Town & Country Mortgage Services Ltd Reviews 

1,265
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, knowledgeable, and approachable during every stage of the mortgage journey. Many people mention that advisors provide clear, thorough explanations, which helps first-time buyers feel confident and well-supported. Some people also felt that the remarkably fast response times and proactive communication were major highlights of the service. Reviewers frequently appreciate that advisors remain readily available outside of standard business hours to resolve urgent issues and answer questions. Buyers note that overall user experiences are smooth, efficient, and completely tailored to handle unique financial situations.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and efficient throughout the mortgage process.... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional mortgage service. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and prompt... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast turnaround times and... See more

User experience

People report positive experiences with user_experience, noting that the mortgage process is surprisingly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Income Protection Insurance Company
  4. Insurance Broker
  5. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,265)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

Stephen has been incredible!…

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensely supported throughout our journey! We couldn’t be more grateful. Thank you!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Michael Longley is Exceptional! ⭐⭐⭐⭐⭐

Working with Michael Longley was an absolute pleasure. From start to finish, he made the mortgage process smooth, stress-free, and completely transparent. His professionalism, attention to detail, and clear communication stood out at every stage. Michael went above and beyond to ensure I understood all my options and secured the best possible deal.
It’s rare to find someone who combines expertise with genuine care for their clients, but Michael does exactly that. I couldn’t recommend him highly enough – truly outstanding service!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, really great clear communication. As a first time buyer they have made this process so easy and have been friendly and professional during each interaction. Big thank you to Lewis and Oksana

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Town and Country have been amazing to…

Town and Country have been amazing to deal with throughout our entire journey. Me and my partner have always felt informed and genuinely cared for throughout the entire process working with Stephen, he’s always worked with us and our circumstances and didn’t just confine us to a box, we were not standard applicants but they worked with us to get a product that was right for us and made our dream of becoming home owners true ! Even through the grey areas Stephen always offered his advice and guidance and we truly believe even if we hadn’t got the results we wanted, he would have worked with us until we did ! Would recommend them to anyone looking or even just unsure on what to do !

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Really helpful with everything especially Mitchell and Lewis. Helped us through so much especially when we were having trouble with everything.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Michael was brilliant

Michael was brilliant, informative and very easy to chat to around somewhat complex subjects. Reassuring throughout the process. Made it all very smooth and simple!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Really helpfull. Super quick and informative responces and commumication. Overal 10/10

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Charlotte and Mitchell have been…

Charlotte and Mitchell have been brilliant helping us with our re-mortgage. This is the 3rd time that we have used Town & Country and specifically Charlotte’s services. Always very helpful, we would highly recommend both their services.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I first reached out to Stephen a year…

I first reached out to Stephen a year ago to quickly turn around a mortgage in principle so that I could go view a flat, he was responsive and accommodated my quick turnaround without question. I didn’t proceed, but when the time came 12 months later to start the process again, he was the person I reached out to. Like before, he was responsive and immediately set to work even on his first day in his new job. He was very thorough, found me a really good mortgage deal that worked with my situation, took me through every detail, and ensured I asked all the right questions to other parties involved, as well as committing to another quick turnaround time. I highly recommend Stephen, and will be coming to him again for any needs I have in the future.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service - Mike Caldwell 10/10

Spoke to Mike Caldwell back in July.
Our financial background was complex, but Mike was brilliant.
He found us a lender and was able to recommend a product that suited our needs.

Communication with Mike was 10/10.
Being able to use messaging services was so easy for quick catch ups.

His expertise in the market really helped and we were able to secure a mortgage on our dream home.

Thank you Mike and Mitch for your outstanding service.

We will see you when our mortgage is up for renewal!

Mr & Mrs Crouch

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Lewis and Sommer have been brilliant

Lewis and Sommer have been brilliant! As a first time buyer they helped make the mortgage application process smooth sailing and always responded quickly to any questions I had. I can’t recommend them and their team enough😊

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Gary & Sommer were both fantastic at helping me with my remortgage; from knowing the best ways to deal with my erratic self-employed income, to helping me buy out another partner, they kept me in the loop the entire time and made the process simple and easy to follow.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have used Town and Country mortages for the past 3 mortages I have taken out now, originally recommended via a friend, its great as they are a free mortage advice company, so no costs to the customer. I have dealt with Lewis Caygill on 3 occasions now over the years and he has been absolutely amazing! Communication and advice via calls and emails has been spot on. This time round I dealt with Lewis initially and I then got passed over to a mortage advisor Mitchell Top (assuming Lewis has had a well deserved promotion). It was a smooth handover and Mitchell has been fantastic in finding me a great mortage offer with the best deals available and the communication has been brilliant The whole process done and dusted in a couple of weeks with my full mortage offer coming through today. Outstanding service i would highly recommend.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service – highly recommend Michael!
Michael found my mortgage very quickly and really put me at ease throughout the process. He was professional, reassuring, and made everything simple and stress-free. I’d definitely recommend him to anyone looking for a reliable mortgage advisor.

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and great service

Mitchell and Michael were a great help in getting me a Mortgage as a first time buyer. No question was unanswered and everything went incredibly smoothly! I would highly recommend Town and Country Mortgage Services!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lewis and his time were amazing

Lewis and his time were amazing. They are all so kind and friendly. Nothing was to much trouble and was quick to responds from start to finish. They found me a great deal on my mortgage and done the application for me. They answered every query I had and made sure I understood it all. Thank you 😀

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Gary and Sommer truly went above and…

Gary and Sommer truly went above and beyond, and it made all the difference in our home-buying journey. They are a tremendous asset to your company, and we would not hesitate to recommend your services, and specifically Gary, to anyone seeking mortgage advice.
Thank you again for a first-class experience.

October 21, 2025
Unprompted review

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