Tagsley Reviews 61

I ordered three MagicPro cards. I could not get them to work with our iPhones, which are up to date on the latest iOs software.

Bryan came back with a response that was favourable.
On a side note, can you please communicate with each other. I have sent emails and filled out forms advising what is wrong or what I need to happen, yet I get further emails asking me the same question I just answered the previous day. The left hand is not talking to the right hand!

Customer support was great when I needed it, even on Sunday. You just have to be patient for delivery, as it took a while.

Good
Service.

IT'S A SCAM, I BOUGHT AND JUST AFTER WITH SURCHARGE WITH THE ORIGINAL PRICE, I REQUESTED TO CANCELLED THIS ORDER( JUST 5 MIN LATER) , THEY WERE SAYING WAS ALREADY SHIPPED( 5 MIN ONLY) TILL NOW A WEEK HAVEN'T RECEIVED ANY TRACKING NUMBER, REQUESTING FULL ADDRESS ??? HOW COME!

simple and easy with add options that make sense

Feel better about travelling with these cards.

If I could give it a zero I would. Customer service stinks. After waiting on the phone for 15 minutes finally somebody came onto the phone. I cannot get any information as to where my order is. They would not allow me to cancel my order. I would never buy from this company again.

The speed of the response to my email

The customer service person was really helpful, even though my order had shipped. She assured me that I could return the additional items that I ordered and actually did not mean to.

Ordered cards in December and still have no cards in February

Deeply regret getting involved with this company. Customer service was appalling. Do not go near this company Tagsley

I placed an order in early December for a set of 4 wallet trackers. I then realised that they didn't work on android phones and that I had also been charged for warranties that I didn't want, so I immediately tried to cancel the order. I was told the same as everyone else, that it was too late to cancel the order because it had already been packed and despatched for shipping, but that I could return the items when I received them. (This is one of the reasons why you’ll have 30 days to return the items for a full refund. We’ll make the sure that, if you wish to return the items, we'll help you at every step of the way and make that process easy as to not cause any more dissatisfaction. So please don't hesitate to contact us once the order is delivered). I still hadn't received the order after Christmas so I contacted them again numerous times and said that the order had obviously got lost in the post. They just kept replying 'sorry for the inconvienience, it is in transit and we will get it to you as soon as possible'. The trackers eventually turned up on 10th January. All of my emails sent to them since 8th January bounced back for various different reasons. When I clicked on their link to get the address to return the items, the link takes you to a page saying 'this site can't be reached'. I am now trying to get my money back through my credit card company.

Was overcharged for purchase. Got through to nice people at their customer service and they were powerless to address it. Their only option is to return for refund. There were no return instructions in the package, CS said you had to ask for them to be emailed, which I requested 3 times. All I got in return was request to complete survey without return instructions. Their website is misleading and once they get your money, they ghost you. Three of my emails to them resulted in a reply from Google that their mailbox was full!! Won't be a repeat customer and will not refer anyone.

While checking out I was offered to consider an offer of another discounted card - I clicked on it to understand more and I was immediately charged for it. An obvious scam and dark pattern that I'm pretty sure is illegal under EU regulations. I tried contacting customer service to get the order cancelled and was told this is impossible due to the order having already left the warehouse. The confirmation email said it was shipped and I'd receive tracking information within a few days. One of the emails said the order was out for delivery. The CS person I was in contact with for weeks admitted that in fact the order was never shipped (a week later) but was still impossible to cancel. He said I would have to return it upon receipt. It took three weeks to receive my order with no tracking having been shared until the last days and no real update on the status until then.

As soon as I received it I've been trying to the package but all of my emails have been coming back undelivered - with the delivery daemon saying that the recipients inbox is full. Hands down an absolute scam. I'm trying to contact both Commerce Core and Tagsley customer service teams but so far to no avail. I've never had such a poor ecom experience.

Same story as others, lies, deception. Paid for extended warranty no idea (nor does Google) how long that lasts and doubt they would honour it.
Trying to return product has been a nightmare but I persisted sending almost daily emails. Think the "customer sedvice " get bonus for not answering your question. You will deal with a different person each time. All in all go elsewhere.

Awful customer service
Cannot even know when or if I will receive my order

May need to cancel with the credit card company