The necklace is beautifully designed and the mapping is so accurate. My one disappointment is where the diamond sits and how it is fixed to the necklace. A larger than expected space is taken up, cut... See more
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Review summary
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What people talk about most
Based on these reviews
Really like the bracelet. Fast shipping for custom product. A bit concerned about the internal plastic support band. Recommend something higher strength to resist breaking. $200+ investment....
Company replied
I ordered the silver bracelet , it was beautiful, however the clasp and chain to hold the bracelet is not very sturdy and it snapped and broke on the 1st day of wearing . I cant be bothered to send... See more
Company replied
In general, the purchase was good. Tracking status is lacking. Not sure about the long term quality. I will see. I read horror stories about not being able to cancel membership, so I paid more but did... See more
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Company details
- #102 of 139 best companies in Jewelry Store
- #37 of 51 best companies in Jewelry Designer
- #3 of 6 best companies in Jewelry Engraver
- #25 of 31 best companies in Jewellery Manufacturer
About Talisa Jewelry
Written by the company
Jewelry That Tells Your Story
At Talisa Jewelry, we create meaningful, personalized pieces to celebrate the people and moments that matter most. Each item is crafted with care to be cherished for a lifetime.
Where Jewelry and Creativity Connect
Written by the company
- Individualism Creativity Convenience
- We take pride in our exceptional craftsmanship, meticulous attention to detail, and outstanding customer service.
Outstanding customer service
Support You Can Count On – 7 Days a Week
Customer care is our priority. Expect a response from our team within one business day — usually much quicker.
Contact info
250 Greenwich St, 10007, New York, United States
- +1 (646) 846-1810
- support@talisa.com
- talisa.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Talisa Jewelry
Thanks Rogerio!
My wife loved the gift but…
My wife loved the map necklace but it wasn’t delivered on time. I appreciate the refund for shipping but I needed to spend much more money than what was reimbursed to give her a gift on the Valentine’s Day.
February 15, 2026
Reply from Talisa Jewelry
Hi!
We’re very sorry your map necklace didn’t arrive in time for Valentine’s Day. We completely understand how frustrating that must have been, especially after you had to spend more to find another gift for your wife. We truly appreciate you reaching out to us directly and giving us the chance to address this. Your feedback means a lot, and we’re committed to providing a better experience going forward.
The bracelet broke while my wife was…
The bracelet broke while my wife was wearing it luckily it fell in her purse
February 18, 2026
Reply from Talisa Jewelry
Hi.
We’re very sorry to hear that the bracelet broke while your wife was wearing it, but we’re truly relieved it was found safely in her purse. That’s certainly not the experience we want for our customers, and we completely understand how disappointing that must have been.
Our support team has already taken care of your case, and we’re glad we were able to resolve the issue for you. We really appreciate you reaching out and allowing us to make things right. Your feedback helps us continue improving our quality and service, and it means a lot that you brought this to our attention.
Thank you again for your patience and understanding - we truly value your support and hope your next experience with us is a great one.
When I finally received the product the…
When I finally received the product the quality seems good. Why I gave a 3star review is there is no way to track an order. Note• the shipping window of time was pretty close to expected.
February 19, 2026
Reply from Talisa Jewelry
Thank you for your review! I am so glad to hear that you are happy with the quality of the product and that it arrived within the expected timeframe.
I am so sorry that you weren't able to track your order. We normally send out tracking links via email, but based on your experience, we are going to double-check our system to ensure those emails are actually being received properly. Thank you for bringing this to our attention!
We appreciate your feedback and hope to serve you again in the future.
Good product, needs better status
In general, the purchase was good. Tracking status is lacking. Not sure about the long term quality. I will see. I read horror stories about not being able to cancel membership, so I paid more but did not do the membership thing.
February 17, 2026
Reply from Talisa Jewelry
Thank you for sharing your feedback!
We’re glad to hear your purchase went well. Regarding the membership, we completely understand your concern — but we want to assure you that the cancellation process is very simple. From the very first moment after subscribing, there’s a clear “Cancel” button right in your account, so you can end the membership anytime with just a click.
If you decide to try the VIP option in the future, please don’t be afraid — managing it is straightforward and fully under your control.
We hope you continue enjoying your Talisa piece!
Sentimental importance is key!
Women appreciate sentiment and this is probably THE BEST gift I could have got my partner. Easy to order, arrived on time and exactly the way it appeared in the creation application. I wasn't even aware that it came with a card with the location I chose on it as it appeared in the creation application, which she's chosen to frame because it meant so much to her. Thanks to Talisa I've acquired some gold stars lol just not exactly sure what I'm going to do for next year now to top this 😵💫
February 13, 2026
Reply from Talisa Jewelry
This made us smile from start to finish — thank you so much for sharing!
We’re so happy to hear that the piece meant so much to your partner and that everything arrived exactly as you created it. The fact that she chose to frame the location card is incredibly special — those little details are designed to make the moment even more meaningful.
Sounds like you set the bar pretty high this year… but don’t worry, we’ll be here to help you top it next time!
Reply from Talisa Jewelry
We’re thrilled to hear you love the necklace and that the quality met your expectations.
Enjoy wearing it, and thank you for choosing Talisa!
Beautiful product and fast shipping!
February 17, 2026
Reply from Talisa Jewelry
Thank you so much for your lovely feedback!
Very personalized gift (bracelet) that…
Very personalized gift (bracelet) that didn't break the bank.
February 14, 2026
Reply from Talisa Jewelry
We’re so happy to hear you loved the personalized bracelet — creating meaningful pieces that feel special and accessible is exactly what we strive for.
Thank you for choosing Talisa to be part of your gifting moment.
Necklace on the Nile.
Peter was fantastic in getting me the necklace with the map of where we started dating, where we got engaged, where we were married, and where we renewed our vows. It was for our 50th anniversary of being together and Peter helped personally to expedite production so I could have the necklace to give it to her on Valentines Day (our anniversary) while we were on a cruise of the Nile River. It was very romantic and she LOVES it! She hasn’t taken it off!!
February 5, 2026
Reply from Talisa Jewelry
What an incredible love story — 50 years together is truly something to celebrate!
We’re so honored that you chose Talisa to capture the places that mean so much to your journey. The fact that she hasn’t taken it off is the greatest compliment we could receive.
Thank you for letting us be part of such a meaningful milestone in your love story.
Overall Experience
There are several things that made my experience great with Talisa Jewelry:
1. The bracelet design process is simple and fast
2. The design, purchase and ship process was very fast, less than a week
3. My wife loved her gift
February 12, 2026
Reply from Talisa Jewelry
Thank you so much for sharing your experience!
We’re thrilled to hear that the design process felt simple and fast — that’s exactly what we aim for. Knowing that everything from design to delivery took less than a week makes us especially happy, as we know timing can be so important when preparing a special gift.
And most importantly — we’re so glad your wife loved her bracelet! That’s truly the best feedback we could receive.
Thank you for choosing Talisa Jewelry to celebrate such a meaningful moment.
Beautiful bracelet
I ordered the silver bracelet , it was beautiful, however the clasp and chain to hold the bracelet is not very sturdy and it snapped and broke on the 1st day of wearing .
I cant be bothered to send it back so I have taken it to a local jeweller to get a sturdy clasp and chain fitted.
February 7, 2026
Reply from Talisa Jewelry
Thank you for your honest feedback.
We’re truly sorry to hear that the clasp and chain broke on the very first day — that’s definitely not the experience we want for you. While we’re glad you liked the bracelet itself, the durability should absolutely match the beauty.
Our support team will be reaching out to you shortly to look into this properly and make things right. We truly appreciate you bringing this to our attention and giving us the opportunity to assist you.
My wife loves her Bracelet She couldn't…
My wife loves her Bracelet She couldn't believe it showed where we had our first Kiss over 50 years ago
February 11, 2026
Reply from Talisa Jewelry
Thank you for sharing such a beautiful story. We’re truly honored that the bracelet captured such a meaningful memory from your life together. Knowing it represents a moment so special after 50 years makes it all the more heartwarming!
Easy to use. Very personal customized piece.
The website was easy to use. I love the customization options. It arrived quickly and looks beautiful. My wife loves it.
February 11, 2026
Reply from Talisa Jewelry
Thank you for sharing your wonderful feedback. We’re delighted that you enjoyed the customization process and that your order arrived promptly and just as you hoped.
Went well over expectations thank you!
February 15, 2026
Reply from Talisa Jewelry
We’re thrilled to hear that your experience exceeded expectations!
Reply from Talisa Jewelry
Thank you for bringing this to our attention. Our support team is reaching out to you by email right now to assist. According to the tracking information, your order was marked as delivered on February 14th, but we’ll double-check the shipping address on file and help explore possible solutions if the package is still missing.
Beautiful pendant my wife loved!
The idea for these pendants is impressive. At this price point, the quality of the pendent is very nice. Using the online map was easy! They also kept me up to date as the piece was made.
February 10, 2026
Reply from Talisa Jewelry
Thank you for your wonderful review. We’re delighted that you appreciated the concept of our pendants and found the quality and online design process impressive.
Product was as promised and delivered…
Product was as promised and delivered on time
February 14, 2026
Reply from Talisa Jewelry
Thank you for your feedback. We’re pleased to hear that your order arrived on time and met your expectations.
Reply from Talisa Jewelry
Thank you so much for sharing your thoughts with us. We truly appreciate that you liked the jewelry itself, and we’re very sorry to hear that the shipping time and price did not fully meet your expectations.
Your order was placed on February 2nd and delivered on February 14th, which falls within the 8–10 business day shipping timeframe selected at checkout.
We completely understand, however, that when you’re excited about a gift—especially around Valentine’s Day—this can still feel longer than hoped.
Reply from Talisa Jewelry
Thank you for your lovely feedback.
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