tandemdiabetes.com Reviews 

126
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were let down by their experience overall. Many people encountered significant issues with customer service, describing it as unhelpful, difficult to reach, and often failing to provide callbacks or timely assistance. Reviewers also frequently reported problems with product quality, including pumps malfunctioning, infusion sets not staying on or causing occlusions, and poor sensor connectivity. Additionally, some found the process of refilling the pump cumbersome and wasteful of insulin. However, some customers also noted positive aspects, finding the pump itself to be effective and even life-saving for their diabetes management. Some reviewers were happy with the staff assistance and technical support, describing representatives as kind, knowledgeable, and providing great service.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing significant dissatisfaction regarding... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as awful, terrible, and an... See more

Service

Consumers find service to be ambiguous, with many expressing significant dissatisfaction and concern,... See more

Quality

Customers had negative experiences with quality, citing consistent manufacturing issues and poorly made... See more

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising representatives... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible terrible company that profits on diabetics and offers less than the bare minimum. The pump itself works great, but good luck getting supplies. They lie about fixing your orders and how prescr... See more

Rated 1 out of 5 stars

Shame on you. You should NOT be distributing the ultrasoft 90, it does not work, it's failure rate is dangerously high and I have had the worst readings of my life while using it. It is so demoralisin... See more

Rated 1 out of 5 stars

Type 1 diabetic 51 years, insulin pump user for 25 years. My 2nd Tandem Tslim pump malfunctioned for months. During sleep mode, the Control IQ brain was changing my sensor type from G7 to G6 and... See more

Rated 1 out of 5 stars

I'd give 4 stars for the staff assistance but 1 star is for the T-slim pump - it's decades behind, it takes 20 mins to change. It involves actually having to refil the insulin using a giant syringe an... See more


1.5

Bad

TrustScore 1.5 out of 5

126 reviews

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1.5

All reviews

(126)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

❌👎❌👎❌👎They make the worst insulin…

❌👎❌👎❌👎They make the worst insulin pump in the WORLD, the thing is a piece of GARBAGE. The company does not even listen to its customers. Their insulin pump, should be thrown in the TRASH, they should try to design a new insulin pump from fresh and then maybe they could be a halfway decent company but that would never happen. For some reason they actually think they're insulin pump is good when the thing is just a pile of junk. ❌👎❌👎❌👎❌👎

April 22, 2022
Unprompted review
Rated 1 out of 5 stars

Not a single one of their products work

Not a single one of their products works correctly, patronize customers every step, and will make you call their deserted hotline number for every single issue. I have NEVER encountered a company with worse service or products. Literally nothing works the way it should. Greedy lazy bostards that are happy to extort their patients. Disgusting quality honestly.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

Tandemdiabetes.com...you're OUT!

If I could rate this company with a zero, I would. I think their customer service really stinks. Surely, I am not the only customer that is having a problem with their product. They care nothing about "repeat customers" and they got the insurance companies bidding for their poor service. It amazes me that this company can produce such a sophisticated piece of equipment (insulin pump), but can't even get the simplest part of it (the clip to attach to your clothing) to function. All they want to do is tell you what you can buy to make their equipment work. If that is the case, why can't they "buy" the part and put it on their equipment. Believe me, when this final year is over, I will be going back to Medtronic.

August 2, 2021
Unprompted review

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