Taiwangun.com Reviews 

Terrible customer service and unacceptable refund policy. I returned two items for a total refund of €49.92, but the seller only refunded €33.89, leaving €16.03 unpaid.
Even worse, the seller previously stated that they would not issue a refund unless I closed my PayPal disputes. After the dispute was closed, I still did not receive the full amount owed.
I have contacted customer support several times, but the issue remains unresolved.
It is completely unacceptable to withhold a customer's money for returned products and pressure customers to close PayPal disputes before receiving their refunds.
Very unprofessional behavior. I would not recommend this store and strongly advise other customers to be careful when purchasing from Taiwangun, especially if they need to return items or request a refund.

Cheap, fast shipping and good quality.

I bought a replica from Taiwangun that broke twice in about two months, both times in automatic mode. Despite two repairs, I lost confidence in the product and requested a refund. Taiwangun refused, arguing that different parts had failed, even though the symptoms were the same.

Very disappointing customer service. I paid for a working product and got repeated breakdowns instead. Think twice before buying, and keep all your emails.

P.S. Taiwangun's reply shows how stubborn they are. When you buy a new replica that fails seriously twice and that you cannot use for two months, the least they could do is keep the replica and refund it.

They have a great support team and they deliver the package quickly

Great service, fast shipping. Good communication!

Quick, reliable, great inventory and prices!

Absolutely very happy, very good quality, many different options. In my opinion is the best website for airsoft.
Everything is perfect. The products, the customer support, answering very fast and also inform the people by email for everything. Congrats guys. You are doing very well job.

Quick respons to my questions.
Quick delivery.
Great replica. And super assortiment.

A shame that the motor of my replica was not placed correct so my replica malfunctioned. After reshiming.

Great communication and fast replies, fast delivery. Taiwangun never fails to exceed my expectations when it comes to communication. They always keep you updated and when sending emails about reviews they kindly remind you that they expect no reply if your service or package hasn't arrived yet as opposed to other shops which have sent me at least 5 review emails before my package reached my door. I think my package arrived three or four days after ordering it (I live in the Netherlands). I tested the gun and everything worked fine. Thanks again Taiwangun and I'm pretty sure you'll be seeing me again!

Good detailed information, shipment is fine also detailed. More a problem with ups Netherlands

Price to quality ratio is good. quick delivery.

Helped with any issues I had with products, customer service was very helpful, shipping was fast and good all in all very good experience

Good prices and good customer support im buying of them 2years im very statisfied🙃😎would be nice if they sended a patch or something for long time buyers🫂

Contact par mail pour avoir une réduction sur l'achat de 2 répliques de poing pour un total supérieur à 400€
Réponse pas de promotion en se moment.
Je retire un PA du panier qui descend a 306€
Je reçois ma commande et m'aperçois que le GBB que je viens d'acheter est en solde 51€ de différence en quelques jours.
Je les contacte en demandant qu'il aurait pu me prévenir d'attendre pour commander.
Réponse :
We completely understand your disappointment, and we're sorry to hear you feel this way. Unfortunately, at the time you contacted us, the Pit Viper was not part of any planned promotion, so we were unable to offer a discount. Our sales and promotions are scheduled in advance, and we aren't able to apply them retroactively. We truly appreciate your understanding and thank you for your purchase.
Biensur que les soldes sont prévues a l'avance.

Top deals, 1 day delivery.. what can i say more?

I am writing to express my deep disappointment regarding my recent purchase of a replica (Order #1630188) and the poor customer service experience that has followed.

When deciding to shop with Taiwangun, I was reassured by the explicit promises detailed on your website's "Satisfaction Guaranteed" page. The company publicizes a commitment to robust support and customer fulfillment.

Unfortunately, my actual experience when encountering a problem has been entirely the opposite of these promises. The replica I received arrived defective. Specifics are at the support team. Instead of a smooth resolution process that aligns with their stated values, I have encountered unnecessary roadblocks and an unhelpful procedure. Reading online opinions on the repair service, I would prefer to avoid it as reading airsoft forums: The rifles came back scratched and the issues risen again because no critical component was replaced, just "tweaked".

To avoid all this, I proposed a simple and cost effective solution of requesting a 60-70 EUR voucher, so I can replace my replica from Taiwangun for the next games I planned to participate. Now we are just going to ship a defective product back and forth and have bureaucratic and red-tape arguments. And instead of letting some stress of on a good week-end game, I am bound to write such rhetoric emails and feedbacks as I have no rifle to join a fast-paced game.

--- 1. EDIT
Why not emphasize on your website the return process and stress instead of such blatant exclamations like:
"Every replica pass initial check up. It's being checked and overshooted on XCORTECH X3200 chronograph."
"Satisfaction guaranteed"
"Our staff are true ASG lovers"
If any of the above marketing stuff would be true, you would know that replacing the gun at summer would be the number one priority. On the video I provided about the defective replica, the serial number is clearly visible, so as the issue - To a hobbyist, this should be more than enough to immediately apologize and make sure a replacement is shipped ASAP. Then we can start dealing with the red rape and why did the issue occurred.
I will post back your defective gun. And want to express again, I require a brand new replica as after your actions I do not trust any repair service you may provide as your "every equipment is checked" is obviously just a blob of text on your Taiwangun.com website.
And if the next replica will show ANY scratch, field usage, cable insulation issues, replacement parts or anything not original, we will do these rounds again until the "satisfaction guaranteed" is met.

--- 2. EDIT
Since the purchase order placement (2026-06-14) I have received a message now (2026-07-03):
"Hello / Witam / Bonjour
We did refund money for you"

Somehow the process magically changed to a refund... the first problem, I have not requested a refund. The second problem is, I cannot use the rest of my order without a working replica... And I still have no gun for games.

As we are in a warranty-replacement process, I would expect a working replacement replica...

--- 3. EDIT
Taiwangun is probably considers my case resolved by refunding the gun and ghosted my request to send a properly working replica. I still have about 180 EUR equipment left unusable without a working replica...
Even more comical news, their prices for the replica increased from 72.74 EUR to 85.57 EUR... And if I order a new replica under 250 EUR, then add shipping cost as well.
3 weeks of promises for satisfaction guaranteed, no gun, and need to spend 25 EUR above the planned cost if I wish to proceed.

--- 4. EDIT
2026-07-08: Received a promise that I can reorder the gun with the same price and free shipping and Taiwangun will issue a refund on the price difference. Placed order #1637545.

--- 5. EDIT
2026-07-14: Received the order and got a refund on the shipping cost. The replica worked on arrival...

Everything you need at great prices and ultra fast shipping.

Fast shipping, good prices and also good service. They accurately reply to you questions. I have recommended also to my friend

So far so good, Taiwangun have always been super solid. Maybe 5 or 6 orders in total for the past 5 years, and not a single issue. Keep up the good work and continue with the reasonable prices please!

Usually the service is OK but when you have to return something they make the process so difficult only to make you abandon the effort. They tell you again and again to send photos, films of the issue and even when you provide them they trying to dissuade you from your rightful return of faulty product. Very unfair practice. Also they lie and whitewash in the response of the negative reviews of items in their store on their website. Very unfriendly store for customers.