Scam - avoid!!!!
I ordered a top I was so excited about because it was a fuller bust but it didn't fit my boobs and was too big everywhere else.
I was really sorry to learn today when trying to return my top that they do not accept returns of sale items. Apparently all of last week was sale, but now everything has returned to full price. I've never experienced such a policy before and as a company that markets themselves to a very specific demographic it's really strange to ostracise potential future customers like this. I certainly won't be ordering with them again.
This feels very scammy to me and I strongly suggest not ordering from here unless you are 100% sure you'll be able to exchange or return your item.
Update: I wrote this review before our conversation was finished - my bad. They have ended up agreeing to refund me, which I am grateful for. However, I don't believe it should be so convoluted.
It wasn't clear to me that sale items were not refundable at all. I don't remember seeing anything in bold, maybe that could be made clearer - or maybe test your website with more people.
Re the exchange - I said "thank you for the offer, but I don't want an exchange, the top doesn't fit my boobs but is too big everywhere else. so the sizing is obviously just completely off for me "
I also found the exchange bit confusing, because it states you don't do exchanges, but do do exchanges for sales items?
I wasn't upset the refund couldn't be processed immediately - I simply requested the return address as I was very anxious I wouldn't be able to make the short return window. I wasn't bothered about when it was processed, I just wanted to be able to send it back today. I've never had to wait before being able to actually do the returning.
I'm not blaming you re the sizing (and the quality of the material was lush) - I was just very excited when I saw "fuller bust" and then disappointed with the returns policy and way that was handled. It felt very un-legit to me, to go from one week all sale items, to the next week the exact same items aren't on sale, so if I had bought the exact same top a couple of days later, I would have been able to return very easily. That made me nervous I was using a dodgy website.
November 11, 2022
Unprompted review