The necklace is beautifully designed and the mapping is so accurate. My one disappointment is where the diamond sits and how it is fixed to the necklace. A larger than expected space is taken up, cut... See more
Company replied
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Review summary
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What people talk about most
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Really like the bracelet. Fast shipping for custom product. A bit concerned about the internal plastic support band. Recommend something higher strength to resist breaking. $200+ investment....
Company replied
I ordered the silver bracelet , it was beautiful, however the clasp and chain to hold the bracelet is not very sturdy and it snapped and broke on the 1st day of wearing . I cant be bothered to send... See more
Company replied
In general, the purchase was good. Tracking status is lacking. Not sure about the long term quality. I will see. I read horror stories about not being able to cancel membership, so I paid more but did... See more
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Company details
- #102 of 139 best companies in Jewelry Store
- #37 of 51 best companies in Jewelry Designer
- #3 of 6 best companies in Jewelry Engraver
- #25 of 31 best companies in Jewellery Manufacturer
About Talisa Jewelry
Written by the company
Jewelry That Tells Your Story
At Talisa Jewelry, we create meaningful, personalized pieces to celebrate the people and moments that matter most. Each item is crafted with care to be cherished for a lifetime.
Where Jewelry and Creativity Connect
Written by the company
- Individualism Creativity Convenience
- We take pride in our exceptional craftsmanship, meticulous attention to detail, and outstanding customer service.
Outstanding customer service
Support You Can Count On – 7 Days a Week
Customer care is our priority. Expect a response from our team within one business day — usually much quicker.
Contact info
250 Greenwich St, 10007, New York, United States
- +1 (646) 846-1810
- support@talisa.com
- talisa.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Talisa Jewelry
Thanks Kristen!
Reply from Talisa Jewelry
Thank you!
I like the concept, but not the materials
I like the concept. The maps are cool. However the materials are very inexpensive and cheap looking. I might have to buy a chain so that my anniversary present is a little more presentable.
March 16, 2026
Reply from Talisa Jewelry
Dear Mark!
Thank you so much for sharing your thoughts! We're really glad to hear that you like the concept and the maps-they are designed to be meaningful and unique. We completely understand your concerns about the materials, and we appreciate your honesty. While the pieces are created to be beautiful and symbolic, we know that for a special occasion like an anniversary, the overall presentation matters a lot.
To help ensure your gift is exactly what you envisioned, we will contact you through our support team to discuss options, including chains that can elevate the piece and make it feel even more special. Your feedback also helps us think about ways to improve our materials and designs in the future, so thank you again for taking the time to share your experience.
Beautifully designed, minor detail for improvement…
The necklace is beautifully designed and the mapping is so accurate. My one disappointment is where the diamond sits and how it is fixed to the necklace. A larger than expected space is taken up, cutting out some of the next street. It looks like it’s been “glued” on rather than built into the necklace.
I’d still buy this again as it’s such a stunning and unique gift. I just think the way the diamond is incorporated could be improved aesthetically to match the quality of the rest of the work.
March 18, 2026
Reply from Talisa Jewelry
Dear Kadi !
Thank you so much for your thoughtful feedback - we’re really glad to hear you love the design and the accuracy of the mapping!
We truly appreciate you pointing out your concern regarding the diamond placement and how it’s fixed to the necklace. We understand how important these details are, especially for such a meaningful piece.
We will definitely check this with our team to better understand the process and see how this can be improved moving forward.
Thank you again for your honest review and for your kind words — it really means a lot to us
The pendant was perfect - but the chain was streched
The pendant was perfect - but the chain looks like about a two inch section had been stretched and appears weaker than the rest of the chain - unfortunately if I remove the stretched section the chain it would be to short.
March 18, 2026
Reply from Talisa Jewelry
Hi Germ!
Thank you for your feedback. We’re very glad to hear that you love the pendant, but we’re sorry to learn about the issue with the chain.
This is certainly not the quality we aim to provide, and we understand how disappointing it must be, especially if it affects the length and wearability.
Our team will contact you shortly to assist further and find a suitable solution for you.
Ok but not worth the big price tagCommunication is good and delivery was…
Communication is good and delivery was relatively quick. Bit disappointed in the quality as I feel item is very expensive for the quality I think you would get a similar item at a silver shop locally for at least half the price.
March 18, 2026
Reply from Talisa Jewelry
Dear Jenni!
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
We’re glad to hear that the communication and delivery met your expectations, but we’re sorry to learn that you’re disappointed with the quality of the item.
Please rest assured that our team will contact you shortly to assist further and make this right.
Reply from Talisa Jewelry
Thanks!
Delivery left it outside on the street
Delivery left it outside on the street. I’ve updated my review to 2 stars. Talisa Jewlery flagged my review for inappropriate content because I left a 3 star review they didn’t like. My package was left outside on the sidewalk and the delivery was a bad experience. This is a reflection of how Talisa Jewlery does business. Bad delivery experience and unethical company practices of flagging honest reviews they don’t like. Be careful in doing business with them. Not an honest company.
March 14, 2026
Reply from Talisa Jewelry
Hi,
Thank you for your feedback. We’re sorry to hear about the delivery experience. Please note that the delivery itself is handled by the shipping carrier, and unfortunately, we do not have control over how packages are left once they are out for delivery.
We kindly ask you to consider updating your review, as this situation is not related to the product or our service. If there’s anything we can assist you with, please don’t hesitate to let us know.
I finally received my bracelet
I finally received my bracelet, and let me tell you. I am beyond pleased. The quality and the style both exceed expectations.
March 14, 2026
Unprompted review
Reply from Talisa Jewelry
Thanks Ryan!
Took to long to receive when I did…
Took to long to receive when I did receive just looks cheep for what I paid for it.
March 13, 2026
Reply from Talisa Jewelry
Hi,
We’re very sorry to hear that you were disappointed with your order and that the delivery time was longer than expected. We completely understand how frustrating that can be, especially when you are looking forward to receiving your jewelry.
I can see that you have already submitted a refund request, and please rest assured that our team will review it and proceed according to our policy. We always aim to provide both high-quality pieces and a positive experience for our customers, so it’s truly disappointing to hear when we fall short of expectations.
Thank you for bringing this to our attention. If there is anything else you would like to share about your experience, please feel free to let us know-we truly value your feedback.
This is a very unique item of good…
This is a very unique item of good quality to mark a 40 year anniversary. Item was customized and sent very quickly for a cross border order. I am very pleased with the quality of their product and focus on customer communications and service.
March 9, 2026
Reply from Talisa Jewelry
Thank you Richard!
Pictures misrepresent quality and…
Pictures misrepresent quality and design of the bracelet. Would never have purchased it if it was accurately described.
March 12, 2026
Reply from Talisa Jewelry
Hi,
Thank you for sharing your feedback. We’re very sorry to hear that the bracelet did not meet your expectations and that the design and quality felt different from what you anticipated based on the pictures.
We always aim to present our jewelry as accurately as possible, so it’s disappointing to hear that your experience did not reflect that. Your feedback is important to us, and we will make sure to pass it along to the relevant team for review.
Please rest assured that our team will be happy to assist you and look into possible solutions. Someone from our team will contact you shortly to help further.
Beautiful Talisa Bracelet
After searching on line for a Birthday gift for my wife I found the Talisa customized bracelet with Grandchildren’s names to be perfect. Fortunately my wife also felt the bracelet was perfect.
March 10, 2026
Reply from Talisa Jewelry
Thank you so much Steve!
If I could rate greater than 5
If I could rate greater than 5, I would! Going to order the silver necklace as well!!
March 10, 2026
Reply from Talisa Jewelry
Thank you so much Tyler!
Inspiration from a friendship bracelet for some real stone jewelry.
I was given guidance on what to purchase based on my questions. The company gave me advice and made the right choice for my desired product. They also provided feedback on the purchase.
March 6, 2026
Reply from Talisa Jewelry
Thank you so much Neil!
The bracelet snapped after the 3rd time…
The bracelet snapped after the 3rd time he put in on. Not happy at all
February 14, 2026
Reply from Talisa Jewelry
Hi,
I’m really sorry to hear that the bracelet snapped after only a few uses - that’s definitely not the experience we want you to have. Please rest assured that we’ll be happy to help resolve this for you.
Our team will contact you shortly to arrange a solution. Thank you for bringing this to our attention.
Bracelet is way too small
Bracelet is way too small! I have a small wrist and it barely fits. Also, I specified 3 spheres with names on them and the printing is so tiny that I couldn’t read it! I paid $167.72 for an 80th birthday gift that the recipient won’t use. I fell for an Internet scam and I wish I could get my money back.
March 10, 2026
Reply from Talisa Jewelry
Hi,
Thank you for your message. This is not an issue at all-the bracelet size can be changed. It looks like the incorrect size was selected when placing the order, but we will be happy to help resolve this for you.
Our team will contact you shortly to arrange the next steps.
Really like the bracelet
Really like the bracelet. Fast shipping for custom product.
A bit concerned about the internal plastic support band. Recommend something higher strength to resist breaking. $200+ investment....
March 9, 2026
Reply from Talisa Jewelry
Thank you for your feedback! We're so glad to hear that you like the bracelet and that it arrived quickly, even as a custom piece.
We also appreciate you sharing your concern about the internal support band. Your feedback is very valuable, and we’ll be sure to pass it along to our product team for review. We always strive to improve both the quality and durability of our pieces.
This wasn't even close to what I…
This wasn't even close to what I expected! I have bracelets that were half the price that are much nicer and larger in the stones. And I paid extra for gold bands three of them to have names and I can't even see the names. I highly recommend not ordering this bracelet.
March 9, 2026
Reply from Talisa Jewelry
Thank you for sharing your feedback. We’re truly sorry to hear that the bracelet did not meet your expectations. This is certainly not the experience we want for our customers.
Our team will reach out to you shortly to learn more about the issue and see how we can make this right for you. We truly appreciate you bringing this to our attention and hope to resolve it for you as soon as possible.
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