Tails.com Reviews 46,566

Excellent dog food, good communications. Highly recommended

They have email addresses WhatsApp Mesenger if you inquire about dog food or have any questions about your dog menu or grading your menu you’ll get a response straight away if however you inquire about how you go about canceling your subscription they don’t respond at all. There is nowhere to do it on the website. It is not possible to come to your subscription on that. It clearly states that you must contact the company by email. The problem is they don’t respond the easiest way to do it is contact your bank and ask them to remove the subscription from your account then email the company back and explain to them that this is what you have done save a screenshot of that message and they are no longer allowed by law to take any charges from your account for that subscription.

Lots of information about food. Prompt and flexible deliveries.

Great product

Really good, feels personal

My dog has a habit of enjoying whatever food she's on for about a month before getting bored and not ever touching it again. Started her on Tails about 6 months ago and she's so excited every single time we give her a bowl! Just as much as the first time we fed it to her.
It's tailored to your dog's needs, we told Tails that she suffers with allergies and has issues with anal glands, and since starting tails these issues have reduced massively.
I couldn't recommend them more

We've had a fantastic experience with Tails.com. The website is easy to navigate, and there's a great variety of flavours and recipes to try, making it simple to find something our dog enjoys.

Before switching, our dog would often pick at his food, but now he genuinely looks forward to mealtimes. We split his daily dry food allowance between morning and afternoon, alongside his wet food at the same time each day, and both bowls are empty by the end of the day.

We've also noticed some great health benefits. His weight is well controlled, his skin and coat are looking much healthier, and even the "toilet department" has improved significantly!

The customer service team have been excellent too. They're quick to respond to emails, always helpful with their advice, and whenever we've called with questions, they've been friendly, knowledgeable, and happy to help.

The subscription service is very easy to manage, and reminder emails are sent in plenty of time for us to make any changes before an order is processed. Deliveries via DPD have always arrived within the timeframe shown on the dashboard, and everything is packaged really well. We've never received any damaged bags or pots, and it's a bonus that all of the packaging is recyclable.

We're really pleased with the results and would happily recommend Tails.com to other dog owners.

Have used Tails.com for several years, but have found recently that they are slowly going downhill. Probably because they are now under Nestle Purina. Food not as good and orders not being delivered on nominated day.
Emails not answered and no phone number now. Sad because they used to be good and reliable

food is good as far as there poos are good but my dog never rushes to his bowl when fed. has a good coat.

Dogs love the food, it gets delivered every month so I don't have to worry about dog food, it's catered to my dogs needs so overall, fantastic!!

Fast delivery and Arlo loves the food won't eat anything else and he's steadily putting the weight on .

Like every brand, changes are made over time to labels, ingredients, price. Tails has done well to maintain a good level of quality and value.
I noted however, on the new trays that some ingredient quantities are no longer listed which I personally find discouraging. I have recently upgraded some of my pets food to premium in the hope of keeping a better standard. When I open a tin of my cats food I can see what it is but this stuff is little chunks of brown 'stuff' and I have to wonder.
Service, speedy delivery is all excellent. Ordering is easy but I wish there were a few more options such as 'no kibble in this order'.

Fantastic service, great recipes that my dog loves and with the continuous support its the best ive found

Consider the dogs breed, weight and preferences

Duggie loves the food and is thriving on it.
Good communication and support.
It is well packed and safely delivered on time

They deliver what they say on the box, good quality food and treats at a very competitive price, and delivered on time...
You can change your order to suit your dogs needs without any complications, Tails really are the best....

Just when my dogs food is about to run out I get the next delivery of food - seamless process! My dog loves his food and his early onset arthritis has gone away because of the blend of food that is tailored for him specifically. The best part is that the food is roughly the same price as a pet store would have charged. I highly recommend Tails, you won't regret the switch 👌

Not quite sure what’s gone wrong recently but you change things without consultation and I’ve had delivery when I didn’t need it then next one short of what I need not really sure whether to stick with you or not !?

This company provides an excellent service, food specifically tailored to your dogs needs and delivered every month! My dog loves the kibble and being diabetic it is tailored for his needs! I would highly recommend this company for what they offer!!