Excellent holiday, very well organised
Quality: 5
Value for money: 4
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The information on this page is based solely on product reviews written by customers of Tailor Made Rail via Trustpilot.
All reviews
Well organised
Quality: 5
TMR listened to what I wanted and provided all of it! Excellent service and accommodations. I’m so pleased with my beautiful, and easy, two-week solo rail trip.
Quality: 5
Value for money: 5
Amazing, exciting experience
Quality: 5
Value for money: 5
The staff at TMR are knowledgeable, efficient and responsive. The rail and hotel package they put together reflected our itinerary in every detail. Every train ticket and seat reservation was correct and at all the hotels we were expected as planned.
Quality: 5
Value for money: 5
They were instantly available when we needed them.
Quality: 5
Value for money: 5
Overall we had excellent travel and hotel experiences. There were one or two glitches with the 5• hotels, which occasionally didn’t wholly live up to what you might expect for 5•. However, I would be more than happy to use TMR again. I wouldn’t have been able to book nearly such a good holiday by myself.
Quality: 5
Value for money: 4
Professional
Quality: 5
Value for money: 4
This is an excellent personalised service with clear and detailed information provided. Everything on our trip went according to plan and we had a great time.
Quality: 5
Value for money: 5
well organised and clear
Quality: 5
Value for money: 5
Tailor Made Rail put together a wonderful holiday for us. The journey was from our home town in North Yorkshire via London to Karlsruhe, Germany, onto Milan, then Rapallo - to visit the Cinque Terre, Portofino and Genoa. Our return journey was via Cannes, France, returning to Yorkshire after 2 days in Paris. We stayed in some lovely 4* hotels, which were perfect for us. Everything was excellent, though do check the train timings - it seems Italian trains are usually late, so it was touch and go whether we were to catch the connections booked for us. As it happens we did catch everything, but it was a bit stressful.
Quality: 5
Value for money: 5
Fantastic customer service
Quality: 5
Value for money: 5
Excellent degree of planning and attention to detail which we really appreciated. We had the opportunity for a couple of face to face meetings and expert input from an expert on Scandinavia. I have already recommended Tailor Made Rail to friends on the basis of our experience.
Quality: 5
Value for money: 5
A great holiday company with great attention to detail.
Quality: 5
Value for money: 5
Everything was planned very well with all the train journeys and hotels were very good and within walking distance of the railway stations.
Quality: 5
Value for money: 5
Friendly and helpful - but did miss one important issue.
Quality: 4
Value for money: 4
Well organised travel plans over 10 days with stops in 4 cities
Quality: 4
Value for money: 5
We were really pleased with how smoothly the whole trip went and how good the train tickets and hotels were. All the hotels were sufficiently close to the hotels so it made transfers easy. Having first class tickets where possible was really great and a bonus. We will travel with TMR again.
Quality: 4
Value for money: 4
Knowing that TMR had booked the trains and hotels meant that we could relax. They listened to our requirements and put together an itinerary which suited us very well,
Quality: 5
Value for money: 5
really helpful in helping us to book our itinerary
Quality: 5
Value for money: 5