TalentGum 

We joined mainly for skill development outside academics, and I can say it complements school learning nicely. Schools focus more on syllabus, but here my child gets space to express, think and participate without pressure of marks.

My daughter enrolled in a 12-month chess course with Talengum in May 2025. The classes went well during the initial few months, and we were satisfied with the teaching. However, after some time, the instructor was changed, and we were not happy with the new teaching style. We requested an instructor change, which was arranged after a few days.
Unfortunately, within a month, the instructor was changed again, as we were informed he had left. They assigned another instructor, and during each of these changes, we were asked to adjust our class days and timings to suit the instructor, leaving us with no choice but to comply.
After just 1–2 weeks, we were again informed that the instructor had left, and the classes were put on hold. About a week later, we received a call from their team offering alternative time slots, but all the options were completely unsuitable for us. When we requested to continue with the original schedule due to my daughter’s other commitments, their executive responded rudely, raised her voice, and insisted that we must adjust to their proposed timings. She did not even share her name, but the call came from the number 8982030446.
Following this incident, we made several attempts to reach them through calls and emails, but it has been three weeks without any response. Based on our personal experience, I would strongly recommend thinking twice before enrolling in any classes with them.

My queries and feedback was taken care carefully and politely. The issue was resolved within decent time.

1. On 26-Feb-2026, I sent an email requesting cancellation of the enrollment for Ekamjot Kaur. Despite my clear communication over email and phone with your executive, the request was unnecessarily put on hold. Since that day, I have been continuously following up for cancellation and have repeatedly requested that no further deductions be made. However, no action has been taken from your end.
2. I have sent multiple emails, raised concerns through the chatbot, and also contacted the counselor who enrolled us in the course (Tanushka). Unfortunately, no one has responded or provided any resolution.
3. Every ticket raised by me is being closed within 15–20 minutes without any proper resolution or communication.
4. Money deductions are continuing without any prior email communication or approval.
5. Your chatbot has also been unable to provide any assistance. You may review the number of times I have attempted to connect through the chatbot for support.
6. For every new or reopened ticket, the only response received is that “someone will connect within 24 hours,” but no support or follow-up is actually provided.
This entire experience reflects extremely poor customer service and an unfair handling of customers’ hard-earned money.
I request immediate cancellation of the course along with a complete refund at the earliest.
Please treat this matter as urgent and provide a proper resolution immediately.

I am happy with my son’s teacher. She is talented and very patient with kids. My son can catch what she taught in the keyboard class because she explains step by step and repeats when needed.

I had a very nice experience with the agent astha who reschedule my class as per my requirement my daughter taking chess classes and I am happy with my kid classes

I enrolled my nephew and niece with TalentGum for Guitar and Communication Excellence courses with genuine expectations of structured learning and child development. However, after nearly 6 months of experience, I must say the overall ecosystem and service quality have been extremely disappointing.

There appears to be no proper feedback mechanism, no meaningful audit or monitoring of the sessions being delivered to children, and very limited accountability. Relationship Managers are highly active during new enrollments and renewals, but unfortunately become largely unresponsive when parents or guardians need support or updates.

Frequent changes of teachers, inconsistent class timings, skipped sessions without prior notice, and lack of continuity have become a norm. Instead of addressing concerns constructively, complaints often simply result in changing the instructor rather than improving the actual learning experience.

Most concerning is the lack of focus on measurable student progress and developmental outcomes. Parents are investing both time and money with the expectation that children will genuinely benefit from these programs. Unfortunately, the operational quality and engagement standards do not reflect that commitment.

It increasingly feels like the platform has prioritised growth, valuation, and investor optics over educational quality and customer experience. In the end, the real impact is borne by the children and their guardians.

Teaching and all , I never observed.But, my daughter likes the sessions. Service is not good in terms of technical parameters. Classes are unnecessarily on hold time and again, where follow ups are required. I never requested for any teacher change or time change of sessions, but still, I keep getting mails of classes being on hold on my request. Mismanagement is seen.

Ms. Astha help me to great extent on aligning the classes and delightful conversation on getting experienced teacher for my child. Thank you for great support.

Very helpful and quick response

Talent gum is really not trustworthy.
Customer support system is really bad with talent gum. I have enrolled my daughter in piano classes. There was lot of breaks in her classes as teacher was on leave also new students at different levels kept on adding to the batch so there use to be repetition mostly. I was patient with all that. Now they said teacher resigned, that is understandable as well. But after teacher resigned they are not talking any responsibility of assigning to new teacher to the batch. They are just adding these kids to random batches where the new teachers are not even made aware how far my kid was in the syllabus. The new teacher is just starting from the beginning when she already completed 65 sessions. When I am trying to contact customer support about it no one responds. It’s been almost a month since the old teacher resigned. She is not yet assigned to new teacher properly. She still have 30 paid sessions to be taught. I’m fed up trying to contact customer support for the past month. I even requested for a refund of the remaining sessions at least if they can’t respond. There was no response even for that. It’s really bad not trust worthy.

I already emailed after submitting this review as well. It’s been 10 days still nothing is resolved and no one connects. Only they will give acknowledgment emails saying someone will respond in 24 hours, but no one responds even it is more than a week. Where should I contact to get a proper response and the problem to be solved? Really bad customer support. If there is an option to give 0 rating I will give it that.

The service and timely updates about the ticket.

I absolutely like the way teachers and organizers pay attention to your needs and flexible to child'needs.

Excellent variety of courses. My daughter first learned dance, then later enrolled in a communication excellence course. It's convenient to have different skill classes on one platform instead of searching everywhere.

Wanted to give 0 star, as I have a very bad experience with this team. I booked a demo session initially and this team was very interactive then. As I liked the demo session I initiated a payment for further sessions. I was told to pick any day any time in a week for a slot. But when i chose a particular slot, Talentgum team was not ready to take classes at that time. Since no other slots worked for me I asked them to cancel my sessions and asked for refund without taking a single class. Its been more than a month and ive still not heard back from the team on the refund request. Im thinking to take legal action against the team for not being responding to my tickets despite multiple follow ups. This team seems to be fraud and looting money from ppl.

The service is a SCAM. My son did only one lesson. I had asked Aiman Wani to cancel my subscription multiple times after the first session because I had received a message from the tutor stating that no one would attend with no replacement. This company is a thief. I will advise no one, I say no One to have classes with this company. Despite several attempts to get my money back I had no reply. My son attended only 1 lesson out of 24 and still, my money is being kept despite numerous tickets being sent, and for me, I feel like those are not real replies because even though I repeated several times I wanted a cancellation of my £260 back but no one has returned to me.No one except Al answers. I am disappointed big big time. TALENTGUM ARE THIEVES FOR MONEY.DO NOT GET INVOLVED WITH THEM.

My kids are enjoying the class and learning a lot. The teacher explained very well with a lot of patience and let
them to enjoy their learning path.

Great chess learning
Thank you for your time and for the quality of your services.