Talk Talk Switzerland Reviews 47

TT took over from Shell, and now I cannot pay my bill online. Their form simply doesnt work! Had to call them and go through a complicated automated system last month. Seems I will have to do this every month. I dont want a direct debit, as I dont think I will be with them that long.......

Simphiwe Biggest waste of space!! Doesn’t help in the slightest. Terrible with punctuation and provides zero level of customer service!!
Sends emails without consent

I have been with talk talk for many years but a payment didn't go through on ringing them they said they didn't provide my type of service any more so I would need to 'upgrade' to a new package tieing me up with them for 2 years! on 19th June the system was taken over but I received no broadband for 2 weeks. Technical said they were sending an engineer who couldn't find a fault so they sent a 'talk talk' engineer who wrote a report and took photo's outside of the problem which wasn't rectified. I rang again and at last was connected to a UK call centre who rectified the problem within 15 minutes but their system still wouldn't accept payment so they threatened to cut off my connection of phone and broadband. So far all calls to them have been connected to Durban, South Africa, Asia and today the Philippines still without success. They've rung every day this week leaving high pitch shrill on my answer machine. After checking my speed promised to be 12 mbps it is actually between 5 and 7.5. This has become the worst unprofessional company I have ever dealt with considering I've been with them on the old system for over 15 years, they can keep their contract, bills etc as I'm now forced to move to a more reliable company as this is still ongoing. Be very wary if you're considering their services.

Only because I have to rate it. My company shell have been taken over by talk talk my has trebled tried to speak to them as my bill was so high..... told me I left them 3 years ago correct and owed me £ 17.00 ??? Can't explain why my bill has gone from£27.00 to £57.00 now they have taken over Shell energy, Why can nobody do anything about them . What a shower...yes of course I will be changing provider.

Tried by phone for a month to have WiFi in my flat. Wrong modem sent twice to wrong address . I called twice to rectify my address to a correct one and they still got it wrong. They kept Changing date on my WiFi going live so cancelled my contract as they had messed me about so much. Refused to put me through to manager to air my concerns and refused to put me through to complains department. The only thing they got correct was my direct debit details which were on my direct debit account twice. Avoid these people they havnt a clue what they doing.

Talk talk staff are enjoying their Christmas break while 100’s of paying customers in SE Kent, have had no internet service since Saturday at 9pm. The company lied about anything being wrong, made customers go through useless rituals to fix nothing at their homes…kept lying until it was Sunday and no staff were available to Talktalk to?
This is unacceptable unreasonable and unfair, I pay over £42 monthly for what?
To be unable to utilise any websites, video calling, emailing, or non-terrestrial applications is the final straw, and today being Christmas Day, is another day of loss of service. My topup bolt-ons and any extra cash splashed is now Talktalks problem. They owe me and many others compensation for a missed Christmas event. Can’t even video call my family abroad….
How dare they abandon their loyal customers at such a pivotal time of year! What about the vulnerable humans who need the internet because the ****** government’s made us all dependent on it?🤯 Sort it out TALKTALK or get off the pot!

Moved house across the road. I was with Talk Talk already and they booked an engineer. After lots of chasing and engineer failed to make contact, chased again and they said engineer said Talk Talk didn't have enough "ports" so I would have to go another supplier. I cancelled DD and they sent me a "no reply" email aasking me to reinstate the DD!

They failed to send a signal, then engineer came to fix, (I agreed if there was no fault I would pay £75) the engineer stated it was broken at 8:00 when he checked, both my self and him got to my house at 8:30 as I work nights, and it was working, he again stated he knew it was broken, and I had emails confirming this.

X2 months later I noticed my direct debit was £144 for 1 month- it still wasn’t working properly either, called to sort it as I had proof,

They denied he fixed it, even though emails etc stated different, somehow signed me to a new contract!! Then when I told them to cancel it and cancel my account, both by live chat and call they kept cutting me off. A month later another bill of £174 has came through for late payment, as I cancelled the dd of engineer, (I was happy to pay proper amount) by instead they didn’t cancel, keep sending ridiculous bills, noone could pay.

I have had the worst experience with this company after being a loyal customer for years. Avoid avoid avoid !!!!!

Talk Talk is the worst company I have ever had the misfortune to have to deal with. My account was closed after receiving a catalog of dreadful service whilst using them. Account closed on 30th May 2023, I have just received a bill for £62when in actual fact they owe me money. They really are a dreadful company to deal with. I even raised an official complaint but they don't seem understand what good customer service is.

My Talk Talk service went down a week ago, eventually after a few frustrating phone calls it was agreed an engineer would come out, between 7-9pm. The engineer arrived at 7.45am he said he needed a parking permit so we offered him a secure parking space at the back of the house which he refused to use, he left without doing the repair, his attitude was appalling. Talk Talk are the worst broadband suppliers I have ever dealt with. Any communication with them is extremely frustrating with call centres based abroad staffed by people who have a poor command of the language they are conversing in.

My wifi service is cut today by this company but they charged me until 3/5! Rubbish company ! Rubbish customer service!

I had to endure a week of customer service hell with talk talk to try and resolve a technical issue and talktalk admin error that is still not addressed. Talktalk have a completely broken customer service model. Incompetent inexperienced staff just highly scripted. Compartmentalised departments so get passed from pillar to post repeating yourself over and over again, explaining same story, same security questions with no one one person taking ownership on your case. Cut off multiple times on chat and phone as it’s easier for staff just to get you off their plate, then you have to start all over again. Staff are Incapable of solving basic never mind complex issues, had 6 staff on 1.5 hr chat being passed from pillar to post no one could solve my issue. Failure to live up to promises, I was promised a manager call between 8-9 which never happened. No escalation process. No call backs or care for your case the onus is all on the customer to get something resolved. In the end I couldn’t bare it anymore. I gave up and cancelled today and upgraded with Vodaphone. Talktalk are just impossible to deal with. I spent over 10 hrs solid this week either on chat or calls getting nothing but frustration and upset, going round and round in circles. I would say avoid talktalk at all costs. If you do have to deal with them use chat and screenshot everything as evidence. The terrible reviews speak for themselves.

OMG.WHAT A JOKE!!!! If someone thinking to become a talk talk client don't even look to their side.they really nice and helpful till you sign up but after it's a massive circus.i am a new customer with them and from day one having issues with the service.If I need to tell all my story probably better I write a book cos here is not enough space.The worst thing is that I am trying to stay with them but they don't even trying to find a solution.NO HELP WHAT SO EVER!!!!

Just the worst. Like so many others, I have had murder trying to deal with their disinterested and incompetent call centre staff on behalf of my 93 year old Mother. She has a fault yet I ended up spending a week trying to sort it out. I was given wrong information, and most egregiously they failed on two occasions to treat it as an urgent case due to the fact she is vulnerable and a community alarm is connected to the phone line. I fact one so called manager had the gall to question the level of support and care I provide to my Mum because I was not with her at the time of calling - needless to say I responded with appropriate profanities - how dare he the little twerp! They also lost my original authorization to speak on my Mum's behalf, which caused interminable problems, and even though I raised two complaints they failed to action them meaningfully. I spoke to one muppet after another, no one showed any initiative and meanwhile I was driven insane as I was bounced around from one fool to another. The text chat is even worse and the fact I spent countless hours trying to sort a simple fault tells it all. The engineers didn't have a good word to say about TT either, indeed the call centre prolonged the problem by failing to accept the fault was at the exchange like the first engineer reported and I reiterated to them countless times. As you can tell, am fuming and will extricate my Mum from this contract as soon as possible. Just when you think utilities customer service cannot get any worse, along comes TT and its foreign call centre operatives to really mess up your day. Just shocking!

I have been with talk talk since 2005as a loyal customer I don’t understand why I could not renew my contract as normal, after being passed to 4departments all apologetic but no help,I reached James who informed me I could not renew when I asked what now he said he would put me though to customer services they would help with closing my account but I was cut off. I was upset so I have not done anything yet I was not planning to leave I am nearly 80yrs so I do like change unless I am not happy with the service in this case I was loyal.Why spend money on advertising if this how they treat loyalty. I have to do something because my bill has been double. I can’t afford this a lot of companies have cheaper offers, so I think you should look after your customers better??
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Talk talk has the worst customer service ever! It took me 90 minutes and 7 conversations just to cancel my broadband with them. Appalling

Good company been with them for over 15years never had a problem only called for an engineer once in all that time they were brilliant allsorted today they had time and patience well done 👏 ✔

after making 11 phone calls to talk talk to cancel my new service i still get bill, the service was £28 pm and the bill is £39 and i have no equipment or internet but stll get a bill they broke the law by not allowing me to cancel within the first 2 weeks by telling me i had no account then after 2 weeks my account appeared and i have to give 30 day notice

The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue more my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service.
I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using.
I then also asked could I get the transcript of this phone call or motre info on all that we have spoken about as well as the instructions in this cancelation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving.
I called them three times and its like talking to a wall they are so difficult!