TAFECourses.com.auReviews 

7,625
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the website easy to use, navigate, and understand, appreciating the straightforward process for finding information and applying for courses. Many highlighted the clarity of information and the quickness with which they could achieve their goals, often within minutes. The mobile-friendly layout was also a positive point for several users, making access convenient without needing a desktop computer. However, some people also felt that while the experience was decent, there is room for improvement to make it even better.

What people talk about most

User experience

Consumers find the user experience to be positive, consistently highlighting the ease of navigation and... See more

Website

Clients share positive opinions on the website, consistently praising its ease of use and navigation.... See more

Staff

Users describe ambiguous interactions with staff, with some customers reporting friendly and helpful staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just try to do the new course. I’m not sure yet. How much is good? Maybe I can tell you later about this service and thanks for that.

Rated 4 out of 5 stars

Easy to read lay out for mobile phone user. Nice not to have to start up the desk computer.


Company details

  1. Public & Local Services

Information provided by various external sources

TafeCourses.com.au collects the best TAFE and VET courses from Australia’s leading course providers, so you can compare them all in one place. You can easily select courses by subject, provider, level and location, or simply browse through our full collection to find the one that’s right for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(7,625)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Mislead and Pressured Enrolment

I was interested in the Online photography class so emailed for further information.

I was contacted an excessive number of times, via phone, text and email.
I felt pressured into a phone conversation, when I requested electronic copies of information so I could be thoughtful about reviewing and making an informed decision. Particularly as I have a chronic health condition.

During the phone call I was interested in the course, and again requested electronic copies before committing. I was denied and felt pressured to sign up on the spot.
I then received the enrolment info and all the T&Cs via email, and noted I was mislead with payment options. I was not offered the cheaper (by $400!) upfront option.

I decided to withdraw in the cooling off period, and again was contacted multiple times, despite asking not to be. The main reason is due to loss of trust due to their conduct, especially being vulnerable with health.

Currently they are refusing to pay $100 ‘non-refundable’ deposit, despite what I deem to be quite unethical and misleading. I’m really disappointed, the course may be fantastic but their service is not.

February 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience. I’m learning so much. I really appreciate being able to do my course at home and also have teachers I can contact if needed. Well worth the money. Hoping to become a counsellor one day.

November 9, 2022
Unprompted review
Rated 1 out of 5 stars

Enrolled my son in a course which after…

Enrolled my son in a course which after 2 lessons proved to be well over his capabilities and drove him to some mental illness. I requested a withdrawal from the course and refund for 80% so we could change to a move suitable course - they refused any refund

September 16, 2022
Unprompted review
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Rated 1 out of 5 stars

They aren’t very helpful and they do…

They aren’t very helpful and they do not have government subsidies which isn’t good for someone that has disabilities like me. I am looking to do a short course and they aren’t helping me in the slightest

October 18, 2022
Unprompted review
Rated 1 out of 5 stars

associate degree of engineering…

Started associate degree of engineering through Tafe Qld online. Expensive course with poor material, awful website presentation and navigation along with little feedback or buy in from teachers. Withdrew myself and now owe ATO a hefty sum as a result. Should have went through a Uni instead. Look elsewhere for your education needs.

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

I wanted to enquire about a free TAFE…

I wanted to enquire about a free TAFE mental health course as this is what the site suggested, but this was untrue…the information can be interpreted in two ways which is quite deceiving.

September 6, 2022
Unprompted review
TAFECourses.com.au logo

Reply from TAFECourses.com.au

Hi Graham,

We are sorry to hear that you have had a negative experience using our services.

If you would like to discuss this matter further, please contact us via the form linked below.

https://www.tafecourses.com.au/contact/?utm_source=trustpilot&utm_medium=review_response

Warm regards,
Customer Service

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Rated 1 out of 5 stars

I wanted info on cost of course

I wanted info on cost of course, couldn’t find what I wanted

August 11, 2022
TAFECourses.com.au logo

Reply from TAFECourses.com.au

Hi Greg,

We are sorry to hear that you have had a negative experience using our services.

If you would like to discuss this matter further, please contact us via the form linked below.

https://www.tafecourses.com.au/contact/?utm_source=trustpilot&utm_medium=review_response

Warm regards,
Customer Service

Rated 2 out of 5 stars

The website offers a list of free…

The website offers a list of free courses - it is impossible to find that list. The course offered is the most expensive provided with a limited discount. This process has left me completely turned off doing more training .

August 10, 2022
TAFECourses.com.au logo

Reply from TAFECourses.com.au

Hi Emma,

We're sorry to hear about your experience. If you'd like to discuss anything further, please contact us at tafecourses.com.au/contact.

Cheers,
tafecourses.com.au

Rated 5 out of 5 stars

You did a great job on my enquiry about…

You did a great job on my enquiry about health and community services which gives me a thought of doing it but I don’t like the idea of online study and I prefer to do it in the area where I live. Thank you so much for your emails and I am greatly appreciate of your assistance.

August 9, 2022
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Rated 2 out of 5 stars

I was contacted by TAFE

I was contacted by TAFE. Was at a meeting and I asked if they could call me back in 15 mts. They asked if I could be contacted in an hour which I happily concented to. No call since.

August 9, 2022
TAFECourses.com.au logo

Reply from TAFECourses.com.au

Hi Rohan,

We are sorry to hear that you have had a negative experience using our services.

If you would like to discuss this matter further, please contact us via the form linked below.

https://www.tafecourses.com.au/contact/?utm_source=trustpilot&utm_medium=review_response

Warm regards,
Customer Service

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