My dog has pancreatitis and was experiencing regular flare ups and lost a lot of weight. She absolutely loves her food and gets excited for every meal time since being on tails. She is back to a heal... See more
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Review summary
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We love using Tails, it’s so easily and we know our dog is getting everything she needs. I get regular information of next delivery date and I can change the order up to 2 days before. Options to chan... See more
Tails is very user friendly and accessible. My dogs health and diet is paramount and I find their kibble to be beneficial for him. Having a Labrador comes with the usual issue of maintaining diet, T... See more
Great quality food, my golden retriever has had not issues ( he has an off/on delicate tummy), no sign of his usual tummy issues. The delivery service is good and the ability to change the delivery or... See more
Company details
About Tails.com
Written by the company
Hi, we’re Tails.com – a pet food subscription with a difference.
There’s no such thing as an average dog, so why is most dog food average? Goodbye to one-size-fits-all, hello 100% tailored nutrition.
See the difference in your dog with 60% off your first box + 30% off your second:
SIGN UP NOW VISIT OUR WEBSITE HELP CENTREUnd für unsere deutschen Kund*innen:
Registriere dich für 2 Wochen GRATIS Futter:
Jetzt testen Mehr erfahren Zum HelpcenterWritten by the company
- 100% tailored dog food
- Your dog is one in a million – let’s feed them that way. Discover food designed to meet their precise nutritional needs, right down to the last vitamin.
- How it works
- You tell us all about your dog’s age, breed, zoomie level and taste buds. Our nutrition experts create a tailored kibble blend – just for them.
- Easy for you, better for your dog
- Each month we’ll deliver your dog’s tailored food to your door. You’ll get a handy portion scoop to help keep them in great shape too. If only everything in life was this easy…
- We're B Corp certified
- We’re committed to upholding high social and environmental standards, to create better walkies for generations to come.
Contact info
United Kingdom
- hello@tails.com / bonjour@tails.com
- tails.com
4.3
Excellent
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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My dog likes the food it’s a shame…
My dog likes the food it’s a shame Tails.com do not offer discounts for regular customers after offering such huge discounts the beginning
June 13, 2026
My dog loves this food
I’ve been ordering my dog’s food from this company for a while now, and I’ve been consistently impressed. The quality of the food is excellent, delivery is always prompt, and everything arrives well packaged. My dog loves the food and is thriving on it, which gives me real peace of mind. It’s refreshing to find a company that clearly cares about both its products and its customers. I wouldn’t hesitate to recommend them to other dog owners.
June 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It says it was delivered on the 13
It said the package was delivered but it wasn't unless someone stole it from now on could delivery drivers knock on the door this is only happened once
June 14, 2026
Reply from Tails.com
I'm sorry to hear that your package was marked as delivered but didn't make it to you. I can appreciate how frustrating that must be, especially when you're expecting an order.
Having checked your account, I can see your last subscription order was marked as delivered on 21 May, with your next subscription order not due until the end of June, but we can certainly look into this further for you.
If you come across any further issues with your orders, please don't hesitate to get in touch with us directly. We aim to respond within 1–2 working days and can be contacted via WhatsApp, Messenger or email through our Help Centre. You can find this here: https://help.tails.com/hc/en-gb
I'll reach out to you via email shortly so we can look into which order you're missing and get this resolved.
Speak soon
Ellie at Tails.com
Helpful staff
I have contacted 3 members of staff and they have all been very helpful, delivery has been quick and they are always ready to help
June 6, 2026
My dog recently unexpectedly passed…
My dog recently unexpectedly passed away, Charlie helped me sort out his deliveries of food with no stress, he was extremely supportive and empathetic. I have also just received some flowers in the post from the company, thank you so much for you kindness.
June 1, 2026
Unprompted review
My dogs loves this food and it is…
My dogs loves this food and it is always delivered quickly and packaged well.
June 5, 2026
Cancelled our subscription several…
Cancelled our subscription several months ago but an order was prosessed this week without us doing it? No prior notice given to us. Recieved an email the morning the order was bring processed. Emailed them 3 times to stop the order but the next day the order was dispatched! No way to call them. Still not had a response from them and ive now got a £50 order i dont want! Funny because when i initially opened an account with Tails.com the orders were NEVER processed this fast!!!
June 13, 2026
Unprompted review
Reply from Tails.com
I'm really sorry to hear about your experience and can completely understand why you'd be frustrated, especially as you weren't expecting another order.
Having looked into your account, I can see the subscription was cancelled on the 12th of June. Prior to that, it's likely the orders were delayed rather than fully cancelled, which would explain why an order was still scheduled.
We do always send an email before an order is processed to give customers the chance to review, amend or cancel their upcoming order, and I can see an email was sent a few days before this order was created. That said, I appreciate that this doesn't make the situation any less disappointing when you weren't expecting an order at all.
I'm also sorry that you didn't receive a response before the order was dispatched. I can see you contacted us on Friday, and while we aim to reply within 1–2 working days, our team isn't available over the weekend. I completely understand how frustrating it must have been to feel like you couldn't stop the order in time.
I've picked up your email now and will be in touch directly to help get this sorted for you.
Speak soon
Ellie at Tails.com
Dog has not stopped pooping since…
Dog has not stopped pooping since taking this, after only 2 days he's gone from twice a day to multiple times a day and its liquid, I can't even sleep cos when I did I woke up to 3 poo's in the apartment something he never does. Stay away
June 11, 2026
Unprompted review
Reply from Tails.com
I'm really sorry to hear your dog has had a change in stools after trying their new recipe. We understand how stressful this must have been, especially dealing with multiple accidents overnight.
When introducing any new food, some dogs can experience digestive upset if the transition is too quick or if they're having ingredients they aren't used to. That's why we always recommend a gradual introduction over several days, mixing the new food with their previous food and slowly increasing the amount.
It may help to pause the new food for now and speak with your vet if the symptoms continue, worsen, or if your dog seems unwell in any other way.
We'd also be happy to look into this further and see how we can help. Our Nutrition Team can compare the ingredients with your dog's previous food and advise whether a different recipe or a slower transition plan may be more suitable.
I've requested your details via Trustpilot and will follow up via email so we can see where we can help.
Speak soon
Ellie at Tails.com
Easy and my dog loves his food
June 5, 2026
My dog is healthy and happy
Tails is very user friendly and accessible. My dogs health and diet is paramount and I find their kibble to be beneficial for him. Having a Labrador comes with the usual issue of maintaining diet, Tails helps me with ensuring key nutrients and balance as his base meal.
Tails listened to my needs for delivery and provide my dog's food in smaller bags that I am able to manage due to disability. This I truly appreciate as many companies would not do this.
My dog is healthy and happy, so I am happy.
June 5, 2026
Great product, Great service
Great range of products and most important of all my dog loves the food
June 5, 2026
Food is good and arrives on time.
Food is good and arrives on time.
Since Nina started Tails.com she has not suffered with itching in the spring time like she usually does and her feet are looking lovely as she no longer picks them to death.
Her poo is much more solid and she goes regular which she didn't before Tails.com.
I'm very happy with Tails.com.
June 5, 2026
Great company taliored my french…
Great company taliored my french bulldogs food to his needs, his coat is now so shiny and soft with no skin issues...easy to sort your delivery'sand great price
April 25, 2026
Harassment
I thought this would be a good food option for my dog however the amount of calls I have had from yourselves may as well be borderline harassment not only am I receiving sales calls 4 times a day if not more the staff you have calling potential customers need a lesson in customer care and when I ask to be taken off the books due to the amount of call I do not expect the snotty response of “I just work for the company I’m not to know how many times you have been called” I expect an apology and confirmation that I will not be called again!
June 12, 2026
Unprompted review
Reply from Tails.com
Thank you for taking the time to leave your feedback, and I'm really sorry to hear about your experience.
I completely understand how frustrating it must be to continue receiving calls after you've already made it clear that you're not interested. While we do occasionally work with partners to introduce people to Tails.com, your preferences should always be respected, and you certainly shouldn't be contacted repeatedly like this.
I'm also sorry to hear about the response you received when requesting that your details be removed. That's not the level of customer care we aim to provide, and I appreciate you bringing this to our attention.
I'd really like to look into this for you and help ensure your details are no longer used. I'll respond to your email now so we can help get this sorted for you.
Speak soon
Ellie at Tails.com
Ollie doesn’t mind the wet food but…
Ollie doesn’t mind the wet food but won’t touch the kibble dry food.
Deliveries are always on time and well packaged .
Overall the price is competitive with supermarkets etc
June 4, 2026
Great quality food
Great quality food, my golden retriever has had not issues ( he has an off/on delicate tummy), no sign of his usual tummy issues. The delivery service is good and the ability to change the delivery or even cancel one is superb. I give less kibble per meal than recommended as my boy was putting on weight, but won't change his diet
June 11, 2026
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