your review! That's indeed pretty strange, as it's the TV Box that needs to be connected to the internet. If you come across any issues, don't hesitate to contact our customer support via MyTADAAM, Whatsapp, Messenger or email.
Terrible connectivity
Terrible connectivity. Slow, entitled costumer service.
I highly recommend going to Proximus.
I also recommend a training program for the costumer service department so other costumers do not have to talk to 7 DIFFERENT person about something.
March 12, 2024
Unprompted review
Reply from TADAAM
Hi Kozmann, we're very sorry your experience hasn't been a positive one yet. We try to offer support as fast as possible and as much as possible by one single advisor. You understand the latter is not always possible due to practical reasons. We'd like to take a look at your connection again. Don't hesitate to contact our support again. 😊️
the internet wasn't available for many days
the internet wasn't available for many days, they couldn't figure out what happend, and I live on Etterbeek. They were unable to reinstall the service at all. Once I cancelled the subscribtion I have received information that I can use service till the end of my billing period! the service that is not availbale at all. And I have requested a refund. i will file a formal complaint. This service is a joke with poor custemer service as well. Scam, do not reccommend.
June 11, 2024
Unprompted review
Reply from TADAAM
Hi, that doesn't sound okay at all. We'd like to look into the issue. Could you contact us via Whatsapp, Messenger, email or MyTADAAM? Thanks in advance!
Advertisement
Because my wife is very very slow
Because my wife is very very slow, it doesn’t work like a past
June 4, 2024
Reply from TADAAM
Hi, we're sorry to hear you're experiencing connection issues. Please contact our customer service via Whatsapp, Messenger, email or MyTADAAM. We're happy to look into it.
Super fast delivery, good connection
Super fast delivery, I ordered it in the evening and was delivered the next day. Super easy to install, in just a couple of minutes I was able to use wifi already and the tv apps. Connection was good, since day 1 of having tadaam we didn’t have any issues with it. I was worried in the beginning that I might encounter connection issues with my work since I am working home-based but up until now we never had any issues with it. :)
May 27, 2024
Unprompted review
Reply from TADAAM
Hi Miss Lorelei Tomaroy, thank you for your great review! 🤩️
Really its Perfect company and service
For me its very good company before i have many problems with internet now with this company i am so happy
May 21, 2024
Reply from TADAAM
Hi Zoom, thanks for your great feedback! 😊️
Chapeau!
Tadaam is just a great provider. Easy to install, no problems at all. Even with thunder and lightning, Tadaam stays in the air! Great Customer service, always ready to help. Chapeau!
May 3, 2024
Unprompted review
Reply from TADAAM
Hi Thil, thank you for your amazing review! 💚️
Advertisement
Easiest and fastest solution
I choose to use Tadaam because I had some trouble with other providers and I couldn't wait to have internet. I first thought it was going to be a temporary solution but I was (and still I'm) very satisfied with the internet. It's been a few years and I still use Tadaam for internet. It's also come with the TV so I'm really satisfied to have all of that for that price!
May 28, 2024
Unprompted review
Reply from TADAAM
Hi Catherine, we're glad you're sticking with us! Thanks for your review!
Reply from TADAAM
Hi Dieter, thanks for your review!
It could be 5* but you sent me a broken…
It could be 5* but you sent me a broken one and doesn't work in any way.
May 1, 2024
Unprompted review
Reply from TADAAM
Hi, that doesn't sound too good. Please contact our support via Whatsapp, Messenger, email or Whatsapp with the details of what's broken so we can look into this.
Convenience
Pretty easy to setup and start using it. Generally customer service is very attentive and responding quickly.
May 22, 2024
Unprompted review
Reply from TADAAM
Hi Gürer, thanks for your nice review! 💚️
Advertisement
One of my friends advies mij to try…
One of my friends advies mij to try tadaam it was great from more than 2 years ago
May 23, 2024
Unprompted review
Reply from TADAAM
Hi Baraa, thanks for your review! Many thanks to your friend as well for recommending TADAAM! 😊️
Connection breaks too often
I can't rely on the connection for work. Connection breaks regularly, often in the middle of call
April 30, 2024
Reply from TADAAM
Hi Boris, that's not okay! ☹️ Please contact our support team via Whatsapp, Messenger, email or MyTADAAM. We're happy to check your connection.
Really handy
Really handy, convenient and user friendly. Super easy setting up and great coverage in my area.
May 23, 2024
Unprompted review
Reply from TADAAM
Hi Almu, thank you for sharing your TADAAM experience! 🤩️
Convinient and Affordable
Being an expat, buying tadaam was a good choice as its easy to plug and use and its portability. I have been using it for three months and the network was never disconnected. Compared to orange flybox the network service is far better and the speed is faster.
May 23, 2024
Unprompted review
Reply from TADAAM
Hi Shubhayan, thanks for sharing your experience!
Advertisement
It is so easy to use and works great
It is so easy to use and works great! Overall most pleasant experience of internet provider in belgium!
May 23, 2024
Unprompted review
Reply from TADAAM
Hi Sara, thanks for your review! 💚️
As easy as ABC
Tadaam is the easiest way to connect the world thanks to its plug & play system. Moreover, it can be brought everywhere you need it. As easy as ABC.
June 1, 2023
Unprompted review
Reply from TADAAM
Hi Delphine, thank you for the great review!
Reply from TADAAM
Hi Harry, thanks for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.