To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
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Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
Daniel was fantastic throughout the whole process. He made everything incredibly straightforward and easy to understand from start to finish. He was always attentive, answered every question I had q... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful engineer.vnew router on…
Very helpful engineer.vnew router on its way
Thank you
August 27, 2026
Reply from TalkTalk Business
Good Afternoon J Hunter,
We're so glad to hear our engineer was helpful and that a new router is on its way. Thank you for your kind words!
With thanks,
Rebecca
Customer Experience Team
Very efficient and we were able to…
Very efficient and we were able to understand the answer to our query ,thankyou .
August 27, 2026
Reply from TalkTalk Business
Good Afternoon Ms JanIbison,
We're so glad to hear that we were able to provide a clear and efficient answer to your question. Thank you for taking the time to share your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that you experienced such quick response times and great customer service. Thank you for sharing your positive feedback with us!
With thanks,
Rebecca
Customer Experience Team
Shubham was most helpful and reassuring…
Shubham was most helpful and reassuring in sorting out my internet and landline breakdown. He was very patient and polite and made sure that my problem was solved successfully. Many thanks Shubham. Dominique
August 26, 2026
Reply from TalkTalk Business
Good Morning Dominique,
We're so glad to hear Shubham provided such helpful and reassuring assistance with your internet and landline breakdown. We appreciate you sharing your positive experience!
With thanks,
Rebecca
Customer Experience Team
Rubbish company
Rubbish company
My business landlines is not working for 4 days. I lost nearly 1000£ i couldn't take orders. They didn't help me. Imagine whan company they haven't team to fix your problem. Definitely i will change my provider
August 24, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Ali,
We are truly sorry to hear about the significant disruption to your business due to the landline issue and the financial loss you've experienced. We understand your frustration and disappointment with the lack of resolution.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Problem solved at last
August 26, 2026
Reply from TalkTalk Business
Good Morning David,
We're so glad we could help resolve your problem. We appreciate your positive feedback!
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Sharon was very helpful and resolved my…
Sharon was very helpful and resolved my issue with speed.
August 26, 2026
Reply from TalkTalk Business
Good Morning,
It's wonderful to hear that your issue was resolved by Sharon with speed and efficiency. We are delighted to know you had such a positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Abbas,
We're so glad you found our service clear and straightforward! We truly appreciate your positive feedback.
Many thanks
Rebecca
Customer Experience Team
The content and information provided by…
The content and information provided by siadul alam was both useful and informative giving me confidence in the deal.
August 25, 2026
Reply from TalkTalk Business
Good Morning Mike,
We're so glad to hear that the information provided from Saidul was useful and informative, giving you confidence in the deal. We appreciate your positive feedback!
Many thanks
Rebecca
Customer Experience Team
The representative was helpful. TalkTalk Business was not.
Summary: If you require NOthing from your business ISP TalkTalk Business is for you.
The representative was helpful. Customer service is fine.
TalkTalk Business is not so much.
The email was never working properly and then it disappeared. My accounts, where are they?
The portal to manage the account was not working. The user interface was non intuitive.
I had to register with the new platforms TalkTalk migrated to and none worked well.
Right now 25/08/2026 I should be able to see the cases in my portal and I don't. "My Services" nothing, "My Cases" nothing, "Invoices" nothing. NOthing I am checking right now.
Prices increase, the speeds do not, neither is a quality of service.
To top it off 30 day lead time to cancel. Laughable.
July 25, 2026
Reply from TalkTalk Business
Good Morning,
We sincerely apologize for the incredibly frustrating experience you've had with our services, particularly with the email, account management portal, and the lack of visibility for your cases and invoices. We understand your disappointment regarding the price increases without corresponding improvements in speed or quality of service. We would be happy to investigate these issues further for you.
Many thanks
Rebecca
Customer Experience Team
Still having the same billing and system problems after two years
UPDATE FOR TALKTALK BUSINESS:I see your request and want to send my details to your customer experience team, but your official Trustpilot "Information Request" link has expired and is locked. Please log into your Trustpilot portal and click "Request Information" on my review one more time. This will generate a fresh secure link so I can safely send you my account number and contact number without publishing them to the public. Thank you!
My experience with TalkTalk Business has been very frustrating, particularly because I have now experienced essentially the same problem twice.
Around two years ago, I renewed my contract and TalkTalk Business overcharged me for several months. The amount charged was different each month, and despite contacting customer service several times, I was repeatedly told that the issue would be passed to the relevant department and that I would receive a refund.
More than a month later, nothing had happened. I eventually had to call the complaints line, where a manager reviewed the case and managed to resolve it within two days. So the problem could be solved, but only after I escalated it to a complaint.
Fast forward two years and I renewed my contract again. Unfortunately, TalkTalk Business is once again charging me the old contract amount instead of the renewed amount.
I raised a case through their "new" MyAccount system. I received an email confirming that the case had been created, but the case does not appear in MyCases. In fact, My Orders, My Services and My Cases show no useful records at all. The only section where I can see anything is Invoices, and those invoices are still charging me the old contract amount.
I contacted online support and, to their credit, the agent was polite and was able to locate the case internally. I was told:
"your renewed contract is yet to be updated on your account"
and that the case had been escalated to the relevant department.
This raises another concern. If the support team can see my case internally, why can't I see it in MyCases? What is the point of a customer portal where the customer cannot see their own orders, services or support cases?
I also asked when the "new" system would be fully functional. I was told that the technical team is working to fix issues caused by the migration to the new system, but that there is "no specific timeline" for when this will be fixed.
Although the support staff I have spoken to have generally been polite, I increasingly get the impression that frontline customer service is not sufficiently equipped to actually resolve these kinds of problems. They can identify an issue and escalate it, but there seems to be little ownership and no clear timeframe for resolution.
What makes this particularly disappointing is that this is not a new problem for me. I experienced almost exactly the same billing problem after renewing my contract two years ago. Two years later, after another contract renewal, I am experiencing another billing problem and another escalation.
Customers should not have to repeatedly contact support, wait more than a month, and potentially escalate to a complaints team just to get a contract and billing issue corrected.
After two years, I would expect a much more reliable billing system, a properly functioning customer portal, and a support process where someone actually takes ownership of the problem and gets it resolved.
August 21, 2026
Unprompted review
Reply from TalkTalk Business
--Updated 01/09/2026--
Good Afternoon William,
Unfortunately, as you did not reply to the request for information within the provided 3-day grace period by Trustpilot the initial request has expired. Trustpilot, does not currently allow us to re-request information for the same review once the 3-day period has passed.
I would suggest you email our Customer Services Team on customerservices@talktalk.business, and refer to your Trustpilot review along with providing your account details and any relevant cases you wish us to review in relation to your experience. The team will pick us and have this escalated to our Customer Experience Team to support further.
With thanks,
Rebecca
Customer Experience Team
---------------------
Good Morning William,
We appreciate you taking the time to share your detailed feedback regarding your recent contract renewal and the recurring billing issues you've encountered. We sincerely regret that you are experiencing a similar problem to one you faced previously. It is clear that the repeated overcharging and the difficulties with our customer portal have caused significant frustration, and we understand your disappointment with the lack of a timely resolution and clear ownership of these concerns.
We acknowledge your observations about our support team's ability to escalate issues but not always resolve them directly, and we are actively working to empower our frontline staff further. Your comments about the functionality of our "new" MyAccount system, particularly the inability to view your cases, orders, and services, are also very important to us. We recognize the inconvenience this causes and are committed to improving the user experience and the transparency of our portal.
We are reviewing our internal processes to ensure that contract renewals are handled more smoothly and that billing accuracy is maintained consistently.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Shildon Community Bus,
We are so pleased to hear you had such a positive experience and found our team member to be very helpful. Thank you for your kind feedback!
Many thanks
Rebecca
Customer Experience Team
Amaan provided an excellent and polite…
Amaan provided an excellent and polite response to my queries Tuesday, 25/8/2026
August 25, 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Corbally,
We are so pleased to hear that Amaan provided such an excellent and polite response to your queries. Thank you for taking the time to share your positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Our shop Internet was not working…
Our shop Internet was not working properly from last 2 months so we called Talk Talk and there was a person by name of Abu Bakr.
He was really helpful and friendly within 5 minutes he fix our internet problem
Thank you so much Abu Bakr.
August 24, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Khaled,
We are so pleased to hear that Abu was able to resolve your internet issue quickly and efficiently. It's wonderful to know that you had such a positive experience with our service. Thank you for sharing your kind words.
With thanks,
Rebecca
Customer Experience Team
Leaving after 10 years... Awful customer service
Have been a customer for the best part of 10 years, and charged for an obsolete and faulty router. Once I understood why I had been charged, I returned the router but that was still not enough.
They have lost a loyal customer due to exceptionally poor customer service.
August 24, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Richard,
We are truly sorry to hear about your recent experience and the frustration caused by the router charge, especially given your decade-long loyalty. We understand your disappointment and appreciate you bringing this to our attention.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
I'm absolutely appalled with the way I…
I'm absolutely appalled with the way I have been treated by Talk Talk. I have been s customer for many years, and recently enquired about upgrading to Full Fibre, I rang them in early July and agreed a contract with them to stay as a customer.
My installation date was today 24 August. I rang their customer service number to ask if they were still coming today, and was told 'the agreement had been cancelled' I hadnt cancelled it and I've had nothing from Talk Talk to say otherwise.
I am extremely cross and annoyed and when I was transferred to someone else, I had to start all over again. The call was then terminated (not by me !).
August 24, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Michael,
We are truly sorry to hear about the frustrating experience you've had with your recent upgrade enquiry and the unexpected cancellation of your Full Fibre installation.
We understand how upsetting it must be to have an agreement cancelled without your knowledge, especially after being a loyal customer for so many years. We also regret the inconvenience of having your call terminated after being transferred.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Super Efficient
Saurabh dealt with my query and was super efficient in resolving this issue.
August 24, 2026
Reply from TalkTalk Business
Good Morning Kym,
We're delighted to hear that your query was resolved so efficiently by Saurabh. Thank you for sharing your positive experience with us. We are really pleased that the service you received was worthy of a 5-star review.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Zhou,
We are so pleased to hear that we were able to assist you and resolve your problem effectively. Thank you for your wonderful 5-star review!
With thanks,
Rebecca
Customer Experience Team
Saidul Alam is excellent at his job.
Saidul Alam was charming, but more importantly, patient and helpful. He explained technical issues clearly and ensured I was buying the best product for me. He is excellent at his job.
August 21, 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Vanessa,
We're so pleased to hear that Saidul provided such a positive and helpful experience. It's wonderful to know they clearly explained technical issues and assisted you in finding the best product.
With thanks,
Rebecca
Customer Experience Team
Inadequate support website.
I just wanted to change the bank details for our direct debit. There seems to be no easy way to do it and I had to resort to your chat line which was a nuisance. The water company, by comparison, allowed me to simply edit the bank details that were accessible online. It took two minutes compared with about half an hour or more with you. You emailed me a direct debit form to print, scan and return. Very messy.
August 20, 2026
Reply from TalkTalk Business
Good Morning Alan,
We appreciate you taking the time to share your feedback regarding the direct debit update process. We understand that the current method of changing bank details was inconvenient and time-consuming compared to your experience with other services. We are actively reviewing our online processes to make such updates more straightforward and user-friendly. Your comments highlight areas where we can improve, and we are committed to enhancing our digital services for a smoother customer experience.
With thanks,
Rebecca
Customer Experience Team
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